Application by phone was easy once all required details were assembled. Personal chat with Rory was a great help too. I had difficulty doing this on the PC
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tyne Tunnels
Hi David,
Thank you for your review. We are pleased to hear you found your exemption renewal application process simple. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Wry good service from Tyne tunnel staff…
Wry good service from Tyne tunnel staff would recommend
7 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Norman,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Deborah,
Thank you for you review. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Quick and easy
6 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Sid,
Thank you for your review. We are pleased to hear you found your exemption application process quick and easy.
TT2 Customer Experience Team
A user friendly application form and…
A user friendly application form and good instructions. Communication with TT2 is very easy and helpful.
6 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mr Hadawi,
We appreciate your review. It is great to hear you found your exemption application process easy. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
Excellent service ,
Excellent service ,phoned twice about my renewal and both members of staff talked me through the application form renewal process.
,
5 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Brian,
Thank you for your review. We are pleased to hear our team was able to assist you with your exemption renewal application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
First Class Service
A very easy to use website.
Helpful hints and tips to get you through every stage and staff at the end of a phone line if you really get stuck.
A rapid response and notifications of every step.
An all round first class service.
5 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mike,
We appreciate your review. It is great to hear you found our website easy to navigate. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
We live in a time of Tyrants who will…
We live in a time of Tyrants who will do what ever they can to fine you.
Why no toll booths? why no automated payment options. other countries charge toll automatically, but in the great British Islands, how would they fine you if paid at a booth on the day, or charged automatically. No reminders, if you forget fine you... Thugs, earn millions in fines, yet the country is broke, the roads are a joke...
2 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Talib,
We are sorry to hear about your experience. The toll booths were removed in November 2021 to allow for open road tolling. This has brought many benefits and increased usage of the Tyne Tunnels. We offer a wide variety of methods to pay toll, including automated payment options when using a Pre-Paid Account.
Please find more ways to pay toll via this link https://www.tt2.co.uk/how-do-you-want-to-pay/
The Tyne Tunnels have one of the lowest non-compliance rate in the UK.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Helen,
We appreciate your review. It is great to hear you found your exemption renewal process prompt.
TT2 Customer Experience Team
Couldn’t have been any easier to make…
Couldn’t have been any easier to make the application. Response certainly a lot faster than 14 days indicated.
30 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Jennifer,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Well done TT2
I found the staff at TT2 very helpful with my exemption account. They guided me through the procedure to renew my blue badge exemption. Thank you all.
Mrs Heather Robertson.
30 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Heather,
Thank you for your review. We are pleased to hear our team was able to assist you with your exemption renewal application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Great service with easy to navigate…
Great service with easy to navigate website and friendly staff.
30 April 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are pleased to hear you found our website easy to navigate. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Super fast and easy to use :)
30 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Emma,
We appreciate your review. Our team is always working hard to provide a quick and easy service.
TT2 Customer Experience Team
TT2 are always so helpful
TT2 are always so helpful, supportive and efficient. I wish all British service-providers could follow their example…
30 April 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are happy to hear our team was able to assist you with your enquiry. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
As a first time user and we were using…
As a first time user and we were using a rental there was a bit of mix up with payment but customer support helped us sort it all out.
Thank you
3 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Amanda,
We appreciate your review. It is great to hear our team was able to
assist you with your enquiry.
TT2 Customer Experience Team
Always a great service and fast…
Always a great service and fast response 👍
29 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Chris,
We appreciate your review. It is great to hear our team is able to assist you with your enquiries.
TT2 Customer Experience Team
Send off all necessary documents and…
Send off all necessary documents and messaged back promptly
28 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Malcolm,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
So straitfoward easy pysy
So straitfoward easy pysy. The phone call i made with an enquiry was handled soooo well the guy on the phone was super efficient. Thank you
29 April 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are pleased to hear you found your exemption application process easy. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Tt2 exemptions
I suddenly became aware that I could get an exemption of the tt2 tolls due to my disability and having a blue badge, I applied and today have been accepted, no fuss no bother
29 April 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Telephone call was handled very well…
Telephone call was handled very well and a great outcome regarding Blue Badge exemption,Thankyou for all your help.
28 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Dale,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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