Application by phone was easy once all required details were assembled. Personal chat with Rory was a great help too. I had difficulty doing this on the PC
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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Easier than I thought for someone who…
Easier than I thought for someone who is not good on computers
4 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi James,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Simple straight forward form
Simple straight forward form, acknowledged receipt quickly, answered in a short reasonable time.
Very helpful.
A good organisation.
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Paul,
We appreciate your review. It is great to hear you found your exemption application process simple. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Applied for blue badge exemption.
Applied for blue badge exemption.
After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress.
I spoke to staff member David who looked into my account and informed me that it would be approved this morning and I would receive an email confirming approval. True to his word, very polite and a pleasure discussing the process.
Happy days 😊
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Antony,
Thank you for your review. We are happy to hear that David was able to assist you with your exemption application. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Really nice patient staff
Really nice patient staff.
I’d made mistakes applying for an Exemption and they replied twice asking me to clarify information. Very courteous and nice about it.
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear our team was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Renewal of our Disability Exemption
Renewal of our Disability Exemption was very straight forward and quick, if you remember to renew before the exemption runs out. Many thanks to all at TT2.
2 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Graham,
Thank you for your review. We are happy to hear you found your exemption application straightforward. Our team is always working hard to provide positive experience.
TT2 Customer Experience Team
You kept me well informed
1 June 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Fantastic experience and help given as…query on blue basge
Fantastic experience and help given as a person who experiences memory and anxiety issues I felt that my query was listened to and resolved to a fantastic level
29 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michele,
Thank you for your review. We are pleased to hear our team was able to assist you with you exemption account enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Always first class service.
As on previous occasions the service I have received has been first class. The staff are always courteous and very helpful at all times and a credit to Tyne Tunnels. Well done.
28 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are happy to hear our team were able to assist you with your enquiries.
TT2 Customer Experience Team
Excellent at keeping you informed how…
Excellent at keeping you informed how your registration is progressing.
28 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Grace,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent work by Rory
Excellent work by Rory
Wait on phone not too long
Compared to others
Was very patient
And very respectful
Checked with a colleague to ensure compliance as our problem (self inflicted o believe)
And assured us we would hear from them with in a couple of days
In fact it was a couple of hours
26 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi David,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
You kept us informed every step of the…
You kept us informed every step of the way. You were promt with my request
22 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Patricia,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Professional…and friendly
Had a chat to lovely friendly young lady,who resolved my problem
22 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are happy to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Simple and easy to renew online.
22 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption renewal application process easy.
TT2 Customer Experience Team
Simple straight forward form received…
Simple straight forward form received plenty notice to renew
22 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Judith,
Thank you for your review. We are pleased to hear you found your exemption renewal application process straightforward. Our team is always working hard to provide a simple service.
TT2 Customer Experience Team
I simply re-applied for my Tyne Tunnel exemption…
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months.
I dont know why its just for 12 mths as I'm disabled permanently so will have to go through same procedure in 12 months.
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Norman,
We appreciate your review. It is great to hear you found your exemption renewal application simple. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
TT2 got on touch .I made an error in…
TT2 got on touch .I made an error in applying for my Blue badge exemption pass and corrected it and returned the correct one by email. In less than 24 hours they accepted it and issued my pass.If all similar services were so prompt.A big thank you.
21 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
Thank you for your review. We are glad to hear your exemption application was processed promptly. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
The staff are fabulous
The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I ended up late doing it but it was processed super-fast.
20 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are pleased to hear our team are able to assist you with your enquiries. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent service easy to use website
Excellent service easy to use website
21 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Dean,
We appreciate your review. It is great to hear you found our website easy to navigate. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Prompt action when contacting Customer Service team and happy to help with any queries
Great service by excellent customer support team 5 star
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Very easy to use
Very easy to use, quite brief but precise, and well laid out.
15 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Peter,
Thank you for your review. Our team is always working hard to provide an easy experience.
TT2 Customer Experience Team
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