trywerelieve.com Reviews 

439
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the products to be effective and comfortable, providing good support for various needs. The quality of the items, such as knee braces and other supports, is frequently highlighted as very good. Additionally, many reviewers experienced excellent and responsive customer service, often receiving free replacements or assistance with orders. However, some customers also noted issues with product sizing, finding items did not fit as expected or that size charts were inaccurate. Delivery times were a common point of concern, with many experiencing longer waits than advertised and unexpected shipping origins. A few other people also felt that some products had poor material quality or deteriorated quickly after use. Additionally, a small portion of people reported poor or unresponsive customer service when issues arose.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Customers had ambiguous experiences with order, with some reporting that their orders arrived within the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting smooth and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a shoulder brace for my daughter. She received it and immediately put it on to try it out. She wishes that she could have gotten a brace like it right after her rotator cuff surgery. As it... See more

Company replied

Rated 4 out of 5 stars

I bought copper knee supports and a lower back support, both to help with pain from arthritis. I am generally fit and healthy, and stay active, walking at least 5 miles each day with our dog. The knee... See more

Rated 3 out of 5 stars

They respond immediately, my order was replace asap from large to customized medium size. The fitting is great and help my knee recovery , atleast I believed that but after 1 month the knee sleeve don... See more

Company replied

Rated 5 out of 5 stars

I am surprised at the negative reviews. Although I have yet to really test the product- I bought snow boots which I am about to wear on holiday for the next three weeks -the ordering experience and th... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

We Relieve is a health and wellness store specializing in knee patches, knee sleeves, ankle braces, and massagers. Our products are designed to provide pain relief, support, and improved mobility for our customers. We prioritize quality and durability, ensuring that our offerings meet high standards for effectiveness and comfort. Customer satisfaction is paramount, and we offer free size replacements to ensure a proper fit. Our team of experts provides personalized advice to help customers make informed decisions about their health and wellness needs.


Contact info

3.6

Average

TrustScore 3.5 out of 5

439 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(439)

189 reviews in the last 12 months

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Rated 2 out of 5 stars

The posture corrector is not really as great purchase as you might think

The design of the posture corrector by We relieve is flawed to say the least the straps that you pull down in the back there's no way to secure them in the front so that they stay tight and as long as they're tight the corrector feels great but they come undone the first time you bend over to pick something up off the floor there is no way to secure them and the waistbelt you cannot secure in the back it will not stay tight when it does then everything just falls apart so if everything worked properly the posture corrector is great but the way they've got this thing designed there's no way to secure the waist belt and there is no way to make sure the straps stay tight. I sent a message to get advice on maybe what I'm doing wrong and they completely ignored me I didn't get anything back except for the automated emails trying to sell me shit. So be very wary if you ever buy the posture corrector it's not really that great a purchase so good luck

28 February 2025
Unprompted review
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Reply from trywerelieve.com

Thanks for your detailed feedback — we're sorry to hear about the trouble. Please send your order number and email so we can help. Feel free to contact support@trywerelieve.com anytime.

Rated 5 out of 5 stars

Great support!

At the tender age of 62 I took up dancing, jive, Charleston, jazz, etc and six years on I’m still loving it. However my knee is a but creaky and I find using your product gives me all the support I need to carry on!

24 May 2025
Unprompted review
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Reply from trywerelieve.com

Love hearing how it supports your dancing journey! Please share your order number and email. Feel free to contact us anytime at support@trywerelieve.com—we’re always happy to help!

Rated 1 out of 5 stars

This company is a total SCAM

This company is a total SCAM. Do not buy from them. They sent me the wrong item and keep sending vague email replies to get out of having the item returned. Wish I had read the other poor reviews which raise several red flags

23 May 2025
Unprompted review
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Reply from trywerelieve.com

Hi Sasha, we're truly sorry for the experience you’ve had. Please email your order number and details to support@trywerelieve.com so we can resolve this promptly. We're here to help and make things right.

Rated 1 out of 5 stars

Shoddy product from some Chinese…

Shoddy product from some Chinese company masquerading as British American. The reviews on their website are obviously false as the link leads you to 404, preventing you from leaving a comment. I’ve applied for a refund but doubt that I’ll get my money back.

19 May 2025
Unprompted review
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Reply from trywerelieve.com

We’re very sorry to hear about your experience and the concerns you’ve raised regarding the product and reviews. We sincerely apologize for any frustration this has caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to resolve this promptly.

Rated 4 out of 5 stars

Good product which works as described

Good product which works as described. Service was great too with fast delivery. I have used this supplier many times and they have always been great including providing a replacement option for a product that was too small for me.

18 May 2025
Unprompted review
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Reply from trywerelieve.com

Hi Davy, thanks for your loyal support and feedback! We're thrilled you're happy with both the product and our service. If you need anything further, feel free to contact us at support@trywerelieve.com — we're here to assist!

Rated 1 out of 5 stars

Disappointed!

I wish I had read these reviews before I purchased my knee sleeves.
They arrived today. I actually only wanted one but they never answered my email cancelling one until it was two late.
I tried one today. It was useless. In fact it hurt my knee more.
I'll sending them back and requesting a refund.
Don't purchase anything from this company

14 May 2025
Unprompted review
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Reply from trywerelieve.com

We’re very sorry to hear about the issues you experienced with your order and the knee sleeves. We sincerely apologize for any inconvenience or discomfort caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your case and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to make this right.

Rated 3 out of 5 stars

Okish product

The product is great, feels comfortable to wear on both knees, only problem I find is that it needs pulling up a lot and the ends roll up, which is annoying. But I am satisfied with the extra support they both bring.

8 May 2025
Unprompted review
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Reply from trywerelieve.com

Hi Reef, thanks for your feedback! We're glad to hear the sleeves provide extra support, but we’re sorry about the rolling up. Please feel free to reach out to support@trywerelieve.com for any assistance. We appreciate your input! – The Try We Relieve Team

Rated 1 out of 5 stars

Ordered some orthopaedic footwear

Ordered some orthopaedic footwear , received some cheap plimsoles in completely the wrong colour with poor quality insoles separate to footwear
They smell toxic
Contacted them ignored at first
Uncooperative and sent me an address in NJ USA which I would have to do at my expense quoting policy to me
I’m only returning a wrong item
Avoid this company
I wish I had read reviews before buying
Paid over a month ago and still out of pocket
Reported to PayPal but that is slow giving them over 2 weeks to respond but still waiting

9 April 2025
Unprompted review
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Reply from trywerelieve.com

We’re very sorry to hear about the issues with your order and the delays you’ve experienced. We sincerely apologize for any frustration and inconvenience caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your case and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to make this right as quickly as possible.

Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. I ordered something several weeks ago. Approx 8 or 9 days later I received an email stating it was going to be delivered that day.
Evri Couriers messaged to say it had been delivered when it had not.
I immediately emailed this company who said they would look into and send a replacement. I have contacted them several times. They are extremely slow to respond if at all. I am now going to contact my bank and ask them to refund the money.
A total waste of time.

23 March 2025
Unprompted review
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Reply from trywerelieve.com

Hi Vince, we're really sorry to hear this. Please send your order number and email to **support@trywerelieve.com** so we can resolve this for you. We take these issues seriously—feel free to contact us anytime. – The Try We Relieve Team

Rated 5 out of 5 stars

I was very skeptial when I recieved my…

I was very skeptial when I recieved my knee sleeve but I put it on I could not believe how great it felt. I wear it every day. It makes walking ok again . Love it

10 February 2025
Unprompted review
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Reply from trywerelieve.com

Hi Brian, thank you for your honest review! We’re so glad to hear the sleeve exceeded your expectations and is making walking more comfortable. If you need any further assistance, feel free to reach out anytime. – The Try We Relieve Team

Rated 2 out of 5 stars

The company apologised about the shipping problem

The company followed up on my complaint and apologised about the mess up. in the end and the shoes did arrive but unfortunately they were not the right colour.

29 April 2025
Unprompted review
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Reply from trywerelieve.com

Hi Bethanne, we’re sorry for the mix-up with the color. Please email your order number to support@trywerelieve.com, and we’ll assist you in resolving this. We appreciate your patience and are here to help. – The Try We Relieve Team

Rated 1 out of 5 stars

Wrong shoe size seems like 6 not 7…

Wrong shoe size seems like 6 not 7 wrong color and they want me to pay a return never again same stuff on Ali and Temu half the price and these said people given free returns and instant money back we relieve avoid these people

22 April 2025
Unprompted review
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Reply from trywerelieve.com

Hi Antonio, we're sorry about the mix-up. Please email your order number and details to support@trywerelieve.com so we can help. We want to make this right—feel free to contact us anytime. – The Try We Relieve Team

Rated 1 out of 5 stars

Received my posture absolute garbage corrector today…

Received my posture corrector today cheap garbage paid £37 which they claimed was half price their website was very convincing what actually arrived was a cheap £7 temu piece of badly made garbage not fit for purpose at all total waste of money beware massive bunch of scammer

21 April 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience and that the posture corrector did not meet your expectations. We sincerely apologize for any frustration or inconvenience caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to make this right

Rated 1 out of 5 stars

Terrible product and getting refund no…

Terrible product and getting refund no way!

Product is of really poor quality, customer experience horrible, refund forget it, you will keep hearing excuses - Stay away

1 March 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Hi Suma, we're really sorry to hear about your experience. Please email your order number and details to support@trywerelieve.com, and we'll look into this right away. We aim to resolve issues promptly—feel free to contact us anytime. – The Try We Relieve Team

Rated 5 out of 5 stars

I love that it’s simple to wash and…

I love that it’s simple to wash and air-dry. I’ve rotated between two sleeves for my weekly workout schedule, and they both still fit snug. For me, that longevity is a big plus.

31 March 2025
Unprompted review
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Reply from trywerelieve.com

We’re delighted to hear that the knee sleeves are holding up well and staying snug throughout your workouts. It’s wonderful that their longevity is making a difference in your routine. We truly appreciate you sharing your experience!

Rated 1 out of 5 stars

TERRIBLE customer service

TERRIBLE customer service. They don’t answer the phone and there’s no way to leave a voice message. I ordered my product on March 27th. It’s now April 20th, I’ve yet to received it, and the tracking info says it’s been with the local delivery center since April 3rd. A text received April 16th said it would be delivered in 2-3 days. It is now 4 days later and I’ve yet to receive my order. I WILL NEVER ORDER FROM THIS COMPANY AGAIN.

27 March 2025
Unprompted review
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Reply from trywerelieve.com

We're truly sorry for the frustration you've experienced. Please email us at support@trywerelieve.com with your order number and email so we can resolve this for you right away.

Rated 1 out of 5 stars

Sent me the wrong size but tried to…

Sent me the wrong size but tried to tell me it was my fault. The knee brace was classed as adjustable but basically comes with an additional velcro strap, so the actual brace doesn't fit but the strap just holds it against your leg. Horrendous. They take about a week to reply to emails. Terrible company. Charge back filed.

11 April 2025
Unprompted review
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Reply from trywerelieve.com

We’re very sorry to hear about the issues with the sizing and the delays in our response. We sincerely apologize for any frustration or inconvenience this has caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to resolve this promptly.

Rated 1 out of 5 stars

Do not buy from company

Do not buy from company, back support was faulty and made up incorrectly, absolutely no communication to my complaint on request to return or replace, they are a DISGRACE TO ONLINE TRADING

9 April 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about the issues with sizing and your experience with our customer service. We sincerely apologize for the frustration and inconvenience caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to resolve this promptly

Rated 5 out of 5 stars

The first knee brace I ordered didn't…

The first knee brace I ordered didn't fit so without any problem at all I was told I could keep the incorrect pair and a new pair would be custom made for me to my exact knee measurements - which they were and they fit very comfortably now . I dealt with Rohan via email and he/she was extremely helpful and responsive

11 February 2025
Unprompted review
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Reply from trywerelieve.com

We’re thrilled to hear that your custom knee brace fits comfortably and that our team could assist you promptly. It’s wonderful to know you had a positive experience with Rohan and our service. We truly appreciate you sharing your experience!

Rated 1 out of 5 stars

I ordered a back brace and grounding…

I ordered a back brace and grounding mat. The back brace looks different of the picture that appears on the website. I thought it was dark coloured what was delivered was neutral colour. The website says the item can be discretely worn underneath dress when I wore it underneath my winter puffer coat it was sticking out.
The grounding mat does not have a plug trying to get one that is compatible from Amazon is an extra cost and hassle.
The delivery period is longer than what appears when ordering.
Please protect and inform other customers not to buy products from this Company. The products are of very poor quality.

10 March 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about the issues you experienced with the back brace, grounding mat, and delivery. We sincerely apologize for any inconvenience or frustration caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to make this right

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