I’ve been with the Otter service now for awhile - Will has been my No 1 help mate from OTTER amazing service always there to help & doing things a little different using the QR codes in different ven... See more
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Review summary
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I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference.... See more
Company replied
Otter has been our middleware to integrate DoorDash, Uber Eats and Grubhub for our 12 restaurants since we started third party delivery in 2020. We found them to be the most consistent, with very litt... See more
Company replied
Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out someth... See more
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Company details
Written by the company
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Contact info
4.7
Excellent
632 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Our Hero Peter (Peter Gabriel Ogalinola)
Peter (Peter Gabriel Ogalinola) is extremely professional and very patient with our onboarding requests.
This is the 9th store of mine onboarding with Otter, and also the most complicated one due to the menu setup, virtual brand configuration, menu saving requests, account issues, and Square integration challenges. During the meeting today, I was also interrupted several times by other phone calls.
Although this is my 9th time working with Otter to complete an onboarding, this is the first time I feel the need to leave a review. I have to say Peter is the best — he’s our hero. His dedication, technical expertise, and patience helped us successfully navigate a very complicated setup.
11 March 2026
Unprompted review
Reply from Otter
Hi Shawn,
Thank you so much for your kind words! We’re thrilled to hear about your great experience with Peter. Your 9th onboarding being the most complex yet makes this recognition even more meaningful. We'll be sure to pass along your feedback to him; he’ll be delighted to know he’s your hero!
-Alex
Representative fixed the pairing of my…
Representative fixed the pairing of my locations
11 March 2026
Unprompted review
Reply from Otter
Hi,
Thank you for your review! We're glad to hear that our representative was able to successfully fix the pairing of your locations. If you need any further assistance, please don’t hesitate to reach out.
-Alex
Reply from Otter
Hi Angel,
Thank you so much for leaving a 5 star review! We're thrilled to hear that you find our customer service great!
Looking forward to growing your business together, thanks!
-Alex
Leverex was very helpful and solved the…
Leverex was very helpful and solved the issue with one of our virtual brands. Thank you Leverex.
10 March 2026
Unprompted review
Reply from Otter
Hi Scott,
Thank you for your kind feedback! We're glad to hear that our team was able to assist you and resolve the issue with your virtual brand. If you ever need assistance again, our team will be happy to help.
-Alex
I had a great experience with Peter…
I had a great experience with Peter from Otter Service Provider. He was very professional, helpful, and communicated clearly throughout the process. He helped me set up my account smoothly and answered all my questions. I really appreciate his support and excellent service.
9 March 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for sharing your experience! We're delighted to hear that Peter provided you with professional and helpful support. We're delighted to hear that Peter provided you with professional and helpful support.
Looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi Hany,
Thank you for your kind feedback! We're glad to hear you had a great experience with our customer service team. Providing amazing support to our customers is always our priority, and we're looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi Ramanjeet,
Thank you for the great review! We're happy to hear that you had a quick and positive support experience. Looking forward to growing your business together, thanks!
-Alex
My issue wasn't fix but was because of…
My issue wasn't fix but was because of doordash nothing wrong with otters service or support just one thing. I was supposed to meet with somebody else and otter sent me emails about the meeting but somebody else called, in the beginning looks like a spam call and I had to ask for a formal meeting invitation, he did and everything was pretty smooth after that.
9 March 2026
Unprompted review
Reply from Otter
Hi Arturo,
Thank you for taking the time to share your experience. We're glad to hear that our support team assisted you and that things went smoothly after the meeting invitation was sent. We appreciate your feedback about the initial call and will keep this in mind as we work to make our communication clearer.
-Alex
Reply from Otter
Hi Danny,
Thank you for your kind feedback! We're glad to hear you had a very good experience with our team. If there’s ever anything else we can help you with, please don’t hesitate to reach out.
-Alex
Very good job in assisting!
7 March 2026
Unprompted review
Reply from Otter
Hi Daryll,
Thank you for the review! We're pleased to hear our team was able to assist you effectively. If you ever need anything else, we're always here to help.
-Alex
Great services
6 March 2026
Unprompted review
Reply from Otter
Hi,
Thank you for your feedback! We’re happy to hear you had a great experience with our services and truly appreciate your support.
-Alex
Helped us onboard venmo and did a great…
Helped us onboard venmo and did a great job! Will love to be working with them! great customer service
6 March 2026
Unprompted review
Reply from Otter
Hi Matty,
Thank you for your kind words! We're glad we could assist you with the Venmo onboarding and make the process smooth. We look forward to continuing to work together!
-Alex
Very helpful & straightforward!
6 March 2026
Unprompted review
Reply from Otter
Hi Erika,
Thank you for your feedback! We're glad to hear you found the support helpful and straightforward. We appreciate you taking the time to share your experience!
-Alex
Reply from Otter
Hi Jo,
Thank you for your review! We're glad to hear that Migs was able to help you with your account reset. We'll be sure to pass along your appreciation to him. If you need any further assistance, we're always here to help!
-Alex
Great service
5 March 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for the great feedback! We're delighted to hear you had a positive experience with our service. We appreciate your support and look forward to assisting you again in the future!
-Alex
Reply from Otter
Hi Jarrett,
Thank you for your review! We're happy to hear that Jonah was able to help you. We'll make sure your feedback is passed along to her. Thanks again for choosing us!
-Alex
Peter was very helpfull
Peter was very helpfull, Patient and knowladgable of the product.
5 March 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for your kind feedback! We're glad to hear that Peter was helpful, patient, and knowledgeable while assisting you. We'll be sure to share your comments with him. We appreciate you taking the time to leave a review!
-Alex
Service solution
They were really helpful and they had a great customer service!
4 March 2026
Unprompted review
Reply from Otter
Hi Yareli,
Thank you for the wonderful feedback! We're glad to hear that you found our team helpful and that you had a great customer service experience. We truly appreciate your support!
-Alex
Jonah was the best!
Jonah was polite with quick resolve to our questions and concerns.
4 March 2026
Unprompted review
Reply from Otter
Hi Teri,
Thank you for your review! We're pleased to hear that Jonah was able to assist you quickly and politely. We'll be sure to pass along your kind feedback to her.
-Alex
Super helpful and dedicated to solving…
Super helpful and dedicated to solving our issue!
4 March 2026
Unprompted review
Reply from Otter
Hi Celia,
Thank you for your kind words! We're happy to hear that our team was able to assist and stay dedicated to resolving your issue. Your feedback is greatly appreciated.
-Alex
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