Tryg Reviews 

Requires one to pay 2 years for Health Insurance before you are allowed to use it. I don't know if is some internal mistake they are making, because unprofessional employees cannot figure things out, but it is just ridiculous. Worse service ever, and many hours wasted to try to get any help.

I have written a request to their customer service rejseskade @tryg.dk 5.6, and got an answer in 24.6, in German..which didn't answer the questions almost all.

How hard can basic customer service can be?
Also no don't waste yourtime to their social media channels, such as Facebook messenger. The answer to queries is, call/write to xxx e-mail...useless.

I got a call from an agent from Tryg, he said he has a better offer than my existing insurance company. I thought to hear that & he convinced me to change all my insurances to Tryg. Later I found out that the agent have made an insurance that was supposed to be transferred from IF Insurance without my consent. An insurance called Indbo. Now I came to see that I have been paying to both insurance companies for a same insurance for a period of 4 months. I tried to call the company & asked why I was paying to both & that was their responsibility to transfer the insurance. The guy on the other end said you will get the money back from IF insurance because they were late to authorise the transfer. I got contact to IF insurance & asked what went wrong they said they never got a request from Tryg for the transfer of the Indbo insurance. But the great Agent that contacted me thought himself to make a new insurance without even asking me or telling me what was the reason to make a new insurance.
Then I have been trying to call them several times to settle the case so I don't have to pay both places & get the refund of that period but how busy is Tryg that every time I call I'm in number 176 or 215. then I decided to call them early in the opening hour & still Im on waiting number as 156 at 9:41 AM.

Its really unprofessional of try that we are on waiting line in hundreds and there is even not an option where they will call back to us. Noone has a whole day to wait to have a minutes talk. I have tried to email them too but there is no answer from any.
I don't know how to settle my case so I decided to change the Insurance company. But now I am thinking to file a case on Tryg in Customer Court for not doing their job as they promised & making a double insurance without my consent, which lead that I spend a lot of time just to contact them to fix it.

Tried to cancel insurance and was told there is a one month notice period to get it cancelled, and therefore have to pay for at least one month extra before it can be done.

Absolutely fulfills no purpose other than getting money from your own customers. Absolutely terrible way to do customer service

Update: Tryg rejected my appeal for fair payment, closed the case and paid 2500 kr into our son's account...! I am speechless..!

Bad quality design/installation caused the entire wall-hung kitchen cupboard, including its contents, to fall down. There was damage to the cupboards, the extraction fan, my porcelain, the stove top and the floor.
Cupboard: According to Tryg, the cupboard was not insured against this type of event, as the cupboard falling from a wall was not considered a ‘sudden’ event, with an external cause occurring at the same time as the damage. I do not see the point of insurance if a cupboard which falls from a wall without warning is not covered by the insurance.
Stove: Tryg offered to pay 30% of the value of the stove, as the stove is 7 years old. I see no reason why a stove should depreciate 70% in 7 years, especially when sustainability is so important these days?
Extraction fan: Tryg will not pay anything for the damaged extraction fan, because ‘it was built into the cupboard’.
Floor: We were offered 2744 DKK to ‘live with the damage to the floor’.
Porcelain: I had to spend a lot of time trying to try and find prices (excluding transport) to replace the porcelain that broke. According to Tryg, the value of the porcelain is less than the self-risk we have to pay, so Tryg did not pay us anything for the porcelain.
Self risk: Tryg is only willing to pay 4.844 DKK (for the stove and floor) of the total damage. Even so, we are still required to pay a ‘self-risk’ amount of 2.344 DKK, leaving us with 2.500 DKK to cover the damage of around 75.000 DKK.
Lack of respect: Tryg allegedly tried to contact us telephonically, but we did not have any missed calls from them on those days. Tryg also repeatedly addressed me as my son in emails. I feel a customer ought to be treated with more respect than this. Every time I see the damage on the stove, I am reminded of Tryg’s bad service.

AWFUL, AWFUL, AWFUL and SLOW.
I have my house, my car, my bikes, everything with Trygg. I have made a claim in February and they take 1 month to answer, then I answer and it takes another month. This is unacceptable in addition expensive.
THEIR CLAIMS DEPARTMENT IS AWFUL

EXTREMELY TERRIBLE experience with Tryg in the past:

A few years ago I changed address, and instead of Tryg trying to reach out to me via email or phone to let me know my bill was not paid (or to send me the invoice by mail like EVERY COMPANY in the world does - we're in the 21st century btw-), Tryg sent me directly to the DEBT COLLECTOR!!!!!!!

The bill was not paid simply because I changed address and I did NOT receive the paper invoice to my new address.

Then customer service blamed it on me and I had multiple issues because of this absurdity.

Now my data from a different insurance company was sent to them cause their merge and I became a customer without my consent (?). Beware if you had UNDO as insurance, from 1st of July it will be Tryg charging you.

DO NOT USE THEIR SERVICES.

You have to send many follow ups for an email to get one answer.

Don't trust Tryg insurance company. I have all my insurances with Tryg for many years now. But when you are in need of insurance and being the first time using home insurance, really pissed off with how they see the claim. My window was broken (glass came down when window was opened but it stayed on the brick wall). Our mistake here was we didnt wide open the window and let the glass fall to floor outside and break. OPEN WINDOWS WITHOUT THINKING ABOUT IT. Insurance lady said it would have been covered if the window was broken, but in my case they just see that the glass has come down a bit and I should apply some gum to stick the wooden frame. Damn solution, when the glass is too heavy and it took 2 persons to raise the glass and at least put the window bit in shape so that we could sleep in the room at night. Another mistake here. DONT SOLVE ISSUES YOURSELF. CALL VAGT. Now I am left with faulty window and no insurance to take care of it and I still pay the monthly insurance amount. May be there is some better insurance companies that will handle case better than Tryg. Totally pissed off with Tryg.I feel Insurance price is not the issue, it is the support we get when needed matters. So don't fall for cheap prices, go for better service and support insurance providers. Tryg claim no: D1054909-298881

The absolute worst experience! They charged us 3 times for the same month, messed up the prices that we agreed on 2 times, got the cpr wrong and the worst of all one of the consultants canceled the insurance while I was traveling so I couldn't even reactivate it even though I paid 2 months in advance. Horrible experience overall. One of the call center operator was very nice and amazing but the rest were totally useless.

They changed the cancellation fee after a few month that I subscribed to their insurance it was 0 dkk before and they raised it to over 860 dkk.

I had the misfortune of calling the Urgent Support Line (for travel incidents) because I had a question. Mind you, I just wanted to clarify whether I am covered by insurance in my (specific) case.

Instead of the clarification, I got something along the lines of "It is your fault, and normally people should do [THIS] and [THIS], next time - think better!" Not sure why the passive-aggressiveness was needed, but here we are.

I ordered a travel insurance with them, asked specifically if it covers if my phone gets stolen, they say yes. Now I’m travelling, My phone gets stolen and guess what, they forgot to mention they only cover theft the first 3 months of my travel…..

The worst customer service I have ever experienced!

I called them in the morning of 26.03.2024 (a working day), because they sent me a bill that's a lot bigger than what I usually pay, for no reason. There was a queue of 13 people in front of me and their in-call assistant gave me the opportunity to hang up while keeping my spot in the queue, and when my turn comes they will call me back. Today marks the 3rd business day after I called them and I HAVE NOT RECEIVED A CALL BACK!
I will keep updating this review every business day until I receive a call back from them.
Incredibly unprofessional from the company and I would not recommend it to anyone!

Update: It's 6th of May and still no call.

Addition to the review: Your website does not work! Every time I have tried to login for the past more than a month, I get to a loading screen that never finishes loading so I can't even read the messages that you send me!

Tryg representative was efficient and knowledgeable.
He was able to navigate through all my questions.
He also showed a great amount of patience.
He was extremely polite and professional.

Thank you for your excellent service !