I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
UPDATE. After writing my scathing review, I was refunded my money and contacted by the company. It's a shame that it took that review to get a response after three emails had gone unanswere... See more
Company replied
Disappointed with actual size of knives because they looked so much bigger in the advert. I have small hands and they are small compared to said advert. If I had known how long it would take to arrive... See more
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
636 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery time very slow
Delivery time very slow - had to contact company. Each time I tried the tracking number - it stated “invalid”.
28 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
This purchase from Trustpicks was…
This purchase from Trustpicks was great. Consistent with my past experience ordering from Trustpicks, the solar lantern outdoor lights came well-packaged and in perfect condition.
15 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Images must be AI as this is a dreadful product. Don’t waste your money
Long wait for delivery followed by an exceptionally awful product. Feel like I’ve been scammed.
29 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
I ordered one air cush hair steamer for…
I ordered one air cush hair steamer for my daughter straight away they charged me for two and i believe they are in the process if sending me two. I have emailed them 3 times and messaged them once on their website but had no response..i know some people can be 2 faced ..but fortunately my daughter has only one head.im looking to be reimbersed for the one i never ordered..we'll see ??
31 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Phone person was helpful and calm
Phone person was helpful and calm. Items arrived quickly I know from past experience that things are well made!
13 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Disappointed with customer service.
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( twice), I emailed you to ask why that was happening. I did not get any kind of response, even just to say that you had received the email. So that was disappointing, hence the 3 stars. Since the last attempt at contacting you, I have received my order. Thank you.
18 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you very much for taking the time to leave us a three-star review.
I'm sorry for the inconvenience caused to you. We are very sorry.
We strive to provide the best service to our customers.
We hope to continue providing you with high-quality products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Had trouble at first getting discount…
Had trouble at first getting discount through operator. Finally, emailed you. You honored discount and all is well. Very very much appreciate your quality workmanship. Wish you continued success.
15 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Product was rubbish cheap copy and…
Product was rubbish cheap copy and don’t work not happy
29 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Not Bad
The bottle opener does look nice and should do the job, but it does look a little old‑fashioned and may have been sitting in a warehouse for a few years. Delivery wasn’t super quick, but 11 days wasn’t too bad.
26 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The clippers were great and ordering…
The clippers were great and ordering from Trustpicks, which was my first time, was also a pleasure. I would difinetly oder from this company again.
15 April 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The products - vegetable slicer & shredder set
The products vegetable slicer & shredder set are useless the shredder does not shred never mind how amazingly your “AI” video faked it and both peeler & shredder are too blunt to get through a courgette !!!
I’m requesting a refund ….
30 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Items arrived on Saturday on Saturday…
Items arrived on on Saturday 23rd May 26. Both units show rust on the blade and marks all over definitely not new. One of the shredders even has bits stuck in between handle and blade crevices. Handle is plastic and not wood as described.
Emailed customer service to arrange return and refund in full. Provided them with photos.
Update: 03/06/26
Received full refund, thank you for the prompt response.
23 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
WARNING - TOTALLY AVOID!!!!
Absolute rubbish that doesn't work!!!!
Returned for refund but had to pay £5 for the privilege that's money I lost so far. Nil customer service. The companies advertise items on tv channels, makes it look easy to use but they don't work. My advice, steer well clear and don't trust or buy from these companies. Be warned, stay alert a d please don't be conned like me!!!
30 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Creativity becomes more exciting with…
Creativity becomes more exciting with the temporary tattoo markers set. Smooth coloring, easy application, and great for fun designs anytime.
15 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The foam remote control plane is very…
The foam remote control plane is very fun and lightweight. Easy to fly, stable control, and perfect for both kids and beginners.
18 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Body care feels more refreshing with…
Body care feels more refreshing with the lymphatic brush for body. Comfortable grip, good texture, and helpful for relaxing massage routines.
18 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Worst product shipped and straight away…
Worst product shipped and straight away threw it to bin after first use. Shipping experience was even worse, no traceability after ordering.
28 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
No problem
Very simple to order. Was able to pay by Apple Pay. Went through quickly.
29 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Be kept up to date as there are so…
Be kept up to date as there are so meny scams out there
29 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
Please rest assured that we have no scams.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Do not buy from them
Product wasn’t as expected. Emailed three times about how to return and no response. Don’t use this supplier
8 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
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