I can't recommend Trustico highly enough for their customer service, I have been using RapidSSL and have had no issues with setting it up for my website. I used their online step by step process... See more
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We have done a lot of business with Trustico, but their understanding of client relationships is different from what we expected. They cost us heaps of time and money, showed that they are not t... See more
Company replied
I have used Trustico a number of times now and have found your process for obtaining certificates to be a painless one. Less than 12 hours from start to finish (and most of the delay was at my en... See more
I purchased a certificate to use on my web server and found the process to be far less painless than I imagined it would. As an SSL newbie, I did encounter some issues on my end which was pur... See more
Company details
Information provided by various external sources
Founded in 2006, unlike others, Trustico® does not carry baggage of being born out of a hosting or domain name company. A dedicated SSL Certificate provider, its aim is to revolutionise the market by being a one-stop shop for your online security needs at sensible prices. With a highly trained team offering 24/7 advice on how to buy an SSL Certificate fit for purpose, Trustico® issues within minutes and its ordering system is the first of its kind - even offering an SSL installation service.
Contact info
106 Lower Addiscombe Road, CR0 6AD, Croydon, United Kingdom
- +442071831479
- www.trustico.com.au
Excellent service and always recommend…
Excellent service and always recommend this company to secure my website.
12 June 2020
Unprompted review
We have done a lot of business with…
We have done a lot of business with Trustico, but their understanding of client relationships is different from what we expected.
They cost us heaps of time and money, showed that they are not to be trusted, and we will never spend a penny with them ever again.
Shocking behaviour, shocking way to treat your customers. I hope they get their just desserts, and go bust.
9 May 2018
Unprompted review
Reply from Trustico® Online Limited
Hi Bob, we're really sorry to hear this review. There's been a great deal of upset since the distrust of the Symantec SSL Certificates and their sub brands. We had to make some difficult decisions which affected many of our customers as they had distrusted SSL Certificates that needed to be cancelled. If there's anything we can do to try and rectify the problem please reach out to us as we are happy to assist.
Reply from Trustico® Online Limited
Hi Ian,
We are sorry you feel that way. Reach out to us if you wish to discuss anything further.
Leaked private keys... Bad, Bad, Bad
Leaked private keys to get a mass revocation of certificates filled to push customers to different cert providers. Storing private keys is a big no no. Bad Trustico, Bad.....
1 March 2018
Unprompted review
Reply from Trustico® Online Limited
Hi David, unfortunately it sounds like you’ve been reading some false information on the net. There was a requirement that our company had to adhere too due to the distrust of the Symantec branded SSL Certificates by Google Chrome and other browsers.
There was definitely nothing kept in secret, you asked us to generate your private key and you could delete it via our control panel or by adhering to our privacy policy.
Your certificate was going to be revoked regardless, as per the requirements of the subscriber agreement, however DigiCert requested the private keys to facilitate that process (we didn’t simply compromise your private key purposely, that’s false information).
All of our customers are entitled to a free replacement of these distrusted SSL Certificates. All of our affected customers were advised in the preceding months about the issues with the distrusted Certificates and the requirement for them to be replaced.
If your missing these emails it may be a good idea to check your spam or contact your host to check if the emails were blocked. We are sorry for the hassle you’ve been caused, feel free to reach out to us if you’d like to discuss this further.
Experienced Suuplier
The staff at Trustico were very experienced and assisted in securing my online store today.
22 March 2017
Unprompted review
Very fast and excellent support!
Thanks to the team that helped me to get my SSL installed. Excellent ordering system too!
19 March 2017
Unprompted review
Website down and no help available
Due to my own staff, my website went down on a Sunday (SSL was not installed correctly). I really needed to contact someone at Trustico as it could be an easy fix. Yet on Sunday there is no one there. The help phone line has an automated answer but then no one comes. Just dead air.
So the website is down and this is bad. Where is the 24/7 support?
In fact I writing this review in the hope that someone gets back to me today.
28 February 2016
Unprompted review
Reply from Trustico® Online Limited
Hi Robert,
Thank you for your feedback.
It appears you had contacted us outside of our normal operating hours.
Should you call us outside of these hours, and if any of our customer service agents are unavailable, you will be able to contact us via email and we will typically reply back no later than 12 hours from when you send it, but usually within 3 hours.
Our online customer service agents are also available during peak periods via our LiveChat service on our website, if ever you are in need of assistance.
We are glad we could help you resolve the issue today with your order.
Please contact us back if you need any further information or assistance.
Regards,
The Trustico team.
Good... But...
Ordering the SSL certificate was easy!! Trying to get it installed in an IIS server was an absolute nightmare... The answer, badly formatted emails resulted in KEY bits of information being missed on the first, second and third readings!!
Its a shame as it was good until I hit issues, all of which could have been avoided if information was clearer in their communications.
25 April 2014
Unprompted review
diabolical
Couldn't get the certificate to work as it wouldn't install on my server. I say certificate, because they don't send it to you like other companies.
Asked for a refund and they use every stalling excuse in the book.
The "offer" a 100% 7 day Guarantee that is complete and utter sham. I am still waiting! Diaboloical company and on my experience I would avoid like the plague. How they are allowed to operate in the UK is beyond me.
AVOID or you will probably regret it. Plenty of reliable SSL vendors out there - I went with Go Daddy and had my certificate within minutes, installed and up and running in a jiffy.
1 November 2013
Unprompted review
Easy!
Ordering an SSL certificate from Trustico is really easy. And if you get stuck, their support is fantastic too!
2 August 2013
Unprompted review
Very helpful
The staff at trustico were very friendly and helpful in getting my SSL certificate renewed & installed. Very happy.
15 July 2013
Unprompted review
Installation very techinal
I tried to install a trial certificate. the installation steps were very hard to follow. IN the end I bought a SSL certificate off my webhost and they installed it for me.
12 July 2013
Unprompted review
Reply from Trustico® Online Limited
Hi Katie,
Thank you for your feedback.
We understand SSL Certificates can be technical. We offer installation guides as a reference and encourage you to contact us if experiencing any difficulties so we may provide specific information to any issues you may have directly. Be sure to let us know if we can assist further.
Excellent account management and customer service. Thank you.
26 June 2013
Unprompted review
Trustico sucks with its services and refund policy
Bullish service. Nothing is done in time. Waited for my SSL for about a month and had to make a refund. Now I'm waiting for a refund for about 2 months
21 June 2013
Unprompted review
Reply from Trustico® Online Limited
Hi, thank you for your feedback.
All SSL Certificate orders are processed via automated and manual validation methods. Dependant on the product selection, your order may have required further organisational checks to be performed which may have delayed or extended the validation time period. We are happy to assist with any requests and if further information on a pending refund is required we encourage you to contact us directly should we be able to assist further.
Straight forward, quick and easy
I have used Trustico a number of times now and have found your process for obtaining certificates to be a painless one. Less than 12 hours from start to finish (and most of the delay was at my end.)
Because of the fast response times along with the full online approach, I now think of Trustico first when I need to set up a secure website.
I also have no hesitation in recommending Trustico for SSL certificates to anyone who asks.
17 June 2013
Unprompted review
Support staff are amazing, they knew what I wanted and gave it to me with a good price!
The support guys at Trustico understood where I was coming from and what my needs were. I didn't have to explain myself multiple times to different people even though my request was not a standard one. Simply refreshing experience, I will continue to handle all my certificate purchases through Trustico and will recommend them to our clients.
17 June 2013
Unprompted review
Very easy. I just do everything myself from their easy to use website and support emails.
I can't recommend Trustico highly enough for their customer service, I have been using RapidSSL and have had no issues with setting it up for my website.
I used their online step by step process on their website and found it to be easy to use and straight forward. They also emailed me appropriate documents and even followed up to make sure that I understood everything correctly. Any problem got solved within hours. Just brilliant.
12 June 2013
Unprompted review
Provide quality service but, very slow process!
I am not happy with the process, as i have paid for this service at a good price. But the matter of fact is that the SSL certificate is still pending after various calls to check on the process. If you can get back to me ASAP that would very much appreciated.
11 June 2013
Unprompted review
Reply from Trustico® Online Limited
Hi Huy Dinh Nguyen,
Thank you for your feedback.
In regards to order processing, we would request in future you contact us directly for assistance with SSL issuance so we can investigate and assist with smooth and faster processing. Trustico can be contacted through our online form located on the contact us page of our site.
Please be sure to contact us directly should we be able to assist further.
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