Very competitive because it offers hardware breakdowns, something that the competition fails to provide, for protecting a MacBook Pro in this instance. The same goes for my iPhone. Apple does not prov... See more
Company replied
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See what reviewers are saying
WORST INSURANCE COMPANY. Do NOT get cover from them. They will void your policy illegally by making some lame excuse. I had a genuine claim and provided all documents. I am a permanent resident. But t... See more
Company replied
Company voids your policy and continues charging you, no notification of void just assumed everything was covered, been paying since last year, policy void for no reason. Never missed a payment, £190... See more
Company replied
I felt trusted insurances went above and beyond to help me. Kevin offered to call me on the date I needed to buy my insurance, so that the payment would go through on the correct day. They're always h... See more
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Company details
Written by the company
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Written by the company
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Contact info
3.2
Average
687 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Trusted Insurances
Thank you for your 5-Star review Jasmeet.
We are pleased to hear that you are happy with your policy.
Welcome on board!
The Trusted Insurances Team.
Easy to purchase very competitive price…
Easy to purchase very competitive price and the policy looks to be very good.
1 December 2023
Reply from Trusted Insurances
Thank you for sharing your positive experience with us Tim.
We are pleased that you found the online application so straightforward and that your policy and premium meet your needs.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Excellent price and very easy to set up…
Excellent price and very easy to set up my direct debit details
30 November 2023
Reply from Trusted Insurances
Thank you for your 5-Star review.
We are pleased you found the online application so seamless and that you are happy with your premium.
We're delighted to welcome you on board!
The Trusted Insurances Team
The firm promises a 48 hour claim…
The firm promises a 48 hour claim process so your not unduly left hanging without your important gadgets. It's now been almost a full week and I've heard nothing. Unable to work without my laptop and claim status still at processing stage.
21 November 2023
Reply from Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have escalated your concerns to Senior Claims and your claim will be reviewed today.
Thank you for your patience.
The Trusted Insurances Team
Can’t fault them very helpful.
Can’t fault them. Very helpful smooth process to cancel the policy on my old laptop and took out a new policy for my new laptop.
27 November 2023
Reply from Trusted Insurances
Thank you for taking the time to share your positive experience, Lee.
We are delighted to hear that you found the process so seamless while insuring your new laptop.
Your custom is greatly appreciated.
The Trusted Insurances Team.
Reply from Trusted Insurances
We are pleased that you found the renewal process so hassle-free.
Your custom and loyalty is greatly appreciated Linda.
Thank you.
The Trusted Insurances Team.
Been without a phone 2 weeks!!!
We invest in insurance for assistance during times of need, expecting a stress-free process. However, this isn't the case here. A proficient insurance company handles matters promptly, avoiding unnecessary delays. Unfortunately, this company requests unattainable documentation, such as "proof of usage" or "proof of ownership" in PDF format, which Sky Mobile doesn't provide. Despite having relevant order details and bills, the insurer, Taurus, insists on challenging the claim. I have contacted sky who themselves said they would approve the claim with all the documents provided.. It's advisable to seek insurance elsewhere, preferably through your phone provider, for a smoother experience. Been nearly two weeks without a phone, the document upload process is inconveniently problematic, persisting across various devices and browsers on multiple attempts. I am far from satisfied!!
Claim reference
NCL/TI/00076335/ROB-1
Policy number
787270
Claim submitted
12/11/2023
Current status
UNDER REVIEW
12 November 2023
Unprompted review
Reply from Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have instructed the Claims Team to pick up and review your claim today.
You will receive an update via email correspondence before the end of the day.
Thank you for your patience.
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for your 5-Star review James.
We are pleased you found the online application so seamless.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Comprehensive range of cover
Was looking for phone insurance for my daughter's new iPhone and took advice through Money Saving Expert Website which led me to Trusted Insurances. I liked the well presented information about their range of insurance services and the fact that it was straightforward to choose the level of cover and related excess etc. Excellent range of cover provided at a good price.
17 November 2023
Reply from Trusted Insurances
Thank you for taking the time to detail your positive experience, Michael.
We are pleased you found the website so user-friendly, transparent, and well laid out.
It's great that you have suitable cover for your gadget(s) and peace of mind.
We're delighted to welcome you on board!
The Trusted Insurances Team.
Five star customer service
Five star customer service. I was completely supported through a policy change (from 5 to 7 gadgets) ensuring that previous policy gadgets remained fully covering.
10 November 2023
Reply from Trusted Insurances
We appreciate your 5-Star feedback Pauline.
We understand how important it is to provide excellent customer service, and how this impacts our customers.
It's great that you received such helpful service while amending your policy.
Thank you for sharing this.
The Trusted Insurances Team.
Seamless renewal transaction
Seamless renewal transaction. Competitive price for the premium.
7 November 2023
Reply from Trusted Insurances
Thank you for your 5-Star feedback Alexandra.
It's great to know that you found the renewal process so seamless.
Your custom is greatly appreciated.
The Trusted Insurances Team
Affordable policies and easy process
11 November 2023
Reply from Trusted Insurances
We are pleased you found the online application so streamline and that our pricing structure is to your liking.
Thank you and welcome on board Asif.
The Trusted Insurances Team
Simple and easy
4 November 2023
Reply from Trusted Insurances
We are pleased to know that you found the online application so straightforward Lewis.
Thank you for your review and we are delighted to welcome you on board!
The Trusted Insurances Team.
It was easy to submit the claim and…
It was easy to submit the claim and emails updated us of the progress.
17 October 2023
Reply from Trusted Insurances
Thank you for your glowing review, Angela.
We are pleased you found the claims process so streamline.
The Trusted Insurances Team.
it was strait foreword to complete
13 October 2023
Reply from Trusted Insurances
We are pleased you found the online application so straightforward Derrick.
Thank you for your review and we are delighted to welcome you on board!
The Trusted Insurances Team.
Best insurance I've ever had
I have had insurance for three gadgets for a couple of years now. Have had to claim about 3 or 4 times overall and it has always been the most straight-forward, stress-free process with the claim almost always being instantly approved. It is also extremely reasonably priced for the peace of mind it gives you. Highly recommend!
6 October 2023
Unprompted review
Reply from Trusted Insurances
Thank you for taking the time to share your positive experience, Paul.
We are pleased that your claim was so expertly handled.
Your customs is greatly appreciated.
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for your 5-Star feedback Simon.
We are pleased to hear of the great service you received from our team.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for your 5-Star review Ayi.
We are pleased to know that your policy provides you with peace of mind, should you need to make a claim for your gadget(s).
We are delighted to welcome you on board!
The Trusted Insurances Team.
Reply from Trusted Insurances
We appreciate your 5-Star feedback Paul.
We're pleased that you found the online application so seamless.
Thank you and welcome on board!
The Trusted Insurances Team.
Absolutely disgusting and a joke
Absolutely disgusting and a joke. I made a claim on 21st August it's now 5th September, they have asked over 20 different questions asked me to upload certificates multiple times, asked all kinds of garbage like a selfie with my passport, asking questions and information like they want a pdf of proof of purchase which Microsoft doesn't supply I have forwarded the email of proof of purchase now THE COMPLETE JOKE IS THRY WANT TO HAVE A 30 MINUTE TALK WITH ME ON MONDAY ABOUT MY CLAIM . WHAT IN THE AFTUAL FK? no insurance company have ever asked such daft questions and want a 30 minute interview with me about my claim WTH. I have been patient for all this time but this 30 minute interview is a load of crap. I am not waiting any longer please process my claim what am I paying for?
Claim reference: claim: NCL/TI/00071721/ALI-1
5 September 2023
Unprompted review
Reply from Trusted Insurances
Dear Zeeshaan,
We are sorry to hear that your experience has not been a positive one.
Your claim has been escalated to the Senior Claims Director, and due to the circumstances of your claim, it has been necessary to complete a telephone interview.
The Trusted Insurances Team.
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