TrustedCare Reviews 

822
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for listening carefully and offering prompt, practical guidance during very stressful times. The dedicated team successfully takes away the heavy burden of finding suitable care options by acting quickly and efficiently, ensuring families feel supported. However, some people mentioned that receiving outreach from numerous care homes could sometimes feel a bit overwhelming when trying to progress at a slower pace. Despite this minor aspect regarding communication volume, consumers remain deeply grateful for the comforting support provided throughout their entire search process.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as an invaluable resource during... See more

Staff

Reviewers highlight deep satisfaction with the staff, frequently praising team members for being... See more

Customer service

Users describe positive interactions with customer service, highlighting empathetic and swift responses when... See more

Response time

Reviewers mention positive feedback about response time, highlighting swift and immediate support. Consumers... See more

Customer communications

People report positive experiences with customer communications, highlighting regular check-ins and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed 24 hour care for our uncle urgently and we live quite far away, so we had no local knowledge of the care homes in the area . The situation became more crucial over a weekend - not always th... See more

Company replied

Rated 5 out of 5 stars

Very helpful. Looking for a care home for my 25 year old disabled daughter as her current home is closing down very soon due to bankruptcy. Trustedcare have been very helpful in trying to find altern... See more

Company replied

Rated 5 out of 5 stars

I found trusted care after all avenues I explored for my step dads care had failed miserably, offering no help at all. Millie at trusted care was just the best, and the very lifeline we needed. She... See more

Rated 5 out of 5 stars

I cannot say enough good things about the service provided. Exploring the care sector as a novice is a minefield in, what is, already a very stressful time. Trusted Care takes the load off and helps s... See more

Company replied


Company details

  1. Aged Care

About TrustedCare

Written by the company


TrustedCare offers free help & advice to people looking for care for themselves or a loved one.

TrustedCare is a leading platform in the healthcare industry that provides comprehensive and reliable information about care homes and home care providers. Our expertise and knowledge in the care industry assists individuals in navigating the complexities of choosing the right care solution. With a strong focus on quality, transparency, and trust, TrustedCare aims to assist individuals and families in finding the best care solutions for their loved ones.  


Start your search today Care Homes Nursing Homes Home Care Live-in Care

TrustedCare also offers personalised support to users through our specialist team of Care Advisers, who can talk you through your options and identify the best services locally to provide the support you require. Our expertise and knowledge in the care industry assists individuals in navigating the complexities of choosing the right care solution.

Contact Us Today

Our care seekers can explore a wide range of care options tailored to their specific needs, through TrustedCare. Whether it's residential care, nursing homes, dementia care, or assisted living, TrustedCare has options for all. One of the standout features of TrustedCare is our commitment to transparency. Users can access detailed profiles of care providers, including information about facilities, services offered, and user reviews.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

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4.9

All reviews

(822)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help in assisting myself to find…

Great help in assisting myself to find a suitable care home for my mother’s needs

17 February 2026
TrustedCare logo

Reply from TrustedCare

Thank you for taking the time to leave a review. We are pleased to hear that we have been able to support you. If you need anything else in the future, please don't hesitate to get in touch.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

My contact was very kind and thoughtful…

My contact was very kind and thoughtful and sent me some very useful contact details.

13 February 2026
TrustedCare logo

Reply from TrustedCare

Thank you for the lovely feedback. If there is anything else that we can help you with, please let me know.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

Recommended

The information provided for finding a care home was extremely helpful and the Customer Care team kept me fully updated. I have no hesitation in recommending them.

29 January 2026
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Reply from TrustedCare

Thank you for your lovely review. If you need any other assistance, please reach out.

Kind regards,
Matthew

Rated 4 out of 5 stars

Great service

Great service, quick responses, lots of information, good feedback. One slight reservation was that information provided was too generic and did not zero in on the specific requirements I’d provided, particularly in relation to cost.

29 January 2026
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Reply from TrustedCare

Thank you for taking the time to leave a review. We’re pleased to hear that you found our services helpful. As costs are determined based on individual care needs assessments, we’re unfortunately unable to provide precise figures in advance.

Kind regards,
Ruby

Rated 5 out of 5 stars

Excellent helpful people

Excellent helpful people. I was impressed because they even phoned after I’d found a home, which they had recommended, that they phone back to see if I was satisfied and if they could help further. Highly recommended

23 January 2026
TrustedCare logo

Reply from TrustedCare

Thank you for the lovely feedback. We are always here if you need any further support.

Kind regards,
TrustedCare

Rated 5 out of 5 stars

Trusted Care were very helpful

Trusted care were easy to deal with and quickly sent out the various details to various nursing / residential homes. This resulted in contact from a few options shortly afterwards.

16 January 2026
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Reply from TrustedCare

I am pleased to hear that we were quick to send you some helpful information. If there is anything else we can do for you, please let us know.

All the best,
Ruby

Rated 5 out of 5 stars

TrustedCare made a difficult search much easier…

I was initially overwhelmed at the prospect of finding a local caring and competent nursing home for my mum which accepted local authority funding. TrustedCare quickly sent me a list of nursing homes in my area which could provide the complex nursing and dementia care mum required. Within a week, she was moved to her new home. TrustedCare made a difficult search much easier and were very supportive. I'll always be grateful for their help.

15 January 2026
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Reply from TrustedCare

I am glad that I was able to help support you in your journey. If there is anything else you need that we could help you with, please don't hesitate to get back in touch.

Kind regards,
Ruby

Rated 5 out of 5 stars

Very supportive in finding a suitable care.

Very helpful in finding a suitable care home for my wife. Support and help continued throughout the search for a home until completion of the task.

24 December 2025
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Reply from TrustedCare

Thank you for your lovely review. We are pleased that we have been able to help.

All the best,
Ruby

Rated 4 out of 5 stars

Provided a very good option of local…

Provided a very good option of local care homes with some details and we selected some to visit. Chose one and have arranged care. Would have given 5 Stars but they also gave my details to all the homes and I had a C lot of phone calls.

30 December 2025
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Reply from TrustedCare

Thank you for leaving such a lovely review. I’m really pleased that we were able to help you find an appropriate service to meet your needs.

We have informed the other homes that care has now been arranged.

All the best,
Leigh-anne

Rated 5 out of 5 stars

Very quick efficient Service

Very quick efficient Service

16 December 2025
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Reply from TrustedCare

Thank you for leaving a review. I’m glad to hear that you found our service efficient.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

Takes the stress out of care home searches

As a full time carer, trying to find a suitable care home, prices, availability can be overwhelming. I was put in touch with Trusted care a few years ago and they have taken the stress out of finding somewhere for mum. I've used them a few times now when the place I have used in the past has no availability and would highly recommend!

18 September 2025
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Reply from TrustedCare

Thank you so much for taking the time to leave such a wonderful review. We’re always here if you need any support.

All the best, and happy holidays!
Matthew

Rated 5 out of 5 stars

Excellent service

Very fast and reliable service many thanks

16 December 2025
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Reply from TrustedCare

Thank you so much for your kind comment. I’m glad we were able to provide you with information that you found useful.

Kind regards,
Leigh-Anne

Rated 5 out of 5 stars

Helpful & understanding

Lovely, understanding & helpful lady, Tabitha.
She sorted lots of information for us to share with our family. She followed up on us as promised but unfortunately our situation changed but once again very understanding.

3 December 2025
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Reply from TrustedCare

Thank you for your kind review.

I'm so pleased to hear you felt supported. Please keep in touch if I can help in the future.

Best wishes,
Tabitha

Rated 5 out of 5 stars

Trusted Care responded immediately to…

Trusted Care responded immediately to our approach and were able to put us in contact with excellent local support.

3 December 2025
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Reply from TrustedCare

Thank you for taking the time to leave a review. We wish your family all the best.

If you ever need further help or have any questions in the future, we’re always here for you.

Best wishes,
Tabitha

Rated 4 out of 5 stars

Excellent service from the very first…

Excellent service from the very first time I was contacted we were called to ask if there was anything they could do with getting my mother into a care home .

27 November 2025
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Reply from TrustedCare

Thank you for taking the time to leave a review.

If you ever need further help or have any questions in the future, we’re always here for you.

Best wishes,
Tabitha

Rated 5 out of 5 stars

Very helpful

Very helpful. Looking for a care home for my 25 year old disabled daughter as her current home is closing down very soon due to bankruptcy.
Trustedcare have been very helpful in trying to find alternative accommodation although as yet our daughter is still without a home. Not the fault of Trusted Care. There are literally no suitable places within a 30 mile radius of our home for young disabled adults.

17 November 2025
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Reply from TrustedCare

Thank you for taking the time to leave your feedback.

We are glad to hear that you found our team helpful during such a challenging time. I am sorry that we have been unable to find anywhere local for your daughter.

Kind regards,
Matthew

Rated 5 out of 5 stars

Essential service at stressful time

At a stressful time Trusted Care provided some suitable and available matches that met the requirements for the care required by my father. Each home was in touch to explain the process and offer their support. Trusted Care were in touch regularly to check in on progress until he had been placed.

14 November 2025
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Reply from TrustedCare

Thank you so much for your kind words. We are pleased to hear that we were able to support you and your father during what we know was a stressful time. Our team works hard to provide suitable options and maintain regular communication throughout the process, so it is wonderful to hear that this made a positive difference. We wish your father all the best in his new home.

Kind regards,
Matthew

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