TrustATrader Reviews 8,409

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff. Many people found the website easy to use, leading to a smooth and positive user experience when searching for tradespeople. However, some people were dissatisfied with the value for money, mentioning issues with the pricing of services. A few other people also felt that the platform did not always deliver on its promises regarding job opportunities and lead generation for tradespeople.

What people talk about most

Service

Consumers find service to be positive, highlighting ease of arrangement, efficiency, and professionalism.... See more

Staff

Users describe positive interactions with staff. Many customers praise the professionalism, efficiency, and... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and effectiveness in... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the platform... See more

Price

People report ambiguous experiences with price. Some customers found professionals to be well-priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martin and the team did an amazing job on my garden makeover. They're lovely guys-tidy, hardworking, and clearly take real pride in their work. They checked in with me throughout to make sure I was ha... See more

Company replied

Rated 5 out of 5 stars

We had a leaking roof. We were amazed at the quick response from Roofline Suffolk. We contacted them on the Thursday evening when Nathan arranged an appointment for the Friday morning. He accessed... See more

Company replied

Rated 5 out of 5 stars

We found Worksmart an excellent company for re-felting our roof. Carl kept us informed of what was required and the costs. The work was done professionally, and everyone worked 110%. We are thrilled w... See more

Company replied

Rated 5 out of 5 stars

In Feb 2026, we looked for someone to fix our central heating because the radiators just weren't warming up fully anymore. Trust a Trader gave a recommendation for an excellent tradesman who flushed o... See more

Company replied


Company details

  1. Search Engine Company
  2. Online Marketplace

Information provided by various external sources

TrustATrader.com - a directory of tradespeople you can trust because their place on the website depends upon their quality of service.

Try the new TrustATrader mobile app!

Written by the company

Access hundreds of tradespeople with just a few taps
Our easy to use app is the perfect way to find a trader on the go. Now even quicker, you'll be able to find the trader you need in no time. If you're a registered trader, you can now access your full trader profile straight from the app! See for yourself...download for Apple and Android today!

"You can trust our traders"

Supplying the UK with the best tradespeople in the country

Supplying the UK with the best tradespeople in the country
Here at TrustATrader, we make sure that all our traders have appropriate accreditation and qualifications before they become members. This automatically eliminates rogue traders from joining our website and means that if you see a qualification or accreditation listed on our website, you can trust it is real and has been verified.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a great service from Chris who…

Had a great service from Chris who fixed my oven highly recommend

10 April 2026
TrustATrader logo

Reply from TrustATrader

Hi Pete,

Thank you for your review. We’re pleased to hear Chris provided a great service and was able to get your oven sorted. We appreciate your recommendation.

— The TrustATrader Team

Rated 4 out of 5 stars

Recommend

TrustATrader is my preferred method of finding a tradesperson. I like that you can read reviews that you can be sure have only been posted by those who have had work undertaken by the trader.

31 March 2026
TrustATrader logo

Reply from TrustATrader

Hi Maria,

Thank you for your review. We’re pleased to hear TrustATrader is your preferred way to find a tradesperson and that you value the reassurance of genuine customer reviews. It’s great to know this helps you choose with confidence.

— The TrustATrader Team

Rated 5 out of 5 stars

Valuable website

Excellent way to find reputable businesses offering services you require at any given time. TrustATrader does so much of the work for you, gathering information, reviews, checking certifications and insurance coverage. The website is my first step in locating good help in whatever field is needed.

9 April 2026
TrustATrader logo

Reply from TrustATrader

Hi there,

Thank you for your review. We’re delighted to hear you find TrustATrader a valuable resource for locating reputable businesses. It’s great to know the vetting process, reviews and trader information help make finding the right service easier for you.

— The TrustATrader Team

Rated 5 out of 5 stars

Excellent

Excellent, hard working, attention to detail, left area immaculate, very professional, highly recommended

1 April 2026
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Reply from TrustATrader

Hi Michelle,

Thank you for your review. It’s great to hear the work was carried out with such attention to detail and professionalism, and that everything was left clean and tidy. We appreciate your recommendation.

— The TrustATrader Team

Rated 5 out of 5 stars

Easy to find and review traders

Easy to find and review traders in the area

8 April 2026
TrustATrader logo

Reply from TrustATrader

Hi Mo,

Thank you for your review. We're pleased to hear you found it easy to search for and review traders in your local area. Making that process simple and straightforward is exactly what we aim for.

— The TrustATrader Team

Rated 5 out of 5 stars

Everything went good

Everything went good

1 April 2026
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Reply from TrustATrader

Hi Zaki,

Thank you for your review. We're pleased to hear everything went well and that you had a positive experience.

— The TrustATrader Team

Rated 5 out of 5 stars

Reliable and professional Drain Clearance company

Easy to look for a good Drain clearing company and which is vetted and rated to ensure that they are reliable.

The company came the same day to clear the blocked main drain and engineer was very helpful and gave reason for the blockage and what remedial future work could be done to avoid the same problem.

31 March 2026
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Reply from TrustATrader

Hi Neeta,

Thank you for your review. We’re pleased to hear you found it easy to locate a vetted and reliable drain clearance company, and that the engineer was able to attend the same day. It’s great to know they were helpful in explaining the cause of the blockage and advising on preventative measures for the future.

— The TrustATrader Team

Rated 5 out of 5 stars

Trustworthy site

Nice to find site you can find some one reliable and trustworthy on.

26 March 2026
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Reply from TrustATrader

Hi Alan,

Thank you for your review. We’re pleased to hear you found TrustATrader a reliable and trustworthy place to find a tradesperson.

— The TrustATrader Team

Rated 5 out of 5 stars

An easy experience and the website is…

An easy experience and the website is easy to use. I found the perfect company for The job in hand.

21 March 2026
TrustATrader logo

Reply from TrustATrader

Hi Louise,

Thank you for your review. We’re pleased to hear you found the website easy to use and were able to find the right company for the job.

— The TrustATrader Team

Rated 5 out of 5 stars

Very happy with the work carried out…

Very happy with the work carried out all showing photos of the work done

30 March 2026
TrustATrader logo

Reply from TrustATrader

Hi Michael,

Thank you for your review. We’re pleased to hear you were very happy with the work carried out and that the photos provided helped show the completed results clearly.

— The TrustATrader Team

Rated 1 out of 5 stars

You cannot leave a bad review. They remove them!

When I tried to leave a bad review for the tradesperson I used because of their site, the bad review was removed from the website the same day. I then had an email telling me I was clearly a liar because no one else had had a problem.3 months later I was contacted again to say he had now been removed.
This is exactly why I gave them a bad review because they have replied and called me a liar again

19 April 2025
Unprompted review
TrustATrader logo

Reply from TrustATrader

Following an internal investigation, we have found no record of this user having ever used our website. TrustATrader has not been in correspondence with this individual.

Due to the wording of the review, no record of the user, and how the review was obtained (via organic) we know that the review is about another website, and not our own.

- The TrustATrader Team

Rated 5 out of 5 stars

they did what they said

they did what they said, and nothing else, and no excuses, efficiently.

30 March 2026
TrustATrader logo

Reply from TrustATrader

Hi Marc,

That’s exactly what you want to see — thank you for sharing! It’s great to hear the job was carried out efficiently, with no fuss and no surprises.

All the best,
The TrustATrader Team

Rated 5 out of 5 stars

Excellent job done by Everlast Roofing…

Excellent job done by Everlast Roofing to replace garage roof and reseat some ridge tiles on our bungalow. Great team. So polite and friendly.

28 March 2026
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Reply from TrustATrader

Hi there,

That’s great to hear — thank you for sharing! We’re really pleased Everlast Roofing did such a good job on your garage roof and ridge tiles, and that the team were polite and friendly throughout.

Best wishes,
The TrustATrader Team

Rated 5 out of 5 stars

Get the right man for your job.

Allowed me to find the right tradesman quickly, they were very good; so an all round excellent result.

26 March 2026
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Reply from TrustATrader

Hi there,

Thank you for your review. We’re pleased to hear you were able to quickly find the right tradesperson and that the work carried out led to such a positive result.

— The TrustATrader Team

Rated 5 out of 5 stars

Perfection

The operative is brilliant at what she does, is always on time and polite

3 April 2026
TrustATrader logo

Reply from TrustATrader

Hello there,

Thank you for your review. It’s great to hear the operative was punctual, polite and delivered such a high standard of work. We’re pleased you had such a positive experience.

— The TrustATrader Team

Rated 5 out of 5 stars

The office staff were pleasant and…

The office staff were pleasant and helpful , and I got an appropriate date fast .
The men who came were efficient and hard-working ,
and cleared everything I asked them to with no quibbles .

25 March 2026
TrustATrader logo

Reply from TrustATrader

Hi there,

Thank you for your review. We’re pleased to hear the office team were helpful in arranging a suitable date quickly, and that the team on site worked efficiently and cleared everything as requested. It’s great to know you had such a positive experience.

— The TrustATrader Team

Rated 5 out of 5 stars

Polite on time done what they said …

Polite on time done what they said and left them to it and the job was spotless plaster nice a smoth

2 April 2026
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Reply from TrustATrader

Hi Patrick,

Thank you for your review. It’s great to hear the trader was polite, punctual and completed the work as promised. We’re also pleased to know the plastering was finished to a smooth, high standard and everything was left spotless.

— The TrustATrader Team

Rated 4 out of 5 stars
TrustATrader logo

Reply from TrustATrader

Hi there,

Thank you for your feedback. We appreciate you taking the time to share your experience.

— The TrustATrader Team

Rated 1 out of 5 stars

Use with caution

I used TrustedTrader to find a landscaper back in Jan 2026 thinking I would get help in case of problems down the line. Fast forward to April when I'm having issues with my Landscaper not doing the work, looked on TrustedTrader and the company is still advertising via them so I contacted TT for advice on my issues, the next day I get an email saying that the company is no longer with them, their page has been taken down and that TT can no longer help me as the company is no longer with them. How convenient - so this is how they solve issues.

update 08/04/2026: TrustAtrader just proven my point, the moment you make a complaint about one of their labourers, they kick the labourer out, saving them the trouble and work of investigating the issue further.

2 April 2026
Unprompted review
TrustATrader logo

Reply from TrustATrader

Hi Patrick,

We attempted to contact you by phone to discuss this matter further, but were unable to reach you. We have also sent you an email.

As the trader is no longer with us, we are unable to offer mediation or reach a resolution through our complaints process. However, we have provided you with an alternative option by suggesting that you contact the Citizens Advice Bureau for further assistance.

We also confirm that, should the trader contact us, we will inform you accordingly.

Kind regards,
- The TrustATrader Team

Rated 5 out of 5 stars

When you don't know a regular builder

When you don't know a regular builder, plumber or roofer it has been good to go to the website and trust that they are going to be good.

30 March 2026
TrustATrader logo

Reply from TrustATrader

Hi Lynn,

Thank you for your review. We’re pleased to hear TrustATrader has been helpful when you need to find a builder, plumber or roofer, especially when you don’t already have someone to call on. It’s great to know the site gives you that added confidence.

— The TrustATrader Team

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