True Traveller Reviews 

Last Saturday evening I ended up in the ER of a huge private hospital in Delhi because of a thrombosis event. I submitted the report and bills from the hospital to True Traveler and received a reply less than 24 hours later, and the reimbursement very quickly after that. Very simple, straightforward and fast. This is the second time I use true traveler as insurance for longer travels in India but the first time I needed to make a claim. Very happy and grateful for their service.

Really easy experience. Prompt and clear responses. Claim dealt with rapidly. Glad to have chosen True Traveller (again) for my trip. Class act

after 1 year of travel with my family I couldn’t be happier with the insurance we chose. We made 4 of 5 claims: lost item, damaged phone display, a few minor medical issues (incl dentist). Never have I experienced any problems or obstruction from true traveler’s side . I always felt taken care of. It amazes me how fast they reimburse the money. We will stick with them for another year of our trip and def recommend!

I have been using True Traveller for many years but have luckily never had to make a claim, until now due to a very lengthy flight delay. The process was easy and straightforward and my claim was settle within a week.
Great service!

I had never claimed on travel insurance and never really thought I’d have too. Having been taken ill and admitted to hospital in Thailand, True Traveller passed me on to the claims team who were in regular contact throughout my hospital stay. They dealt with the hospital and paid my bill direct to the hospital the day I was released. I then had to put in a further claim for some additional costs I incurred. This was dealt with and paid promptly. I was impressed with the ability of the service to step in and do what they said they would do when I needed them. I would definitely use them again.

I sent my clam and during 2 next days I've got my money back. Everything went so smoothly and easy!!

Great service! Had to make a claim due to a stolen rucksack. Claim process was straightforward and money was sent within 24 hours. Will definitely use again.

I broke my ankle whilst abroad in Canada, True Traveller were fantastic, always responded within 24 hours. Each claim made was resolved within maximum 48 hours. They were incredibly fair with their settlement agreement and helped me out a lot with answering any questions or concerns. Couldn't have asked for a better service.

Good communication. Received a full compensation on my medical payments and received it very quickly.

Rubbish communication.

Great communication, quick claims process.

A perfect job. It was easy and quick. I have money in my account the next day

I have been very impressed with True Traveller Insurance from when the policy was purchased right through to making a claim. The information on the website made it easy to select the correct policy for our high altitude trek in Nepal (Mera Peak at 6476m). As we were already in Nepal, I was particularly appreciative of the option to arrange additional cover as someone already travelling. The company were aware of the specific considerations required for high altitude trekking in Nepal, which proved very useful when one person began suffering from acute mountain sickness at 5000m. The team in the UK were experienced with the dynamics in Nepal and were willing to communicate with us as and when we were able (either via our trekking company based in Kathmandu, or with us directly when there was electricity, data connection, WiFi). The Inherent Risks team member, Mike, was reassuring, knowledgeable and able to liaise with the Nepal-based team. Due to weather, a helicopter evacuation was not possible on the first day of illness, but the team explored other options and were also able to give good advice regarding symptom management. Even with the time difference, I was always able to communicate with the UK-based team who were monitoring weather and flying conditions. As soon as the weather was clear, a helicopter was arranged from Lukla to take our team member to a hospital in Kathmandu for assessment. True Traveller coordinated all logistics/ payments (for helicopter/treatment) which meant we could concentrate on the health and wellbeing of our team member. Once our team member was in Kathmandu, he received regular contact and support. The claims team made contact via email which was prompt and clear, but not insensitive given someone had been unwell. It was easy to submit a claim and the reimbursement for the oxygen cylinder at 5000m was processed within 24 hours. I highly recommend True Traveller insurance and will definitely be using them again for any future high altitude mountaineering in Nepal. Thanks to everyone for the support, care and expertise as we navigated acute mountain sickness in a remote area!

They are amazing! Extremely helpful, kind and fast! I will recommend them to everybody.

I've taken out True Traveller insurance 3 times now, initially attracted because you can start the policy after you've left the UK and are already travelling, and because even given that advantage the prices remain competitive with other travel insurance providers. I've just had to make my first claim (for a medical accident/injury), and was very impressed by how quick and effective the online claims submission process was; and by how quickly the agent assigned my case got back to me by email and approved payment. The whole process from filing the claim to receiving reimbursement to my bank account took less than 48 hours, which is extremely helpful when you're travelling on a budget and have had to pay the initial costs yourself. I would definitely recommend True Traveller and will surely use them again :-)

Sprained ankle on holiday in Bangkok. Visit I the hospital. Insurance claim was settled within just a few days. No quibble, no impossible questions. Requested documents were readily available from the hospital. Excellent all round.

The agents I have spoken to have been super fast and super effective. A small mistake was made with the conversion, and they corrected it immediately. I also had to make two claims related to the same incident, and was very impressed that they deducted the excess just once, because the two claims were related. Amazing and efficient service :)

Very prompt settlement on 2 claims with no quibbles. We've used True Traveller for years and been very impressed with the flexible cover and excellent claims settlement.