BUYER BEWARE
What makes this experience particularly disappointing is that TrueRife currently advertises its $695 SuperNova bulb as being “built to last” for up to 10 years with proper care. Yet my replacement stopped functioning after approximately two months. Furthermore, the company’s published limited warranty excludes bulbs supplied with its systems from coverage for breakage or failure. I strongly encourage prospective buyers to clarify exactly what warranty protection, if any, applies to a separately purchased SuperNova bulb before making such a substantial investment.
Reply from TrueRife
Heather, I'm sorry it ended this way. Your first SuperNova arrived damaged and we replaced it free that week. When the replacement went dark two months later we sent you a label to return it, and it arrived here shattered. In 26 years we've never seen a bulb go dark without a crack or break in the glass somewhere. Glass doesn't break on its own, which is why our warranty has always excluded bulbs. That's published on our site before anyone buys, and it's the same for every customer. I offered a one-time 15% courtesy on a replacement and that still stands. Jake Daniels, Owner