Ordered product (3 X GPS collars) on the 16th of July - still yet to receive, no shipping update and no response from customer service.
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See what reviewers are saying
Ella is such a gem, her work is flawless and even though on this occasion the material was out of stock (I was ordering from a previous winter collection in April so fair enough!) she let me know im... See more
Company replied
The most gorgeous bikini ever, I feel amazing in it and it fits so perfectly. The quality is excellent as it’s triple lined, I got the colour “afterglow” (white) which usually tends to go see... See more
Company replied
Ella was brilliant, happy to discuss sizes to ensure I select the right options! Really helpful! Swimsuit and bikini were beautiful! Fabulous material and amazing quality! Highly recommend! Only pr... See more
Company replied
Company details
Written by the company
We're a handmade, UK based, women's clothing brand. Supporting slow fashion & making eco-friendly choices from production to delivery.
Contact info
The Coach House, Preston Road, Pr7 5lh, Charnock Richard, United Kingdom
- 07487822386
- ella@truebluedesigns.co.uk
- www.truebluedesigns.co.uk
3.7
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Outstanding customer service
Outstanding customer service. From the moment of ordering up to delivery, True Blue were perfect wither their communication. Very understanding with the order needs and very accommodating with the delivery. 100% will be ordering from True Blue again.
24 December 2022
Reply from True Blue Designs
Thank-you so much Alex! A Brilliant review and an amazing order to go with it. Excited to see which pieces you choose to order in the future.
Reply from True Blue Designs
Thanks Jo! Glad you're happy with both Quality and Communication. That means a lot to me. Kind regards, Ella.
Beautiful quality products
Beautiful quality products, great communication from owner/brand.
9 December 2022
Reply from True Blue Designs
Thank-you for your order and supportive review Milena! I can't wait to see which designs you order from our 2023 collections. All the best, Ella.
Good communication and great product
21 November 2022
Reply from True Blue Designs
Thank-you so much Elizabeth!
Reply from True Blue Designs
We love to hear it! Thank-you Diane. Looking forward to seeing which designs you treat yourself to next. Kindly, Ella.
Reply from True Blue Designs
Hey Ella, Thank-you for leaving this fab review. I'm so happy to hear that you're satisfied with the delivery, quality and sizing. Have a lovely day! Kindly, Ella.
Ella was absolutely fantastic she went…
Ella was absolutely fantastic she went above and beyond to get my order out to me before my holiday, the products were beautiful and the quality is top. Even the packaging is gorgeous!
22 October 2022
Unprompted review
Reply from True Blue Designs
So glad I managed to get your order with you before your holiday Samantha. Thank you so much for placing such a brilliant order with TBD. I'm over the moon that you love the quality of the pieces you ordered & the packaging. Kindly, Ella.
Reply from True Blue Designs
Hi Gabby, Thank you so much for ordering one of our handmade, recycled bikinis. It means so much! I’m so glad you love the material. Kindly, Ella.
Great quality with a personal touch
I bought 2 t-shirts in the sale and am delighted with the quality. What delighted me more was the personal note with my order from Ella.
14 October 2022
Reply from True Blue Designs
Thank you so much for your order Elizabeth. I’m also so glad you loved your note hehe. I loved writing it! Ella.
Great Quality
I was told about the shipping time when I ordered so I knew when to expect the product. It is really good quality and the colours are lovely.
24 September 2022
Reply from True Blue Designs
Thankyou for leaving a lovely review Holly! So glad you’re happy with our service and quality of your handmade garment.
Kindly, Ella.
Faultless!
I had one of the best customer experiences I’ve ever had with true blue designs! Quick and friendly responses to questions through insta dm’s and managed to get my bikini set to me before my holiday despite Royal Mail strikes. Honestly wish I could give more and a 5/5 review :)
3 September 2022
Reply from True Blue Designs
Wow Georgia! Just you leaving this review is more than enough. It's so lovely to know that you have received the best customer experience with us and especially love your handmade to order bikini. Enjoy your holiday and I look forward to helping you with more orders in the future. Kindly, Ella.
Amazing customer service when asked for…
Amazing customer service when asked for an exchange and great quality clothing
13 June 2022
Reply from True Blue Designs
Thank-you for the lovely feedback Sara!
I bought the petal dress and truly it…
I bought the petal dress and truly it was the best decision! It is such a stunning dress, it is so beautifully designed - it is so flattering while being so unique - and is also unbelievable quality. I can’t wait for more colours to be restocked because I can’t get enough! Best £65 I’ve ever spent.
22 August 2022
Unprompted review
Reply from True Blue Designs
Amazing to hear such a lovely review about my Petal Dress design. Thank-you so much for your purchase and lovely words Allegra. Looking forward to designing new pieces soon!
Amazing customer service and great…
Amazing customer service and great quality clothes!
15 August 2022
Reply from True Blue Designs
Thank-you Lucy! So glad you think so. Kindly, Ella.
Ella and her brand are truly amazing
Ella and her brand are truly amazing- her customer service is incredible, my dress arrived exactly the length of time she said, when it arrived I was over the moon, the quality of the fabric and the stitching was beautiful and the dress is stunning on, so flattering and the perfect size😍👗 Ella gives you such a personalised experience, and i would recommend her over and over again, please support her and her brand it is all GORGEOUS😍💕 Thank you Ella!!
9 August 2022
Unprompted review
Reply from True Blue Designs
Wow, Bonnie this is such a lovely review to read. Thank you from the bottom of my heart for supporting True Blue and my designs. I can't wait to see which of my handmade pieces you purchase next! Thank you for ordering, until next time, Ella.
such a lovely seller
such a lovely seller, upgraded my shipping, rushed my order as i needed it sooner and kept me up to date on everything.
28 July 2022
Reply from True Blue Designs
Thank you so much Laura. I'm glad my service was as good as you've described. Ella.
Reply from True Blue Designs
Thanks so much for your order and amazing review Shelley. I’m so glad your handmade bikini fits you perfectly and you’re loving our buttery soft, recycled fabric!
Reply from True Blue Designs
So glad you think so Olivia! Thankyou for your order. Ella.
The service I received from True Blue…
The service I received from True Blue was first class.
The dress was beautiful, delivered before the expected date and the packaging was exceptional.
Colour and manufacture was amazing. Could not be happier with my purchase.
24 June 2022
Reply from True Blue Designs
Thank you for such your rave review Carolyn. I'm so glad you've been happy with your purchase and our service from manufacturing to delivery and everything in between. Looking forward to future purchases! Kindly, Ella.
Reply from True Blue Designs
So happy to hear it Amelia! Thank you so much for your order and I look forward to see which designs you treat yourself to next. Ella x
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