Trooli Reviews 6,174

Our broad band drops out consistently 4 loss of complete service in 15 months plus a router change but still constant issues when it happens you have to wait a week for an engineer to visit we had an engineer visit yesterday he was here 3 hours after we waited 4 days he said new parts put in street and assured us that all was fixed stupidity we fell for his lies as today the very same fault in the street shut down our service today and Trooli can’t give a date for a fix
We’ve had enough of being lied to and not fit for purpose broad band drops
Don’t believe the lies and promises you’ll definitely regret going with Trooli don’t do it Trooli do not have adequate customer support to deal with loss of service no weekend or bank holiday technicians you have to wait over a week to get help
Whilst Trooli portray fast reliable service all that glitters is not gold we really regret getting involved with them they are Trooli terrible

Moving house and the lady moving to my house wanted to know what provider we was with. Told her Trooli. They rang me to confirm so they could do a switchover and Connor managed to sort it all out for both of us. He was fab. Love Trooli literally never had an issue with them.

terrible customer service. rude. I have no connection. line drops .

Okay update Trooli listened to my complaint abou the internet dropping of to 10% or disconnecting. For 12 hours my internet was flying and connected with low latency. this morning ,some one has changed the settings back so I am on a congested highway ! I AM NOT GETTING WHAT I PAID FOR . NOT GOOD.

Bloody brilliant. Simple sign-up and setup. Fast broadband in semi rural location.

AMY was very helpful on the phone and provided quick clear answers.
As always it is frustrating that an established customer has to go through the process of challenging a renewal price when it is higher than that offered to a new sign up.That said Trooli have otherwise been excellent as a provider and i would recommend them to anyone.

Really quick from the time infrastructure was put in to getting the service. The fitter was in an unmarked van. He was quick and professional, although not chatty.
Speed went from 60 Mbps to 250 and my son got 350mbps on a lan connection. He was pleased. WiFi is a bit patchy though. Its a shame you cant turn off the lights in the modem. It looks like one of wall-e's mates needing to go to the gp.

I had never heard of them until someone turned up to do a 'survey' in our garden. He had an ID card which was out of date by 4 months.
On calling the Kingshill centre I was informed by a truculent Gen Z that this was perfectly acceptable.
When asked why They had not contacted us beforehand he said they didn't have a contact number. I suggested that since they had found the address they could perhaps have written?
Not impressed. Extremely unprofessional. Avoid

Friendly service! Internet connected quickly and was super helpful when had questions. Thank you!

Good experience with this company, am very much happy with this provider. Recieved email reminder stating my contract was due to run out. Amy and her collegue was at hand to help me out, thank you ladies truly appreciate all your help

Phoned trolling spoke to a nice lady straight away about renewing my contract sorted in less than 5 minutes.
Couldn’t be more pleased with the service David Greenhithe

Great provider. Very happy with service all round.

I signed up to Trooli and was informed i had a TUP (which would generally delay the process somewhat)

I reached out to customer service and spoke to an onboarding agent named Molly.

She was empathetic, had a customer first mindset and went out of her way to provide me with clear instructions, timeframes and advice around the process.

She then was in touch via email to check that all the work had been completed, provided me further advice when the engineer ran into an issue, rectified that and again, emailed me to keep me updated.

Thank you for your amazing customer service Molly!

Everything went smoothly shaun was very helpful getting me up and running

I've been with Trooli for just over a year and am pleased with the service. It was easy to sign up and the communications have always been good, especially with advance notice of potential disruptions. I've just renewed and Amy was very helpful in securing a great rate.

Just renewed my contract with Sacha she was very helpful made it so easy to complete and very professional

Spoke to ITU at Trooli and was really impressed with his knowledge and understanding. He offered an informed view of the services available not pushy not demanding just balanced and clearly looking to please the customer. I look forward to using my service once connected. If it’s as good as the customer service then I will be very pleased.

Very good price and speed with the broadband deal George Hodgson gave me excellent advice first class customer service

I’ve just booked to switch to Trooli and have to say the experience was very good, in particular from Belmirro khoza and also from “George”. Hopefully the implementation will go just as smoothly

Nick, the Trooli engineer, was polite, professional, and extremely thorough throughout the installation. He took the time to ensure everything was set up properly and working perfectly. I was very happy with the service I received today and really appreciated his attention to detail. Excellent job!

My call was answered promptly by Connor Wise. Connor was very courteous, polite and helpful which is a rarity these days.
Connor made it easy for me to sign up with Trooli and helped select the best service for me. Unfortunately the installation date is a few weeks away, but Connor has put me on the list if a date comes up sooner.
He has also given £30 credit to my neighbour who recommended Trooli and £15 for me which is great, happy customer 😊