Tritex Games Reviews 

286
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great selection minatues s accessories and board games and other franchise model sets I really impressed with The board game I got from tritex games it's good quality lots good components and great... See more

Rated 5 out of 5 stars

This shop is small but has so much to offer the dungeons and dragons and boardgameing fans where as most shops do alot of Warhammer stuff this is the opposite way round. Staff are uniquely friendly... See more

Rated 5 out of 5 stars

Ordered the board for Hero Quest. It arrived in excellent condition and quickly. Was really impressed the seller offered individual parts from the full game, this was really helpful as I'm only loo... See more

Rated 4 out of 5 stars

Tritex offers a massive offer of dungeon board games with good prices. There are always promotions and discounts (even 50% off) in many games and miniatures. I have purchased board games from Tri... See more

Company details

  1. Game Store

Information provided by various external sources

Tritex Games is owned and independently run by Jason Thornton. I have personally been involved in gaming circles for over three decades and have a true passion for the gaming hobby and all things sci-fi & fantasy. I always enjoyed playing games when I was younger but there was never a great range out there to play so I usually played the classics such as Risk and Monopoly. When I was a teenager I discovered Dungeons and Dragons and roleplayed for a number of years. In my early 20’s I got into playing collectable card games such as MTG and around this time I also learned to play other specialist games and was introduced to war gaming. I have always preferred playing shorter skirmish games such as Blood Bowl rather than larger scale battles and when WOTC introduced Dungeons & Dragons and Star Wars miniature games I played these for a while. I started up Tritex Games in 2004 as I found there was a need for a store that focused on supplying a large selection of fantasy and sci-fi miniatures for war gaming and roleplaying. The range has been growing ever since. In 2013 Fantasy Flight Games launched X-Wing miniatures and this game along with other popular miniature titles they produced such as Star Wars Imperial Assault and Star Wars Armada have become a core part of our range ever since. Tritex Games couldn’t be run without the help of a great team and I am fortunate to have the support of a great team my wife Bethany, Megann, Sandra, Sarah, Keyleigh, Joseph working alongside me. During the busy seasons and at trade shows my daughter Amber and a number of other staff come to work for us on a part-time basis and help us keep the orders flying out the door as fast as they come in. In 2017 we opened a new retail unit in Stafford for tabletop gaming and organising play.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

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4.6

All reviews

(286)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic!

Brilliant service with good communication and swift dispatch.

Product was exactly as described. Will use again!

6 February 2023
Rated 1 out of 5 stars

Awful experience.

Awful experience.
They have my country listed as shipping available and when I made the puchase they canceled it. Ive lost money on my country taxes.
Do not buy here.

9 February 2023
Tritex Games logo

Reply from Tritex Games

This is the same customer who left the last review - we do not sell top his country and we do not know how he managed to purchase from Argentina we refunded him in full straight away so he should not lose money. He has created a new Trustpilot account just to leave us 2 bad reviews which demonstrates that he has methods of getting around legitimate blocks to his country and account. We will report this to Trustpilot.

Rated 1 out of 5 stars

Avoid

I placed an order on a game and after I paid for it, their representative said they cannot deilvery to my country. Now I have to deal with the refund with my bank, wich is gonna cost me money on taxes and almost a month of time.
Bad bad experience. Do not recommend.

8 February 2023
Unprompted review
Tritex Games logo

Reply from Tritex Games

We cannot ship to Argentina, We have had so many parcels go missing to South America it is crazy and lost more money than we have sent out due to the poor postal systems in those countries. Our site does not permit purchases to South America so not sure how the buyer managed it but we cancelled and refunded all the money immediately. I cannot understand how the buyer says he will lose money or why he felt the need to leave a 1 star review when we have acted honourably here and been very open with the buyer.

Rated 5 out of 5 stars

Stopped by the store for the first time…

Stopped by the store for the first time ever on my way through Stafford after hearing about them on the Gamers Guild YouTube channel. Was greeted a really wonderful and friendly team who were not only really helpful but very friendly, chatty and personable. I’ll definitely be back to play some MCP here soon!

Thanks again!

Matt

20 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great company. I forgot to enter my discount code and Tritex sent me a refund anyway. Couldn’t ask for more.

11 January 2023
Rated 5 out of 5 stars

Highly recommended

Gave me a partial refund for a discount I didn’t even know I was entitled too! Made me go back & buy more. Highly recommended!

2 January 2023
Rated 5 out of 5 stars

Exceptional service

Exceptional service, fantastic packaging, purchased several items form tritex games recently and couldn't be happier. I'll definitely be coming back 👍

23 November 2022
Unprompted review

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