Tripadvisor Br Reviews 1,226

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had a disappointing experience with TripAdvisor that I feel compelled to share, especially for those considering using this platform for their travel needs. Recently, my tours were unexpecte... See more

Rated 5 out of 5 stars

Before TripAdvisor we were guessing and depending on comercial ads. Now we know and the knowledge is coming from us, travelers

Rated 5 out of 5 stars

Be careful as there some fake tripadvisors agents asking for money for bookings. but excellent service

Rated 5 out of 5 stars

I was not trusting this app but when I open it, I am happy very very happy if you like try same

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Warning to Clients and Suppliers: Not a Trusted Platform


I had a disappointing experience with TripAdvisor that I feel compelled to share, especially for those considering using this platform for their travel needs. Recently, my tours were unexpectedly canceled without any prior notice, leaving me and my clients in a difficult situation.

To make matters worse, the supplier account I worked with on viator account deactivated by TripAdvisor's and Viator their safety and trust team, without any explanation or warning. This abrupt action not only undermined our collaboration but also blocked the payment for our services. TripAdvisor informed the us that they wouldn't release the payments unless there were future bookings, I don't know who when they deactivate our account which is absurd.

It's concerning to see a platform that claims to prioritize customer and supplier relationships act in such an unprofessional manner. I strongly advise anyone considering using TripAdvisor, whether as a client or a supplier, to think twice. There seems to be a serious lack of trust and support for those who rely on their services.

Be cautious and consider alternative platforms that value transparency and communication.

8 September 2024
Unprompted review
Rated 1 out of 5 stars

Impartiallity

I posted a review regarding changes at the hotel Pez Espada which Trip adviser asked me to alter I did not so the post never appeared so much for impartiallity

16 April 2022
Unprompted review
Rated 1 out of 5 stars

TripAdvisor owns Viator and they DO NOT GIVE REfunds AS THEIR WEBSITE SAYS

TripAdvisor owns a shuttle company called "Viator" which I signed up and paid for a shuttle MCO to Port Canaveral. The webiste of Viator specifically says "Free cancellation if made 24 hours in advance for most bookings". Being that I've only used them ONCE and my trip is NOT refundable I'd call this false advertising!!! So they said in Terms and Conditions is said absolutely not refundable but why would I read that when the Viator website said it was refundable. I cancelled 10 days in advance. VERY VERY POOR Customer Service!!!!

29 January 2020
Unprompted review
Tripadvisor Br logo

Reply from Tripadvisor Br

Hello Dana,

Thank you for your review on TripAdvisor's Trustpilot page. We're sorry to hear about the issues you had with your shuttle booking.

Since your query pertains to Viator, which is managed independently of TripAdvisor, we're happy to pass on your feedback to the appropriate team. Therefore, we've reached out to you directly to gather more details.

Kind regards,

TripAdvisor Customer Relations Team.

Rated 4 out of 5 stars

YesThis is great site for the travelers!

Yes! This is great site for the travelers!Last year I was in Europe for 2 month. I have seen the Trip reviews and rented hotels within reasonable prices.. Really works well

24 May 2019
Unprompted review
Tripadvisor Br logo

Reply from Tripadvisor Br

Hello Zuda,

Thank you for your complimentary review on TripAdvisor's Trustpilot page. We appreciate you using our services when looking to plan a trip. We always aim to provide a comprehensive travel platform for our users, so thank you for your commitment and contributions to the TripAdvisor community.

Kind regards,

TripAdvisor Customer Relations Team.

Rated 1 out of 5 stars

Would like to understand why…

Would like to understand why TripAdvisor changed my username from Turista Profissional to Turista Viaja. And don't write to me saying because I use little of TripAdvisor because it's not true. Shame on you

11 February 2019
Unprompted review
Tripadvisor Br logo

Reply from Tripadvisor Br

Hello,

Thank you for taking the time to bring your concerns to TripAdvisor's page on Trustpilot.

We are sorry to hear about the issue pertaining to your username. Rest assured one of the Customer Relations representatives for TripAdvisor will be reaching out to you privately today to collect more information regarding your Member account.

Kind regards,
TripAdvisor Customer Relations Team.

Rated 1 out of 5 stars

I used this American company because …

I used this American company because America is well-known for its Customer Care. TripAdvisor only uses FlipKey to deliver the keys and FlipKey has a lot of links online that abort any proactive communication, FlipKey only has a phone number, no email and no active communication. So that FlipKey hears no complaints... Everything is just fine for FlipKey! Watch out! Because in the real world you will face serious problems and FlipKey won't give your money back as promised.

7 July 2017
Unprompted review
Rated 5 out of 5 stars

Best site ever

Whenever I'm thinking about traveling, I always use this site to see others people opinions and then decide whether or not it's worth the visit.
Keep doing the good work!

1 December 2016
Unprompted review
Show reviews in all languages. (1,226 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look