I have to enter my credit card details three or four times
Company replied
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Easy to use and very useful
Company replied
looked like I had booked even had confirmatory Email but could not down load documents had to check account to if money had gone out it had not so had to go through all process again crap system even... See more
Company replied
I just got stuck in a trust pilot screen immediately after clearing payment. I now have no idea if everything has worked.
Company replied
3.2
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A scam. Beware
A scam. Do not use. I never received my fast track confirmation despite trip sorted taking £26 from me. To add insult to injury they then tried to take £79 from me as apparently by purchasing fast track (paid for but unusable) there is an automatic subscription to a £79 a quarter service. Hidden in the small print.
8 April 2026
Unprompted review
Reply from Trip Sorted
Hi L Rebuck,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
I bought a fast track pass and have…
I bought a fast track pass and have just been debited to £79 subscription which I did not knowingly agree to. I have reported to my bank and contacted the company to request a refund as this is not what I agreed to
14 April 2026
Unprompted review
Reply from Trip Sorted
Hi Graham Venn,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track booking with Order ID STNFASTTRACK-2846562. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
BORDERLINE FRAUD! DECEPTIVE SUBSCRIPTION TRAP AT CHECKOUT
This company is running a predatory scam. I purchased a one-time Fast Track pass for €9. During checkout, the cart ONLY showed the €9 fee. However, by clicking "Pay" and checking the mandatory T&C box, they secretly enroll you in a €79 annual subscription.
The most dishonest part? They NEVER send a confirmation email for the subscription. I only received a receipt for the €9 service. They intentionally hide the subscription details so you don't realize what happened until 3 days later, when they suddenly steal €79 from your card. By then, they claim your "free trial" (which I never asked for and never wanted) has expired.
This is a textbook "subscription trap" designed to bypass consumer awareness. When I complained, they had the audacity to offer a 20% refund as a "gesture of goodwill." I am demanding a 100% refund.
I have already initiated a dispute with my bank for fraudulent billing and I am reporting them to Action Fraud and the CMA.
TOTAL SCAM. DO NOT GIVE THEM YOUR CARD DETAILS.
13 April 2026
Unprompted review
Reply from Trip Sorted
Hi Claudia Seghini,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please get in touch with us at contact@trip-sorted.com and include the registered full name and email address associated with your account so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
No better than thieves - disgraceful behaviour
We paid for a one off fast pass service and were astonished to find these conmen had signed us up, without our knowledge, to a subscription service at £79.00
It was only thanks to the fraud team at Barclaycard that the subscription payment was flagged at suspicious - we came on holiday to relax, not waste time dealing with con artists AVOID AVOID AVOID
8 April 2026
Unprompted review
Reply from Trip Sorted
Hi Sir/Madam,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please get in touch with us at contact@trip-sorted.com and include the registered full name and email address associated with your account so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Scam! Do not use this company!
No point repeating everything many people have said about this company. I quote the email I sent to this fraudulent company.
"I am very disappointed that I did not know was subscribing to your service when I only wanted a one off purchase for myself and my wife. That will teach my to read terms and conditions for companies like yours. I do not remember where it said I had to subscribe just for one transaction. Again, my fault not reading your Tc & Cs and being conned. Furthermore, I see on your website that there are 2 scales of membership and I was automatically put on “Premium” when there is a lower tier. Lastly, since the transaction occurred on the 8th of April and I didn’t notice the payment taken until today, I find it disconcerting that there isn’t even a 1 day grace period.
The whole process has been very unpleasant and I will reflect this in a review on the relevant review websites (particularly on Trustpilot) where there a multiple experiences of reviewers reporting being charged for an unauthorised subscription, typically £79 or €79, days after making a one-time purchase for a fast-track service. Consumers state that these subscription terms are often hidden within payment terms or not clearly disclosed, leading to unexpected charges. Many banks have flagged these transactions as fraudulent, and customers have had to cancel cards or dispute payments. I will also flag this to my bank."
12 April 2026
Unprompted review
Reply from Trip Sorted
Hi Dave Derval,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
This is 100% fraud, dont purchase
This is 100% fraud. I purchased a one time airport fast track that didnt arrive and was later charged 79 euros for a subscription I never agreed to. Others report the same.
11 April 2026
Unprompted review
Reply from Trip Sorted
Hi Jose de la Riva,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track booking with reservation number BUD-DW-5490988. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Scam
Scam organisation who never sent me
Tickets and then charged my card with a £79 subscription fee without my consent. AVOID AVOID AVOID
9 April 2026
Unprompted review
Reply from Trip Sorted
Hi Pedro Hume-Rodriguez,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track with booking reference D1CYM. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Do not use this company it is a scam.
Do not use this company it is a scam.
If I could award zero stars I would.
They are fraudulently targeting travellers who are in a rush by not clearly displaying that they are a subscription service when trying to purchase individual fast passes at airports.
Do not use!
8 April 2026
Unprompted review
Reply from Trip Sorted
Hi Sue Longfellow,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Martin Swan,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
SCAM
I have now paid a total of 94 euros for 2 fast track passes I can't use because they have the wrong details and a subscription I neither asked for nor want. This is a total scam.
8 April 2026
Unprompted review
Reply from Trip Sorted
Hi Grahame Reynolds,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to clarify how our service works quickly. Your subscription begins when you click the submit button to complete your Airport Fast Track booking for your flight on May 27, 2026. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
SCAM AVOID!
SCAM AVOID!
Bought fast track for £12 each never received a QR code to which i phoned them and they said they need more details and then i will receive it. Still didnt receive it so i phoned again and was told it will be in the next hour which i knew was a lie. Never received it and requested a refund straight away. Avoid!
9 April 2026
Unprompted review
Reply from Trip Sorted
Hi Lucy Green,
Thank you so much for taking the time to share your experience and review. We’re sorry that our service did not meet your expectations and did not make a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for.
Please accept our apologies for any inconvenience you may have experienced.
Astrid
Trip Sorted
This site is a scam.
This site is a scam.
I thought I was booking Fast Track for the Airport, paid £12, never received a confirmation email, so nothing to show at the airport.
3 days later I had a charge of £79 on my credit card - when the credit card company investigated they found I was meant to have ticked a box for I know not what.
I have had to cancel my card.
This site is a Scam.
13 March 2026
Unprompted review
Reply from Trip Sorted
Hi Sue Webb,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track with booking reference 9TXCS. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Scam scam scam!!!
Scam scam scam!!!! Do not use! We paid for airport fast passes. we went to use them and was told they don’t work. I emailed them to get a refund to be told no, they wouldn’t refund even though they are selling products that don’t work and are not fit for purpose! Had to go through the bank to get a refund in the end and cancel my card. Please avoid!
5 April 2026
Unprompted review
Reply from Trip Sorted
Hi Nat,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Used for airport fast track
Used for airport fast track, Do Not Use, site is a scam, luckily my bank stopped them from taking £79, 3 days after,
6 April 2026
Unprompted review
Reply from Trip Sorted
Hi Sharon Waistnidge,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
WHATCH !!!🚫OUT not to get caught up…
WHATCH !!!🚫OUT not to get caught up with companies repeat £79 prescription, when booking a simple fast track access @the airport........WHATCH our for the very small print 🧐terms and conditions just before you book........WHATCH out as this company only give you 72hrs cooling down period, before they lock you in.🤪 And they offered to pay me back 20%refund horrible company
31 March 2026
Unprompted review
Reply from Trip Sorted
Hi Beverley,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
AVOID this service
AVOID this service, it’s an absolute SCAM
I did know about the subscription but they are preventing me from cancelling it.
They are saying my e mail address doesn’t exist in their system, preventing me from cancelling on line or over the phone.
Thankfully I still have e mails from them, however I have had to forward to them as proof. Despite the website saying they respond within 24 hours, I’ve just had an automated response saying it will take 48-72 hours which guess what….takes me beyond the cancellation period…..
8 April 2026
Unprompted review
Reply from Trip Sorted
Hi Joanne Kayes,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
As everyone else has already said…
As everyone else has already said, there is a hidden subscription service attached to this website and you will be charged additional funds. Avoid at all costs!!
5 April 2026
Unprompted review
Reply from Trip Sorted
Hi Georgie,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
This company is scamming people
This company is scamming people, my husband booked fast track at Liverpool John Lennon airport, the company took £12 for this service of which we received a receipt, 2 days later a further £79 was taken from my account, when we contacted the company they tried to say we had taken out a subscription, we did not take any subscription out, this is a total SCAM , PLEASE BE AWARE OF THIS COMPANY, Do Not Use At Any Cost
We have received the reply from trip sorted after they saw this review, wanting to look into the matter for us, yet again further lies, we have been trying to resolve this matter with them for the past 6 hours, they refuse to refund the £79, bug have offered us 20% refund? Please do not be taken in by this company contact your bank and let them get your refund, our bank are acting for his
8 April 2026
Unprompted review
Reply from Trip Sorted
Hi Mrs Wilding,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
This is a scam
This is a scam. Do not use their services. I attempted to buy a fast track service for my family on a trip abroad.
We were in a rush due to huge queues at security. I entered my details. The fast track pass was not able to be used at the airport. Furthermore the website attempted to take money off me for £79 72 hours after paying for the fast track as part of a subscription. You cannot cancel the subscription or get hold of them. Do not use this website or its products.
8 April 2026
Unprompted review
Reply from Trip Sorted
Hi MB,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Avoid at all costs
You want a one-time fast track entry, you find this website that sells and talks about one-time entries. You buy it, and there's no clear warning that it actually triggers a subscription. Conveniently, 3 days later (after the trial ends of a "subscription" you didn't know existed: no confirmation emails, no order number, no cancel instructions), they bill you £78.
Email them and they offer a partial refund or "free entry." They claim it's "CLEARLY mentioned"…yes, in tiny letters at the bottom. It's like hiding shoes in a flower shop: if I'm there for a fast track pass, I won't spot it. Deliberately misleading.
Luckily, I got a full refund via bank dispute, otherwise they offered only 20%. Avoid completely.
2 April 2026
Unprompted review
Reply from Trip Sorted
Hi Daniel,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
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