Fully taken advantage of
Fully taken advantage of! I don't even know where to start. They are dishonest with their estimates. They farm your move out to smaller unknown movers who literally held my belongings hostage unless I paid them more money. My boxes and sofa looked like they were thrown down a flight of stairs when I finally paid the extra thousand dollars to have my things delivered. The broke thinks and lost things and when I tried to communicate this to them I was ignored. DO NOT USE THIS COMPANY!!! Buyer beware. I am a single female and when the driver arrived he immediately told me it would be hundreds more for him to take my boxes to the elevator so I did it myself. I was told I would not be charged extra for wrapping my furniture and the charged me $60 for one box to use to protect a table which I supplied! The mover waved the contract literally in my face and told me, "You signed this so too bad!" I felt like I was in a nightmare. I have never been so mistreated by anyone ever. In fact I have only ever written positive reviews before this. I was so uncomfortable that I asked them to unload the few items they had placed on the truck and I would find other movers. He told me that he would only unload it if I paid him another $600. I had already paid a $900 deposit at this point and nothing had been done. He held my possessions hostage. My 24 boxes, full bed, sofa, small table and 4 chairs cost 3k to move. When they delivered my things I was to pay the balance and they tacked on another $300. When I asked them where they take my things to store the guy replied, "my house." Super creepy. I am still stunned and now I have a sofa that I can't sit on because they took the legs off and lost them and it scratches the wood floor. When I contacted customer service and told them they totally blew me off so now I have to file a claim. Moving is stressful enough and I just hope this review saves someone from having a horrific experience.