Trifibre Ltd (Find More Reviews on www.reviews.co.uk) Reviews 

30
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I chose to order poly cases thinking they are sturdy. They are just thin covers with minimal sponge support inside. Choose wisely and avoid poly cases. I cannot trust them with our TVs. It has been... See more

Company replied

Rated 1 out of 5 stars

Worst customer service & support in history. We ordered 2 flight cases from Trifibre who were informed of our deadline dates for delivery. They promised us completed cases, in the colours requ... See more

Company replied

Rated 5 out of 5 stars

On several friends recommendations went to these guys after shopping about. Great value top quality products on a good website with clear images and complete details. The live chat feature was answer... See more

Rated 5 out of 5 stars

I've recently used Trifibre on multiple occasions for the mechanics trolleys / stools that I had seen on their website, I contacted them to see if I could possibly get them any quicker if I collected... See more

Company details

  1. Manufacturer
  2. Molding Supplier
  3. Plastic Fabrication Company
  4. Woodworker

Written by the company

Established in 1981, Trifibre Ltd has developed and progressed into a highly respected, innovative casing and packaging solutions designer, manufacturer and supplier to many industry sectors.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

30 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(30)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Very nice to deal with

Very nice to deal with. Human interaction is available by phone and will definitely be dealing with Trifibre again. I got the best price I could possibly find for what I wanted. Well done you guys!

1 November 2019
Unprompted review
Rated 5 out of 5 stars

I've recently used Trifibre on multiple…

I've recently used Trifibre on multiple occasions for the mechanics trolleys / stools that I had seen on their website, I contacted them to see if I could possibly get them any quicker if I collected in-person. They were happy to sort this out for me even though they don't have a physical store, just the factory where everything is made. They have been availble for collection in around an hour every time! Thank's again for helping.

1 November 2019
Unprompted review
Rated 1 out of 5 stars

Misleading, appalling and liars!

Trifibre is a misleading, dishonest company who I would never again recommend!
After much research, I ordered a SKB travel golf case from them for a birthday gift. There was very little in terms of e-commerce update and the listing is very misleading. The sizes do not account for the curve of the case and when it arrived, it didn’t fit in a standard golf bag. This rendered the item useless.
When enquiring about the return process, I was informed that SKB returns were not able to be sent back to the UK (this is not clearly marked in the section on their Ts & Cs titles ‘Returns’). Instead it needed to be sent back to the Netherlands at my expense, despite Trifibre not listing the item honestly and also providing misleading information about the delivery details - you’d need to scroll well beyond the ‘Returns’ section in t’s and c’s, past taxes, guarantees etc to a section specifically about the SKB returns process - there’s no reference to exceptions to the returns policy in the aforementioned section.
I was then £24 out of pocket to return a useless case with little apology from Trifibre. POOR - I would give 0 stars if I could!

22 September 2019
Unprompted review
Trifibre Ltd (Find More Reviews on www.reviews.co.uk) logo

Reply from Trifibre Ltd (Find More Reviews on www.reviews.co.uk)

Hi Lauren, Thanks for your review. I'm glad we were able to resolve the issue you had and refund the money to you that you were out of pocket.
I am pleased to advise you that we have now reviewed our terms & conditions as a direct result of your feedback with regards to returns of SKB cases so that customers who wish to make a return can return them to us.
We have also given passed your feedback with regards to SKB product information to SKB.
Kind Regards

Rated 1 out of 5 stars

Extremely bad service

Extremely bad service. Waited over a week for my product which they deliver company DPD also kept messing up and there was no real help or concern from the either company. Their resolution was that I collect the case myself after taking multiple days off work. Cancelled an purchased an real peli case. Cheap for a reason

Updates: you say you tried to help. You did the bare minimum and left me stranded. I’ve stopped all my crew purchasing from you and signed up with peli

25 April 2019
Unprompted review
Trifibre Ltd (Find More Reviews on www.reviews.co.uk) logo

Reply from Trifibre Ltd (Find More Reviews on www.reviews.co.uk)

Hi Nigel
I'm sorry that you had a bad experience. DPD are usually extremely reliable and we did attempt to address the issue with them for you. Never the less we take your feedback on board and thank you for it.
Kind Regards

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