TriEagle Energy Reviews 

257
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent pricing, noting competitive rates and the absence of hidden fees, which helps them manage their budgets effectively. Many highlight the top-notch customer service, describing staff as professional, helpful, and understanding, providing prompt and efficient service. People appreciate the ease of resolving issues and the overall reliable service provided. However, some people mentioned concerns regarding subscription renewals, with rates increasing significantly for existing customers. This led to feelings of a lack of customer loyalty and reports of frustrating experiences with customer service, including long wait times and unhelpful responses when trying to address these billing discrepancies or unexpected high bills.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many expressing satisfaction with affordable and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the overall... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Subscription

Customers consistently note ambiguous experiences with subscription renewals, with some praising the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been customers of TriEagle Energy since 2013. I have always contracted on locked three year agreements. I've never been disappointed by pricing or felt I was misled by our agreements. I know I... See more

Rated 5 out of 5 stars

As far as electric bill, best decision I ever made was switching from Reliant, which I had for years, to TriEagle. Was really nervous about doing it because I'm old school and didn't know if that was... See more

Rated 5 out of 5 stars

Trying to figure out the best electricity rates and the best company to go with is confusing. I've been with Tri-eagle for about 5 years now and have been very satisfied with the rates they provide. E... See more

Rated 5 out of 5 stars

These folks truly care for their customers! I love them...the guy i was connected with even actually laughed at my attempted joke!! Very through and never condiscending, it's such a refreshing atmosp... See more


Company details

  1. Electric Utility Company
  2. Energy Supplier
  3. Green Energy Supplier

Written by the company

TriEagle Energy, a Texas-based electricity provider, offers residential and business plans with straightforward pricing, renewable energy and flexible term lengths.

Tri Us Guarantee

Try any plan for 60 days to see why customers love the simple savings they get with TriEagle.

Our Tri Us Guarantee is our commitment to making sure you feel good about the TriEagle Energy plan that you choose. If you're not completely satisfied within 60 days, we'll help you change to another plan for free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

257 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(257)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TriEagle Energy Energy is Upfront and Reasonable

We have been customers of TriEagle Energy since 2013. I have always contracted on locked three year agreements. I've never been disappointed by pricing or felt I was misled by our agreements. I know I am getting the best deal for my electric energy because I periodically check the pricing for the Houston area for average cost consumers are paying for dwellings similar to ours. TriEagle is consistently among the most reasonable.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We’ve been customers for over 10 years and have zero complaints about services provided.
Many thanks go out to all who provide such great support.
LW

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service; no power interruptions; being recognized as a valued customer, availability of multiple energy plans; detailed and transparent pricing feature of the monthly bill.

Energy rate need to be revised to remain competitive enough as many more energy companies are entering the energy market.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

These folks truly care for their…

These folks truly care for their customers! I love them...the guy i was connected with even actually laughed at my attempted joke!! Very through and never condiscending, it's such a refreshing atmosphere.

17 September 2025
Unprompted review
Rated 2 out of 5 stars

Used to be good now they are awful!

I have had Trieagle Energy for years and they were great up up until the past couple of years. Now the customer service is lousy and they will not address your concern or solve a problem unless you give them your Driver's License number or your Social Security number and I have even been told that I have to send them copies of these documents before they can help. I won't send these documents they can verify the account in other ways... and I've never given them that personal information in the past. Their rate have gone up as well. They have changed their billing address without notifying me until after 2 payments went to the wrong address. They have lost my payment twice that was paid through my bank and wanted to disconnect my service. That is the current problem and the final straw in getting rid of this company for good. DO NOT USE THEM. THEY are HORRID NOW! Most problems I have ever had with an electric company in over 50 years of using electricity.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Thank you…thank you very much. (My Elvis reference)

Elvis Costello was the chat rep that assisted me. I had made a typo on my enrollment so I contacted via chat to correct it. He was very helpful provided prompt service but let me know the process. What I needed to do on my end and what to expect there after. Very knowledgeable respectful and kind. He’s a keeper.
Thanks

5 September 2025
Unprompted review

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