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TrendSpider Reviews 

809
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting quick and effective responses. Many people found the customer service outstanding, noting the team's proactive assistance and dedication to resolving issues promptly. Reviewers appreciate the platform's rich features and the overall high quality of service provided, which significantly enhances their user experience. However, some customers also noted that the platform, while feature-rich, can be complex or not intuitive for newcomers. A few other people also felt that certain key features, such as scanners or AI alerts, did not work as expected or were not suitable for their specific advanced needs, and some found the video tutorials poorly made.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's responsiveness, helpfulness, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the platform's powerful features,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the quick... See more

Service

Customers had positive experiences with service, often describing it as awesome, very helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trendspider is a great software. Auto-drawing trendlines from their Trends feature save time and remove bias from charting. Other features like Chart patterns and Candle Patterns are also invaluable.... See more

Rated 5 out of 5 stars

Trendspider is an amazing tool for investing. I have used it for four years and can't say enough good things about it. And they are constantly adding great new features to enhance your experience. Ad... See more

Rated 5 out of 5 stars

Only a trial now, but very much liking what I see. Lots of options on TS, but I have a feeling anything can be done and scanned for. I bumped into a few difficulties trying to set up my scanner, thoug... See more

Rated 5 out of 5 stars

I’ve been using Trendspider for over 5 years now. I can’t imagine buying or selling a stock, etf or crypto without this tool. I’m a long term “buy and hold” investor with swing trades mixed in and bet... See more


Company details

  1. Software Company

About TrendSpider

Written by the company

TrendSpider is the most comprehensive technical and investment research and analysis platform on the market, combining a wide range of enterprise-class capabilities in a single, unified platform.

Customers can view real-time data, perform automated analysis, scan the market, and backtest strategies effortlessly.

The platform is designed to meet the needs of both all investors - from retail traders to hedge fund portfolio managers and full time professional traders, offering powerful tools and features that were previously inaccessible or prohibitively expensive.

With TrendSpider, users can optimize their trading strategies and make more informed investment decisions with confidence.

Contact info

4.8

Excellent

TrustScore 5 out of 5

809 reviews

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Asks customers to review

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Replied to 84% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(809)

494 reviews in the last 12 months

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Rated 5 out of 5 stars

Great tool for trading

I have been using this product regularly for 3 months and I have had an excellent experience. It really helps me to understand market movements and is an excellent tool for optimizing entry and exit strategies

30 March 2026
Rated 5 out of 5 stars

A Level of Customer Care That's Rare to Find

I wanted to take a moment to express my sincere appreciation for Justin and the incredible support he provided.

Learning a new platform can sometimes feel overwhelming, but Justin made the entire process much easier. He took the time to personally reach out, answer my questions, and guide me through TrendSpider in a way that was clear, patient, and easy to understand. At no point did I feel rushed. Instead, I felt like he genuinely cared about helping me succeed.

What stood out most was his willingness to go above and beyond. It's rare to find someone who is not only highly knowledgeable but also genuinely invested in helping others get the most value possible. Justin has a remarkable ability to explain things clearly and build confidence in people who are still learning.

Because of his guidance, I now have a much better understanding of TrendSpider and feel far more comfortable using the platform. That kind of support leaves a lasting impression and says a lot about the people behind the product.

Justin's professionalism, patience, generosity with his time, and commitment to helping others succeed made this one of the best customer experiences I've had. In a world where many people do the minimum, Justin stands out by consistently doing more than expected.

Thank you, Justin. Your help was greatly appreciated, and it made a real difference. TrendSpider is fortunate to have someone like you supporting its community.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience with TrendSpider so far. While I’m still learning how to fully leverage all of its powerful features, I’m genuinely excited about what I’ve seen and the potential it brings to my trading and investing workflow. The platform offers a unique combination of automation, market analysis, and workflow efficiency that stands out from other tools I’ve used. I also want to recognize Justin from the support team for his outstanding assistance in reactivating my account. He was responsive, professional, and made the process seamless. Great customer service and a promising platform make for an excellent first impression.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Justin is a rockstar!

I hate to admit it; however, I am frankly overwhelmed with the wealth of technology that TrendSpider offers. Since I have little time to educate myself on all its features I reached out for help. Luckly, Justin reached out and got right to work. He understood my concerns and made me happily continue for yet another year with Trendspider. PS: The Sidekick is very helpful in bridging the learning gap. Please thank Justin for me.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic tool and Service

Fantastic tool, the scanner, the research bot, access to data, ease of use - was just what I was looking for and didn't know it was there. Just finished up my first 1-1 call with James - his customer service mindset and knowledge of the capabilities and the markets was impressive - we could shift gears to different topics and how I would leverage Trendspider to get to what I need. It was clear the ability to do personal, leverage known or AI driven strategies is just the beginning for me. Great job team!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

thankU Justin

Justin was incredibly helpful and professional. He carefully reviewed my usage and offered a fantastic solution that perfectly fits my needs. Thanks to him, I can continue using the platform with 100% satisfaction. Highly recommend his excellent support!

thankU Justin

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Justin Was Awesome

Justin was awesome, nice, and extremely fast when responding to my emails even regarding me wanting to cancel my membership. One of the best customer service i've seen for any company!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

definitely recommend the one-on-one coaching

I had a lesson with Thomas today. We practiced building formulas in the AI Strategy Lab. The 1-on-1 coaching makes things easy to understand — stuff that's really hard to figure out on your own just by reading books or studying alone.

Nothing much, really. I'll just say that the AI Strategy Lab takes some time to get the hang of if you're a beginner.

It's perfect. What impressed me the most is that I can code my own custom indicators — exactly the way I want them. And Sidekick? I honestly can't imagine my trading journey without it. Right now I'm learning the AI Strategy Lab. TrendSpider has amazing features I've never seen anywhere else.

I definitely recommend the one-on-one coaching.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Special thanks to the representative…

Special thanks to the representative Justin who helped resolve my inquiry. They were professional, responsive, and incredibly helpful throughout the entire process. Their exceptional customer service made the experience quick and stress-free. Highly appreciated!

13 June 2026
Unprompted review

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