Personal customer service is top-notch and real people to speak with. My first artificial tree that I swore I would never get. Quality of tree is pretty good. Some plastic needles have extra "tags"... See more
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Review summary
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Based on these reviews
Beautiful tree,fast delivery. Holds every ornament we have. Enough room between branches for ornaments to hang not lay on branches. Extremely satisfied. Was very skeptical on getting an artificial tr... See more
Company replied
I bought my tree early, on sale, and put it up before Thanksgiving. It’s beautiful and I’m enjoying the full joy of celebrating the birthday of my Lord Jesus Christ. Many blessings to you this seas... See more
Company replied
I received this tree before Christmas knowing that I would use my old tree for this season and us my new tree from Tree Tim go December 2026. I researched many high end websites and this business had... See more
Company replied
Company details
Information provided by various external sources
Treetime is America's number one choice for the best artificial Christmas trees, wreaths and garland. Enjoy shopping the largest selection of prelit Christmas trees online with over 75 unique tree styles to choose from. Our pre-lit trees have the most realistic and natural appearance that is true to nature's creation. We design our artificial trees around quality, reliability, and lifelike evergreen foliage using Real-Needle ™ technology.
Contact info
22N102 Pepper Rd, 60010, Lake Barrington, United States
- 847-527-8880
- info@treetime.com
- www.treetime.com
4.5
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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It was easy to order a candle for a…
It was easy to order a candle for a relative, and I received it promptly.
17 February 2026
Replacement bulbs
I was able to order and receive the replacement bulbs for my tree. The arrived within a few days of ordering.
29 December 2025
Quick delivery
Quick delivery. Tree looks good and the storage case looks pretty heavy duty. Hopefully all works well when we setup for first time this coming holiday.
11 February 2026
Easy to set up
The tree was exactly as they advertised. It was easy to set up, I liked having a remote control & choosing what color I wanted to enjoy that day.
17 January 2026
spare Bulbs— little help from Company.
I have a 20 year old artificial tree and the lights are starting to burn out. The spare bulbs in the store are of a different size.
Google led me to you. I asked for assistance helping locate the correct bulbs, providing all the specifications on the tree. I expected as a Christmas Tree store you would have some information about older trees. The response I got was, paraphrasing, we don’t have that info and I should use the pictures as a guide. So that is what I did. I held up my burned out bulb to the computer screen and tried to find a match. The seems like an opportunity for the company. Become the experts on current and past trees!! It is your business.
29 January 2026
Reply from Treetime
We only provide spare bulbs for the trees we sell and manufacture, unfortunately. This is likely why you couldn't find what you're looking for. My guess is your tree was from Tree Classics, which was a store that went out of business back in 2010. I hope you have luck with your tree and repairs.
Perfect Tree
This tree, the Victorian Fir, is perfect if you like to load up with decorations. The tree is very full but with enough space in between branches for ornaments. The shape was perfect, I did not want a cone shaped one and these branches were nicely staggered, like a real tree. I’m very happy with my purchase.
28 January 2026
Hard for me to give a review when I…
Hard for me to give a review when I haven’t received the item it won’t be shipped until fall. That’s when I will give a final review.
4 January 2026
The ornament is beautiful
The ornament is beautiful and I can use this not just for Christmas but because the tree on the ornament is decorated with hearts I can put it for Valentines day too with the rest of my Valentines decorations.
22 January 2026
Went above & beyond
Went above & beyond to find a sold out product in their warehouse. Super nice people excellent communication in a timely manner to ensure a happy customer!
20 January 2026
Wanted a new realistic tree
Wanted a new tree Wanted it to look realistic. Wanted LED bulbs to avoid the burnout from incandescent.
Was happy with selection. Some of the tree have eye bulging prices. was happy that one of my favs was on sale.
Delivery speed was average.
assembly instructions were good.
one bit of advice, pay attention to the order of pieces as you pull the tree out. you need to get it back in the box later
19 January 2026
Underwhelmed
Way more artificial looking than the tree we purchased 10 years ago from Treetime.
16 January 2026
Excellent products
They are easy to work with and their products are of the highest quality.
8 July 2025
Replacement LED ColorChange lamps
It was great to be able to get the proper replacement led lamps for the tree I purchased from you few years ago. The email correspondence on how to navigate your site was very helpful.
8 January 2026
The customer service is the best
The customer service is the best. Very responsive and product knowledge is second to none.
PS the website has all the information I have needed for replacement parts and tools needed to keep the tree we purchased up to date and looking as good as the day we bought it. Thank you
12 December 2025
Cute but took a long time to get
Took a long time to get. Arrived well after Christmas. Trees are cute but the one doesn’t really look like my cat.
17 December 2025
Just What I Needed
The bulbs I ordered were just what I needed to keep my tree going another year!
9 December 2025
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