Treatsstudio Reviews 

Refused to refund my items of clothing due to being “worn” even though safety tags all still on and no signs of wear to be seen-they sent me item back to me before I even had chance to dispute it with them. Looking at previous reviews this seems to be a regular occurrence.
Meg in customer service extremely unhelpful and seems to have no customer service skills. Quality is poor for the price.

Wish I could give 0 stars!!

I have never experienced such shocking customer service from a company. Treats refused to refund me for an item they claimed was faulty, despite the item being in immaculate condition when it was returned. The evidence they provided did not include my order number or any information proving that the item shown was even the item I had returned. When I challenged this and requested further evidence, they admitted they had none.

Despite having no proof to substantiate their claims, Grace and Megan (customer service) were incredibly rude, dismissive and accused me of wearing the item socially, even though the security tags were still attached. To be accused of something so serious without any evidence is completely unacceptable.

I opened a dispute with Klarna, who sided with me based on all the evidence I provided, treats also didn’t bother to contact Klarna back which says a lot!

The lack of professionalism and basic customer respect is shocking. They will accuse you of returning faulty items, yet fail to provide any credible evidence that the item is even theirs. When challenged, they admit they have no further proof, refuse to issue a refund, send the item back to you and then ignore you.

Avoid !!!

Just as another note- the quality of the clothing is also rubbish, sizing is wild and just isn’t worth your money, don’t waste your time !

For treats - please don’t bother responding to this review with a patronising response either :)

Treats customer service team are always so quick to respond and extremely helpful. Absolutely love their products and how difficult their clothing is. Thank u♥️

Honestly never complain but after the amount spent on these items, I expected them to be good quality. After being worn once my tracksuit had already started bobbling, I would expect this from a cheap shop but not somewhere deemed to be good quality. So many other brands you’re better off spending your money, such a shame.

Treats products are always the best quality. After having a slight issue the customer service team added efficiently and were very helpful. Will continue to shop here due to this plus how great the products are. Thank you Meg from the support team who dealt with the issue accordingly, kindly and appropriately. Wonderful service!

Great product, service and packaging. Meg in Customer Service was amazing

Meg from customer service was very helpful!! Love all my Treats sets and so excited for my next order to arrive :)

I was kindly gifted a treat studios terry towel tracksuit for my birthday from family. I am obsessed - i have now signed up to the restock notifications in every colour - please come back in stock soon!

the quality is gorgeous - I am a size 8 and wear an XS - the fit is amazing.

I have now purchased a gift voucher for a friend so that she can buy a set when they're back in stock.

The customer service team were so helpful and made sure my issue got sorted straight away.

Had an issue with an order that needed returning (Wrong Size, otherwise product was great) Customer Service team, Meg, was great and quickly handled the situation and processed my refund. Great communication from the staff and quick response.

Just love Treats Studio. I have bought multiple sets they wear and wash up very well. Customer service very responsive, thank you Meg, I will keep a look out for any stock returns on the out of stock item ❤️🙏🏾💫

Super fast delivery too!

Placed an order and received one of the items in the wrong size, emailed the team and Meg got back to me super quick and arranged a free returns label for me to exchange.
Communication was great throughout and their clothes are lovely quality, will definitely shop there again!

If I could give Treats zero stars I would, I placed and order for a pyjama set and received the total wrong size in the top and bottoms. I emailed them with the proof and asking for a prompt replacement to be sent out because it’s a birthday gift and I still haven’t heard back from them almost a week ago. £75 down the drain for polyester pyjamas made in china. Do not purchase from this company!!

Incredible service. There was a delay in one of my orders due to Treats not being completely happy with one of their products. They contacted me straight away to offer another product rather than wait for the correct item to arrive later than I had expected. I explained that was fine, it arrived 24 hours later beautifully packed. Not only do they have high quality, amazing products they seem to have the same with their team. Gracie was so professional and quick to contact me. Treats you’ve nailed it in all aspects, congratulations. ☺️

Another great experience with Treats Studios. Meg was so quick to get back to me and really went above and beyond when I asked if my order could be sent out sooner as I was going on holiday. She sorted it without any fuss and made sure it will arrive in time.

I’m already a returning customer and this is exactly why I’ll continue to order. Great products and genuinely lovely customer service💕💕

I had a query with an order and needed to amend an order, Gracie from customer service team dealt with my query quickly & professionally! Thanks so much you’re the best!

Meg was incredible in helping me with a return. Her responses were quick & everything was sorted easily

Ordered a £130 tracksuit, I am 26 weeks pregnant and tried on the joggers but they didn’t fit around my bump so I returned the item within a couple of hours of the item being delivered.

Over a week later my return has been declined due to marks on the collar of the jumper… which one I don’t wear makeup and two I didn’t even try on so I am utterly shocked by this and completely disappointed as it is a lot of money to have spent on a tracksuit and I just wanted to use the refund to buy something that actually fits me!!

Upon further research I have found other people seem to have the same problem with ‘makeup marks’ being on their returns so they have not been accepted either. This needs to be sorted out as it is completely unacceptable to have this happen to multiple customers.

Since my item has been returned to me I have checked the garment over myself and can’t locate any stains but now the item has holes in so I am extremely confused and this has caused me severe distress as a heavily pregnant woman, this whole process has made me so stressed and I just don’t understand how customers can be treated like this.

I contacted Treats with an issue regarding my order, I accidentally ordered an item twice, I was contacted back within 24 hours by Meg and my refund was issued immediately. Amazing customer service!!! Thank you Meg x