Travis Perkins Reviews 

Travis Perkins Kendal did me a great price on my wood burning stove, and arranged a HETAS registered contractor to do the work. Very helpful!

Great experience, easy to order, delivered on time with no problems, good communication and response, quality items, highly recommended

Fantastic to hear of your generosity in helping the Leeds pensioner who was a victim to a rogue trader
Well done

Rob Cole was very helpful. Would recommend anyone to talk to him

Ian (Derby North Branch) was great. Brought the delivery in to the house which I would have struggled to do and was nice and friendly.

Last summer we had A new terrace and visited all the local DIY/builders merchants to source the materials…… we finally arrived at Travis Perkins in Lichfield and experienced a much superior level of service.

Connor was extremely helpful both on the phone and in person and the delivery times were all a lot quicker.

Over the last few weeks we’ve ordered further materials seamlessly online and had them delivered from Lichfield or Tamworth by 2 extremely helpful and efficient drivers: Dan and Jon

We were given a timeslot at the beginning of the day and the opportunity to track the delivery.

Absolutely brilliant service

Mr Almond in the Shaftsbury branch handled my request with speed, skill and care. Above and beyond any service I have received in any branch or builders merchants for the last couple of years!
This meant my stress was taken out of one of the aspects of my renovation- my parquet flooring sanding and finishing.

Hold onto deposits for days after returning equipment on hire, this in not on

Had my delivery this morning from Matt at elland rd leeds great service went the extra mile to my items where I wanted them thanks again

"Fantastic service! Amy and the Team were professional, patient, and went out of their way to be accommodating. If I could give more stars I would. Highly recommended!"
Will be returning again

I visited the Sunbury-On-Thames Branch, I was unsure what I required for the Job I needed to carry out.
As soon as we walked in to the yard we were greeted by Stuart who immediately asked us if he could help us. He was so knowledgeable and was amazing help. He told us exactly what materials we needed in what size, and even went in to reception and reeled off the list to them so we didn't have to write anything down or remember anything. He made it look so easy. The job I needed to do is now finished and all of the material purchased was spot on. We even went back for some more materials for another job and headed straight for Stuart again. I can highly recommend them for any timber needs - if your unsure speak to Stuart he will sort you out.

Tried to hire a wood chipper. No response despite several online orders. Tried ringing multiple times and no one ever picks up the phone. Complete waste of time.

Placed an order by phone on 27Jan26 and all went well, very helpful person at the Exeter Store. I didn't get an order confirmation by email but was not overly concerned.
Order delivered when planned on 13Feb26. All good but did not get an invoice.
18Feb26 I had still not received an invoice so followed up with the Exeter Store. The person answering the phone could not deal with this and had to pass my request to someone else. I received an email with a screen shot of my order/'invoice' from there system. I said this was not sufficient and urgently needed a formal invoice. I was told they had to put that request to head office and it 'usually takes a few days'. I rang head office direct to see if I could get things speeded up as I now needed the invoice urgently. Quite unhelpful... I was told they would request that this was urgent and hopefully that would help speed it up. Clearly not as we are now on the 27Feb26 and I still have no invoice.
Travis Perkins, it is not Rocket Science giving a customer an invoice and is pretty much standard practice with any other business I have dealt with. I cannot remember ever having to wait this long to get an invoice when I have requested one.
Travis Perkins, GET THIS SORTED as I needed it urgently about 10 days ago!

Collection of hired goods arranged for Thursday, I called them around 3pm to find out what time they were coming, they said "we're coming tomorrow now".
I've finished the project, have nobody left here and nowhere safe to leave the equipment.
All they said was "it's the customers responsibility". Customer service is a joke.
Worst company and customer service I've experienced

Mel B and Mark at the Travis Perkins branch in St Philip, Bristol, consistently go above and beyond. Every visit has been a positive experience, thanks to their outstanding service.

Mel B** is always smiling, vibrant, and ready to help with any question. Her warmth and expertise make shopping a pleasure.
Mark** is incredibly helpful and often goes the extra mile to secure discounts, making customers feel valued.

We at AK Drywall Finishing Ltd look forward to continued collaborations with Travis Perkins. It’s not just about price; it’s about the value and the experience.

The team at the St Philip’s branch truly embodies Travis Perkins’ ethos. They listen, assist, and deliver what matters most to the customer.

In short, they consistently deliver exceptional service and strong customer focus.

Akram
Ak Drywall Finishing Ltd

Good experience with the Tewkesbury depot, initially order via web but realised I'd got my quantities wrong so phoned the depot direct to add some more to the order which they happily and helpfully did.

Jeremy delivered today, extremely helpful, dropping the pallet as close to the house as possible.

A couple of the plaster board sheets were damaged but they'd spotted that in the depot and added a couple extra to the delivery order at no cost to make sure I had enough.

Jeremy the delivery driver was great, arrived on time, very polite, helped me with the delivery into my garage. As well as this all the staff at the Tewkesbury branch are super helpful and a pleasure to deal with.

I just want to say a huge thank you to the incredible yard staff at Travis Perkins in Didcot. Going completely above and beyond to help me a few weeks ago.

Nothing was too much trouble.

Customer service like that is rare these days. The team in the yard are a real credit to the branch and to Travis Perkins as a whole.

Travis Perkins in Tewkesbury/Mitton Gloucestershire is a well run business. We have used them twice now for delivery services and have found them to be very reliable and professional. Great community business.

Big shout out to Joe and the excellent team at Bromyard. Joe personally handles my account and although only a young gen-z, is an absolute asset to the branch, always super helpful and has learnt the importance of good communication with his customers, frequently ringing to make sure Im happy with my orders and deliveries. He goes above and beyond to find solutions for my renovation.