An unexpectedly good choice! Very easy choice - visible variety of hotels, as well as relatively easy payment. Three generations at the seaside - grandmother, son and grandson on the Black Sea coa... See more
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Review summary
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I booked a stay with TR today after being let down by both EDreams (worst customer care ever) and Lastminute both of whom failed to confirm a booking the former having taken a month and my money befor... See more
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I recently visited Da Nang in Vietnam and used Travel Republic as I have done for the past 3 years. The Mercury Grand Hotel is a lovely place to base your holiday. Spotlessly clean , incredibly hel... See more
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Looking to book a hotel in Malta and TR came up with a huge, varied selection to choose from. Chose my Hotel and booked it, then searched other sites to compare and TR came on top for choice and pri... See more
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Company details
Written by the company
As one of the UK's first online holiday companies, we’ve been giving holiday power to the people for over 20 years. We believe that everyone has the right to a proper holiday, no matter what. But these days, there’s a lot of obstacles getting in the way of that freedom, like bossy bosses and soaring flight prices. That’s why our super low prices and variety of choice makes it easier for people to explore every corner of the world, from here to Timbuktu. We’ve got city breaks to Paris, winter sun holidays in the Maldives, budget trips to Spain, idyllic island getaways in Greece, all-out luxury trips in Dubai, and everything in between. With a selection of over 300,000 hotels and 200 airlines, every one of our customers is free to conquer the world one holiday at a time. Once our customers book with Travel Republic, every one gets exclusive access to ticketed attractions around the world. Making sure you’re free to experience everything from the iconic theme parks of Orlando, to the desert safaris in Marrakech. So seize the super holidays at super low prices.
Contact info
London, United Kingdom
- 0208 974 7200
- www.travelrepublic.co.uk
4.6
Excellent
84K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 48 hours
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Only giving 1 star because zero isn’t…
Only giving 1 star because zero isn’t an option.
I am due to travel to Dubai on 6 April 2026. Following the FCDO advice warning against travel and advising people already there to shelter in place, I contacted Travel Republic to cancel my booking and request a refund.
Other travellers in exactly the same situation have already been refunded. Friends travelling the same week with TUI have received full refunds, and another traveller going in May who booked directly through Emirates has also been refunded in full.
Travel Republic, however, are refusing to assist and continue to refer me to Emirates. Emirates then state that because the booking was made through a travel agent, the matter must be handled by the travel agent. This leaves customers trapped in the middle with neither party taking responsibility.
The response I received from Travel Republic is even more concerning. They claim they are “unable to assist” because the booking was made with “previous owners” and that I should contact them instead. This is completely unacceptable. I booked through Travel Republic, paid Travel Republic, and they advertise themselves as an ATOL registered UK travel company.
A change in company ownership is not the customer’s problem and does not remove responsibility for bookings made through their platform. Passing customers between companies during a serious travel disruption shows a complete disregard for customer service and UK consumer protection expectations.
If this situation is not resolved, I will be escalating the matter further through the appropriate channels, including ATOL, the Civil Aviation Authority, and my payment provider.
At this point I simply expect Travel Republic to take responsibility for bookings made through their platform and provide the refund that other travellers in the same circumstances have already received.
Based on this experience, I will not be using Travel Republic again and would strongly advise others to think carefully before booking through them.
10 March 2026
Unprompted review
Reply from Travel Republic
Hello Mrs Menzies,
First of all, please accept our sincere apologies for the situation you are experiencing.
To clarify the reference to “previous owners”: reservations made before the ownership change are still managed by the original Travel Republic team. This means that bookings created during that period, including yours, continue to be handled by that team.
Due to the ongoing conflict in the Middle East, they are currently dealing with a very high volume of requests, which is affecting response times. However, they are working hard to assist all customers as quickly as possible.
Kind regards,
The Travel Republic Team
Absolutely abysmal customer service
Absolutely abysmal customer service - looking at the reviews all they can say is you booked through previous owners!
Not helpful to anyone at all, due to travel to Dubai in 4 days and been contacting over Facebook, phone and email with no reply, our flights have been cancelled and refunded, FCDO advises against travel and under Consumer Rights Act 2015, my legal contract is with the business i paid for the goods or service, not the manufacturer or another party involved.
That means:
• If something goes wrong, the seller you paid must resolve it.
• They cannot force you to deal directly with the manufacturer or supplier.
• Your rights (repair, replacement, refund, or service correction) must be handled by the trader who took your payment.
Completely poor and please please consider this when booking with travel republic
12 March 2026
Unprompted review
Reply from Travel Republic
Hello Lucy,
First and foremost, we apologise for everything you’ve been through regarding your trip and the current situation in the Middle East.
To clarify further: when we mention the “previous owners”, it means that reservations made before the change are still handled by the original team at Travel Republic.
Therefore, we need to refer the matter to them. That team is currently dealing with a high volume of calls and emails and is doing its best to assist every customer as quickly as possible.
Once again, we are very sorry for this situation and we hope you receive good news soon.
Kind regards,
The Travel Republic Team
Avoid using travel republic
Avoid using travel republic
We have been stuck in Maldives for 4 days, no correspondence/contact from travel republic. Repeatedly phone calls to supplied emergency numbers with no answer.
Had to organise my owe additional stay and return flights home
Oh and today 4 days late I get a email
What a joke this outfit are
9 March 2026
Reply from Travel Republic
Hello Darren,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://ukbookings.travelrepublic.com/support/uae-travel-disruption?_gl=1*ueewxn*_up*MQ..*_ga*MTMyMjU5NjQyNS4xNzcyNTQ3NDg2*_ga_5R6ET8BZR8*czE3NzI1NDc0ODUkbzEkZzAkdDE3NzI1NDc0ODUkajYwJGwwJGgw
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Travel Republic Team
Good prices but let down by the payment…
Good prices but let down by the payment / confirmation process. Paid a deposit using AMEX and when it came to paying the balance the online form won't let you use AMEX (even though it says it is accepted) because it only allows three digits for the credit card confirmation code and AMEX uses four. Tried calling customer service and was on hold for 45' before I gave up. Had to use another (not preferred) VISA credit card to make final payment. In 2026, it shouldn't be this hard.
9 March 2026
Unprompted review
Reply from Travel Republic
Hi Paul,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found our prices competitive, but we’re sorry to read about the difficulties you experienced during the payment process and when trying to contact our customer service team. This is certainly not the experience we aim to provide.
We appreciate you bringing this to our attention and hope we can provide you with a smoother experience in the future.
Best regards,
The Travel Republic Team
Only giving 1 star as zero stars is not…
Only giving 1 star as zero stars is not an option. Due to travel on 6th April 2026 to Dubai. Given the FCDO advice not to travel and shelter in place if you are there, I was looking to cancel and get a refund. Friends travelling with TUI same week have been given refund and another travelling in May, who booked thru emirates has also been given full refund. Travel Republic are refusing to issue refund with cancellation and keep referring to Emirates, although Emirates refer you to travel agent package was booked thru. A shocking display of poor customer service against consumer rights for an ATOL registered company!. Will not be using Tavel Republic again!
9 March 2026
Unprompted review
Reply from Travel Republic
Hello Scott,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://ukbookings.travelrepublic.com/support/uae-travel-disruption?_gl=1*ueewxn*_up*MQ..*_ga*MTMyMjU5NjQyNS4xNzcyNTQ3NDg2*_ga_5R6ET8BZR8*czE3NzI1NDc0ODUkbzEkZzAkdDE3NzI1NDc0ODUkajYwJGwwJGgw
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Travel Republic Team
Good service
Good service, price and travel options choices. I’m travelling with Travel Republic couple years and always come back happy.
8 March 2026
Unprompted review
Reply from Travel Republic
Hi Dariusz,
Thank you for your wonderful feedback!
We’re delighted to hear that you’ve been happy with our service, prices, and travel options over the years.
It’s always a pleasure to have you travel with Travel Republic, and we look forward to welcoming you back again soon!
Best regards,
The Travel Republic Team
Reliable Company.
We have used travel republic for the last few years. We find them a very reliable company, whose prices are very competitive. I would definitely recommend.
20 October 2025
Unprompted review
Reply from Travel Republic
Hi,
Thank you for your kind words and recommendation!
We’re delighted to hear that you find Travel Republic reliable and appreciate our competitive prices.
We look forward to helping you with many more trips in the future!
Best regards,
The Travel Republic Team
Brilliant company to do business with
Brilliant company to do business with
5 March 2026
Unprompted review
Reply from Travel Republic
Hello, thank you very much for your words!
We are glad to know that everything was perfect in your purchase process.
Wishing you safe and happy travels.
The Travel Republic Team
Reply from Travel Republic
Hello Linda,
Thank you very much for your kind words.
We hope we can continue to help you in the future.
Wishing you safe and happy travels.
Kind regards,
The Travel Republic Team
Reply from Travel Republic
Hello James,
Thank you very much!
We truly appreciate your kind words and are delighted to hear that you had a great experience with us.
We look forward to assisting you again in the future.
Kind regards,
The Travel Republic Team
Low prices
Low prices, easy site to navigate.
Quick and clear email communication and a voucher to download for proof of accommodation purchase.
3 March 2026
Unprompted review
Reply from Travel Republic
Hello Hazel,
Thank you very much for your kind words!
We’re delighted to hear that you had a great experience on our website.
If you need any further assistance, please don’t hesitate to get in touch with us!
Kind regards,
The Travel Republic Team
Old travel republic amazing new still…
Old travel republic amazing new still need to improve what iv seen and dealt with so far
4 December 2025
Reply from Travel Republic
Hello Richard,
Thank you very much for your feedback.
As you may be aware, Travel Republic is currently going through a transitional period. However, our team is working around the clock to create and deliver the best possible online experience, as well as to bring the best offers to our customers.
We hope to continue assisting you with your future trips.
Kind regards,
The Travel Republic Team
I’ve used them many times
I’ve used them many times, Great prices and a great service, I had a problem once and there customer service was excellent, I would recommend 100%
3 March 2026
Unprompted review
Reply from Travel Republic
Hi Steven,
Thank you so much for your fantastic 5-star review!
We’re truly grateful for your continued trust in us and delighted to hear that you’ve had great experiences with our prices and service. It’s especially wonderful to know that when you needed assistance, our customer service team was able to support you effectively.
Your 100% recommendation means a great deal to us.
We look forward to helping you again with your future bookings!
Kind regards,
The Travel Republic Team
Reply from Travel Republic
Hello Hossam, thank you very much for your kind words!
We hope we can continue to assist you in the future.
Wishing you safe and pleasant travels!
Kind regards,
The Travel Republic Team
The website changes have made it…
The website changes have made it impossible to book anything through them. Its confusing and NOT user friendly. I am in Cyprus (euro) and they quote me in TRY, why? Also, where are the holiday extras.
23 February 2026
Unprompted review
Reply from Travel Republic
Hello Nick,
First of all, we would like to apologise for any frustration you may have experienced whilst searching for travel options on our website.
As you may be aware, Travel Republic is currently going through a transitional period, with certain features on our site being adjusted or updated. This is something our team is working hard on, and we truly appreciate any feedback as it helps us to provide the best possible service and value to our customers.
If you have any further comments or suggestions, we will be sure to pass them on to the relevant colleagues.
Kind regards,
The Travel Republic Team
What a downgrade.
What has happened to the website? This site used to be so simple and easy to compare options, but now it is virtually unusable unless you know exactly the date you want to travel and where. Even then, I would argue it is a chore.
A simple option to make sure that you depart and return to the same airport is no longer available. You can't compare different dates and view prices like you used to be able to. You can't have any flexibility with dates. You can't search for a simple request like a 7 night holiday in a certain month. Are you expecting customers to select EVERY variation of 7 nights in a month and work through your painful 'select a flight' > 'select a hotel' process to compare prices? Absurd.
This is quite simply one of the worst website upgrades I've ever seen. Usability has gone from best in class to bottom of the pack. I can't see how anyone could find these changes helpful in any stage of the process of researching or booking a holiday.
26 February 2026
Unprompted review
Reply from Travel Republic
Hi Joe,
Thank you for taking the time to share your feedback.
We are genuinely sorry to read how frustrated you feel about the recent changes to our website. We understand how important it is to be able to search flexibly, compare dates easily, and view clear pricing options when planning a holiday. Your comments about usability and the booking process are noted and taken very seriously.
We fully recognise that changes can sometimes make things feel less intuitive, particularly for customers who were familiar with the previous layout.
We will be sharing your detailed feedback with our web development team for review. Insights like yours are invaluable in helping us improve.
Thank you again for your honest feedback.
Kind regards,
The Travel Republic Team
03:30 AM wake-up calls and 5.5hr delays – No resolution (Ref: BND 22482991)
I am a returning customer to The Residence Maldives (Dhigurah), but my recent stay (2nd–10th Feb) was marred by significant service failures that Travel Republic has yet to resolve.
Despite paying for a "seamless" luxury transfer, we were left for 5.5 hours in Malé, losing a full day of the resort stay we paid for. Worse, the resort’s front office repeatedly called our villa by mistake, including a highly intrusive wake-up call at 03:30 AM on our final night.
Duty Manager Aranchu acknowledged the errors and the switchboard logs on-site, yet Travel Republic is now hiding behind a "28-day investigation" stall tactic. I have provided the names, dates, and email evidence. As a loyal customer, I expect a pro-rata refund for the lost day and the breach of "quiet enjoyment," not scripted delays.
Booking Ref: BND 22482991 — I am awaiting a human response and a confirmed refund
12 February 2026
Unprompted review
Reply from Travel Republic
Hello Joe,
First and foremost, please accept our apologies for the issues outlined in your review.
Unfortunately, the process of logging and investigating complaints can take some time, as we need to verify all the details with the hotel and its supplier, as well as with the company responsible for the shuttle service.
We will provide you with an update as soon as possible, so please keep an eye on your email inbox. Should you require any further assistance, please get in touch using the following link - https://bookings.travelrepublic.com/ - or call us on 0208 974 7200.
Kind regards,
The Travel Republic Team
Terrible Website, Poor Choice, Confusing
I have booked with Travel Republic for about 10 years, but now the website is very difficult to use and also very confusing. Even after I set all my preferences to search for a trip, I am offered trips I have not shown any interest in and the system even changes my departing airport without advising me. The pricing structure is really difficult to understand. The information and illustrations are also very poor. I am so disappointed with this platform now. It’s such a shame that what was a good website to book trips is now a complete waste of time.
26 February 2026
Unprompted review
Reply from Travel Republic
Hi Jason,
Thank you for taking the time to share your thoughts with us.
We’re genuinely sorry to learn that the recent changes to our website have not met your expectations, particularly as a valued customer who has travelled with us for many years. Your loyalty means a great deal to us.
Please be assured that your feedback will be shared with our development team as we continue to enhance and fine-tune the platform.
While we’re disappointed that you decided to book elsewhere this time, we sincerely hope to have the chance to assist you again in the future.
Kind regards,
The Travel Republic Team
STRAIGHT FORWARD EASY TO USE WEBSITE.
18 February 2026
Unprompted review
Reply from Travel Republic
Hi Mr. Gareth,
Thank you for your great feedback!
We’re so pleased to hear that you found our website straightforward and easy to use. That’s exactly what we aim for.
We look forward to helping you plan your next trip soon!
Kind regards,
The Travel Republic Team
I have used Travel Repoblic for the…
I have used Travel Repoblic for the last few years and alwys were happey with them.
the price is really one of the best
and good customer service
and free concellation for up to close to travel date .
thanks
5 March 2025
Unprompted review
Reply from Travel Republic
Hi Kabir,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve been travelling with us for the past few years and that you’ve been happy with both our prices and customer service.
We truly appreciate your continued support and look forward to helping you plan many more trips in the future!
Kind regards,
The Travel Republic Team
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