Travel Insured International Reviews 

2,202
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 803 reviews, reviewers had a great experience with this company. Customers frequently praise the supportive staff for being very helpful, professional, and quick to answer any questions before departures. Many people feel much more relaxed and completely confident knowing their vacation plans are covered by reliable protection. Travelers often mention that everything goes smoothly and appreciate the peace of mind during their journeys. Some reviewers were not happy with the claim process, noting that processing times can sometimes take several months or even lead to unexpected coverage denials. A few other people also felt that communication regarding unresolved situations or missing documentation needs significant improvement to satisfy consumers completely.

What people talk about most

Claim

Reviewers highlight ambiguous aspects of claim experiences, showing a high level of disagreement among... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a mix of strong praise and severe... See more

Holidays

Reviewers share mixed feedback about holidays and travel insurance experiences. While many consumers report... See more

Customer service

People report ambiguous experiences with customer_service. Some reviewers highlight that representatives are... See more

Staff

Customers had positive experiences with staff, highlighting that team members are knowledgeable, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance Company
  4. Travel Agency

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,202)

781 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting on my claim to be…

Still waiting on my claim to be processed. It's taken from january 28th of this year up until last week which is the week of June 20th to get the final documents for my claim. When you ask staff questions, they're very blunt, they are very short... they seem to never answer questions and always walk around the question when asking about the time frame. And I was told now that they got ever they can finalize the claim but it goes in the order my documents were received. Which all of our documents turned in Quite a while back.They were waiting on the a booking company to forward them the information they Needed.. definitely would not recommend this company at this point in time unless they can get things handled pretty quickly. We will not be using them regardless of their rating on our next cruise.This spring

24 June 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

Dear Joseph Garza,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide clear, timely communication throughout the claims process, and we apologize if we did not meet those expectations. If you have questions about your claim, please call 1-800-243-3174 and ask to speak directly with your claim analyst. Thank you for choosing Travel Insured International.

-Catherine

Rated 2 out of 5 stars

Although our claim was denied my issue is with lack of information on policy purchases

Our insurance claim was denied and I understand some of the complicated policy terms and limits. However, I question the company’s policy on purchasing the policy. We booked our trip almost a year in advance when we realized we were not already insured, we purchased a policy with only a little over a month of being insured. The agent selling the policy quickly took our $1300 We did not realize that all that happened medically for the previous 11 months would be considered pre existing. So the money was totally wasted and the company representative should have told us that. What is your policy with selling the insurance for such a short time and charging full price and no warning of what would be covered ? Thank you and looking forward to your reply

9 June 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 5 out of 5 stars

Great price

Great price for what is covered

28 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 3 out of 5 stars

It was ok

It was ok. It was involvwd

13 June 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Worth it

I didn’t have to use it this time but I have in the past and this is great to have!

11 August 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for your continued trust in traveling insured with us! Here's to protecting life's precious moments together.

Rated 1 out of 5 stars

TOO EXPENSE!!!!!!

11 June 2026
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine"

Rated 5 out of 5 stars

Thank you for the peace of mind in…

Thank you for the peace of mind in traveling.

6 June 2026
Travel Insured International logo

Reply from Travel Insured International

Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind.Here is to more worry-free moments.

Rated 5 out of 5 stars

No claims

Agent was great, no claims needed.

3 June 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

Disappointed

I was misled by your employee, Marimar Lacandola. And because I trusted for her to guide me correctly, I ended up OVER spending more than one thousand dollars. I tried to call and get a different travel advisor but I was unable to. I was told to call the number if I needed something, but email is always more convenient for me. I told Marimar that I wanted to work with someone else, and she wouldn't assist me in that either. So, overall, it was a disappointing experience.

28 February 2026
Travel Insured International logo

Reply from Travel Insured International

Dear Christina,

Although we are not affiliated with Marimar Lacandola, we regret your disappointing experience. Thank you for choosing Travel Insured International and USAA to insure your trip and to provide peace of mind!

-Catherine

Rated 5 out of 5 stars

Necessary but pricey…

Necessary to have the travel insurance for Africa but to us it’s on the expensive side.

24 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 4 out of 5 stars

Because of a prior incident when we had…

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

21 January 2026
Travel Insured International logo

Reply from Travel Insured International

We are so sorry to hear you were unable to take your trip as planned. It is incredibly smart to have that safety net in place for the unexpected. While it is always the goal to have smooth, claim-free travels, having that peace of mind makes every vacation much more relaxing. We are happy to hear we have been a reliable choice for you, and here’s to hoping you never have to test out the claims process!

Rated 1 out of 5 stars

This company is a fraud.

I had a trip to Europe planned that needed to be cancelled due to a family medical issue. I had the entire total for the trip covered with Travel Insured International. I submitted my claim with EVERY possible receipt and copy of the terms and conditions possible. I absolutely did my due dilligence. I submitted the claim on February 10, 2026 and received 87% of my submitted claim on April 16, 2026. The game they play is taking months of rht claim to be processed and continually asking for additional supporting documents, even though everything has already been submitted. They wear you down so you will just give up. They still owe me over $1000 and their tactic has worked. I am exhausted from searching for additional supporting documents, sending them in and them getting lost in the abyss. I will not use this company again, nor will I recommend them.

10 February 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine"

Rated 5 out of 5 stars

Great coverage

Great coverage; fortunately no claim was needed.

13 January 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 5 out of 5 stars

Have not yet traveled to be able to…

Have not yet traveled to be able to review how well it works if necessary, but getting the policy has been a breeze

3 June 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments. We hope you have a FANTASTIC trip!!

Rated 5 out of 5 stars

Haven’t traveled yet on my trip but…

Haven’t traveled yet on my trip but booking the plan was smooth and easy.

2 June 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

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