Travel Insured International Reviews 

2,200
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 803 reviews, reviewers had a great experience with this company. Customers frequently praise the supportive staff for being very helpful, professional, and quick to answer any questions before departures. Many people feel much more relaxed and completely confident knowing their vacation plans are covered by reliable protection. Travelers often mention that everything goes smoothly and appreciate the peace of mind during their journeys. Some reviewers were not happy with the claim process, noting that processing times can sometimes take several months or even lead to unexpected coverage denials. A few other people also felt that communication regarding unresolved situations or missing documentation needs significant improvement to satisfy consumers completely.

What people talk about most

Claim

Reviewers highlight ambiguous aspects of claim experiences, showing a high level of disagreement among... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a mix of strong praise and severe... See more

Holidays

Reviewers share mixed feedback about holidays and travel insurance experiences. While many consumers report... See more

Customer service

People report ambiguous experiences with customer_service. Some reviewers highlight that representatives are... See more

Staff

Customers had positive experiences with staff, highlighting that team members are knowledgeable, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance Company
  4. Travel Agency

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,200)

779 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had to call about a question…

I had to call about a question regarding last luggage and the representative was very nice and patient

15 August 2025
Travel Insured International logo

Reply from Travel Insured International

hank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 1 out of 5 stars

Had to cancel

Had to cancel
Was told by travel agency that I don’t get refund if insurance

Don’t have any hard copy of travel policy in my possession
What would happen should the travel agency I booked with go out of business??
Where is the policy

Would appreciate any help you could give me
Thank you

Barbara Newman-simkins

12 June 2026
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Reply from Travel Insured International

In order to better serve you please give our customer care team a call at your earliest convenience. 1-800-243-3174.

Rated 5 out of 5 stars

Easy. Secure.

Easy to set up and alter plan when necessary. Customer service was prompt and helpful. In these difficult times to travel, it helped to know we could count on Travelinsured.

21 January 2026
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Reply from Travel Insured International

Thank you so much for the wonderful review! We know how stressful travel can be right now, so our goal is to provide a seamless experience from start to finish. We are thrilled our team could give you the peace of mind you deserve. Safe travels.

Rated 5 out of 5 stars

Easy to read and understand.

Easy to read and understand.

26 June 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

It was easy

It was easy, helpful and pleasant thank you!

3 July 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

It was easy to keep adding to it

It was easy to keep adding to it. Thankfully we did not need it.

20 July 2025
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Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 5 out of 5 stars

Everything is spelled out for coverage

Everything is spelled out for coverage. Done in a timely manner. Friendly reminders.

26 June 2026
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 5 out of 5 stars

Clear policy statements and easy to…

Clear policy statements and easy to read & understand. Timing was good.

9 September 2025
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Easy to process and it gave us peace of…

Easy to process and it gave us peace of mind for our trip.

17 October 2025
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Reply from Travel Insured International

Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. Here's to protecting life's precious moments together.

Rated 5 out of 5 stars

Speaking with Julie Boyle was a…

Speaking with Julie Boyle was a pleasure. She was so helpful
In guiding me through buying medical insurance on my upcoming trips.

29 June 2026
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 1 out of 5 stars

My trip was cancelled as a result of…

My trip was cancelled as a result of hurricane damage to the island. And the insurance did not cover the cost. Not sure what the point of having the travel insurance was.

15 August 2025
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Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 4 out of 5 stars

Was nice knowing that if any health…

Was nice knowing that if any health issues or other problems came along I would be able to get a little bit back from having insurance.

15 January 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 4 out of 5 stars

Insurance review

Provided peace of mind incase the trip got cancelled.

11 February 2026
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Reply from Travel Insured International

That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

Poor customer se4vice

I am getting the run around from this company on my claim from a January 3rd, 2026 cruise which we missed because we could not get to San Juan the day before due to US Military operations grounding all flights the day before the crew. I keep providing information, and they say we have all we need. Then they wait a few weeks to ask for more. I w.ould live a response from somone

15 February 2026
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Reply from Travel Insured International

Dear Harry Murphy,

We’re very sorry to hear about your experience and understand how frustrating this has been, especially given the circumstances surrounding your missed cruise. We apologize for the inconvenience and for any frustration caused by the claims process and follow-up requests. Our team has made attempts to reach you to discuss your claim and provide further clarification. Please contact your claims analyst directly at your earliest convenience so they can review the file with you, provide additional information, and help address any outstanding questions. Thank you for trusting Travel Insured International.

-Catherine

Rated 5 out of 5 stars

Purchasing the travel insurance is…

Purchasing the travel insurance is clear and easy.

27 June 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Thankfully we did not need to use the…

Thankfully we did not need to use the insurance on our trip.
Anyone I needed to talk to before our trip was very helpful.

1 September 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 1 out of 5 stars

Found out insurance was worthless and…

Found out insurance was worthless and we would have lost everything for our cruise had Alaska Airlines not gotten us onto a direct American flight to VanCouver day before the cruise. Will never purchase again.

19 June 2026
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

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