I went to Travel House Penarth this weekend and spent around 3 hours with Ellie. We had quite a lot of requirements so it took us a while to get there. Ellie and her colleague were so patient, nothing... See more
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See what reviewers are saying
Ellie had been searching for a family holiday for 2027 for me for a while. Always listened to what I wanted really helpful. Came back to me with several options and amazing deals. Helped me book an am... See more
Company replied
Pete and his team Jess and Alex are true professionals. They are friendly, fun, experienced and professional, whilst expertly guiding you towards the hoilday that YOU want, not the one that they think... See more
Company replied
I popped in on impulse, not really expecting to find something to suit my requirements, but Jess was brilliant. She ensured she understood exactly what I was looking for, dismissing things that were n... See more
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
3 Glebe Street, Penarth, CF64 1EB, South Glamorgan, United Kingdom
- 02921 202111
4.9
Excellent
103 reviews
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Easiest way to book a holiday …
A really great experience booking with Peter.
He was super friendly and so helpful.
I normally book online and haven’t used a travel agent in many years but from now on I will always go to Peter at The Travel House
3 September 2025
Reply from Travel House - Penarth
With pleasure always! Kindest regards, Peter
Peter is very friendly and helpful and…
Peter is very friendly and helpful and he found exactly what we were looking will definitely use him next time
2 September 2025
Reply from Travel House - Penarth
Thank you Gary for taking the time to leave a review, it was a pleasure to be of service to you.
Kindest Regards Peter
Travel House Manager Penarth
Excellent customer service both Jess…
Excellent customer service both Jess and Peter went above and beyond to help us find a taylor made holiday. We will definitely be using them again. Well done and thank you for all expert help and advice.
30 August 2025
Unprompted review
Reply from Travel House - Penarth
Dear Helen thank you so very much for such positive comments on your recent booking with us, it was a pleasure to be of service to you.
Kindest Regards Peter
Travel House Penarth Manager
First class service
I would recommend visiting Peter and the team to book your next holiday. They have a wealth of experience and helped us choose our first cruise. They made everything so easy and straightforward.
8 August 2025
Unprompted review
Reply from Travel House - Penarth
Thank you Lucy for your valued review comments, so glad your cruise went to plan and you enjoyed it so much.
Always here for you in the future.
Kindest Regards Peter
Travel Hous Penarth Manager
Excellent Customer Service
Excellent customer service from Jess and Alex who both took the time to find the right holiday at the right price especially as it was so last minute.
Jess helped with the research beforehand and Alex booked the holiday for us
They were both professional ,patient and understanding.Highly recommended.
18 August 2025
Reply from Travel House - Penarth
Dear Helen,
Thank you for your valued feedback with regards to Jess & Alex service to you and arranging your holiday, I will certainly pass on your comments accordingly.
Kindest Regards Peter
Travel House Penarth Manager
Very helpful as we were not certain…
Very helpful as we were not certain which holiday to pick.
17 August 2025
Reply from Travel House - Penarth
Thank you for your review Jose! With regards Peter and all at Travel House Penarth
Amazing service - wonderful team!
Pete and his team are absolutely wonderful and go above and beyond. Both Jess and Alex were really helpful and knowledgeable. I haven’t used a travel agent in years but I’m going to be booking all future trips through this team!
2 August 2025
Reply from Travel House - Penarth
Good morning Deb,
Thank you so very much for your valued comments in relation to booking your holiday at my office, it was our pleasure to be of service to you, and we look forward to being of assistance to you and other family & friends in the near future.
I will pass on to Jess & Alex your kind words.
Kindest Regards Peter
Travel House Penarth Manager
Peter was excellent
27 July 2025
Reply from Travel House - Penarth
Thank you Thomas for taking the time to leave your your valued review, always here for you again when you require our services.
Kindest Regards Peter
Travel House Penarth Manager
Amazing personalised service
I popped in on impulse, not really expecting to find something to suit my requirements, but Jess was brilliant. She ensured she understood exactly what I was looking for, dismissing things that were not going to work straight away, and then persevered until we found the perfect trip! We had to go back to the start a few times but this didn’t stop Jess’s determination to get the perfect result. Thank you!
18 July 2025
Unprompted review
Reply from Travel House - Penarth
Thank you so much, happy to help you anytime! Loved meeting you, Jess :)
Penath Travel House - A Great Team and Great Results
Pete and his team Jess and Alex are true professionals. They are friendly, fun, experienced and professional, whilst expertly guiding you towards the hoilday that YOU want, not the one that they think you want. We are always made to feel welcome with an offer of tea or water and they give of their time freely, with no suggestion of rushing or time constraints. Pete organised the perfect river cruise for us and we have been We have been for a second time to book another for 2026. We will definitely be back and third and subsequent times and trust Penarth Travel House to deliver for us every time. We cannot recommend them highly enough.
11 July 2025
Reply from Travel House - Penarth
Dear Steven,
Thank you sir for your kind comments, it was our pleasure to be of service to you, and with be with you every step of the way going forward with your future holidays.
Wishing you a lovely day to come.
Kindest Regards Peter
Travel House Penarth Manager
Relaxed , friendly and helpful.
Peter had good knowledge of the various cruise companies and was able to advise me on my choice of holiday.
4 July 2025
Reply from Travel House - Penarth
Dear Michael
Thank you for taking the time to leave your valued review it was my pleasure to be of service to you sir.
Kindest Regards Peter
Traavel House Penarth Manager
Would thoroughly recommend.
Peter is an absolute gentleman who knows his job well. He really goes out of his way to make sure you get the best booking experience. Would thoroughly recommend.
26 June 2025
Reply from Travel House - Penarth
Hi Ruth, thank you for your compliments. It is an absolute pleasure! Kind regards Peter
Fantastic Service from Peter.
Peter gave us a personal and very attentive service regarding the holiday we were enquiring about.
We booked the holiday there and then as we were so impressed with Peter and the knowledge he clearly has.
We will definitely use again and would certainly recommend!
William Jones & Lee Owen, Cardiff
24 June 2025
Unprompted review
Reply from Travel House - Penarth
Dear Will,
Thank you sir your your such kind comments, it was my pleasure to be of service to you with regards to your forthcoming holiday, I very much look forward to being of service to you both in the near future.
Kindest Regards Peter
Travel House Penarth Manager
made us feel excited about the holiday.
made us feel excited about the holiday.
gave us good advice and spent time to explain and get the best for the price we paid
19 June 2025
Reply from Travel House - Penarth
Thanks Faye, we aim to please and can't wait to hear all about your fantastic trip! Kind regards Alex and Pete
Peter at Travel House Penarth 10 out of 10.
I have never given any one or any organisation a 5 star rating or a 10 out or 10 however Peter gets both, not only has he spent hours putting together a family cruise and a trip to Jersey he has done it with infinite patience, politeness and friendliness. There is no way that I could have put both these holidays together without him. It would be remiss of me not to mention Alex and her bicycle she is also welcoming and helpful the 2 of them are an asset to the business.
We will never book another holiday without consulting Peter first. Thank you.
20 June 2025
Reply from Travel House - Penarth
Hi John, what lovely comments thank you! Peter and I are blessed to advise you and look forward to hearing all about your wonderful trips when you return! Love that my bike gets a mention too! Sunny regards Alex and Pete
Friendly and knowledgeable staff
Friendly, knowledgeable and personable staff. We already knew which holiday we wanted in fact, but the booking and confirmation process was easy, with all details to hand and no fuss, and no attempt to upsell.
12 June 2025
Reply from Travel House - Penarth
A pleasure Sir. We aim to please with full ABTA and ATOL protection and we do of course offer competitive insurance services, airport hotel, hotel car-parking, excursions and also VIP Foreign Exchange rates for our customers and so much more. Have a wonderful holiday and don't forget to come back and tell us all about it! With Sunny regards Alex
Our first time booking a cruise what a…
Our first time booking a cruise what a wonderful experience. Peter and his team spent all the time in the world making sure everything was just perfect and some. I would 100 % recommend booking with Travel House Penarth. Thank you all for the advice and suggestions you gave us Jon and Victoria.
28 May 2025
Reply from Travel House - Penarth
Dear Jon & Victoria, I am so very grateful for you taking your valued time to leave such a positive review, it was our pleasure to be of service to you, looking forward to be of service to you in the near future.
Kindest Regards Peter
Travel House Penarth Manager
Very helpful in all aspects of the…
Very helpful in all aspects of the travel with a good knowledge of the surrounding area and hotels.
Will go back for my next trip.
Andrew Boyle
13 June 2025
Reply from Travel House - Penarth
Thank you Andrew for your valued feedback, it was my pleasure in booking and assisting you with your Holiday to Egypt, looking forward to being of service to you in the near future.
Kindest Regards Peter
Travel House Penarth Manager
Pete was great👍👍
11 June 2025
Reply from Travel House - Penarth
Morning Pete, thank you for your feedback, it was my pleasure to assist you with your cruise holiday, looking forward to being of assistance to you in the future with any holiday enquiry.
Have a great day to come.
Kindest Regards Peter
Travel House Penarth Manager
Holiday Bookings made easier! Very efficient Manager Peter and staff.
Very efficient Manager Peter and staff.
Very prompt in booking our cruise for 6 of us, which us "oldies" very much appreciate! 😉
11 June 2025
Reply from Travel House - Penarth
Hi Julia thank you so very much, it was a pleasure for me to book your forthcoming cruise for all you oldies, always here for you all when your ready for your next trip, wishing you all a lovely time. I will gladly pass on your valued comments to my staff.
Kindest Regards Peter
Travel House Penarth Manager
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