Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.
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See what reviewers are saying
Great service Carmen in bridgend store helped me buy skiing holiday (never been skiing before ) and advised would would should book for
Company replied
Nicola Jones who works at the Bridgend branch is our go too. We have followed Nic from other holiday companies because she knows what she's doing. Understands your needs, gives a valued opinion especi... See more
Company replied
Hi went in looking for a 4 night break with coach company the lady Nicola got books helped us choose the trip that suits us very polite lady nothing was too much trouble very social looking approach f... See more
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
8 Adare Street, Bridgend, CF31 1EJ, Mid Glamorgan, United Kingdom
- 01656662438
4.9
Excellent
478 reviews
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The lady was very helpful
The lady was very helpful . Went through all the options of the holiday . And she was lovely and patient . Very happy to book with you again .
15 April 2026
Reply from Travel House - Bridgend
Hi Sarah , it was an absolute pleasure to book your holiday again, thank you for your continued support! Karly :)
Excellent service.
20 April 2026
Reply from Travel House - Bridgend
Thank you for your lovely feedback!
Pleasant and happy visit x
As always staff are helpful and pleasant. Thay work hard to accomplish what we are happy with in a holiday that suits us. Once again thank you girls xx
21 April 2026
Reply from Travel House - Bridgend
Thank you for such lovely feedback, we really appreciate your continued support!
Love the Travel Agent experience
Havent been abroad for many many years and decided to go as a family 2 years ago and have since caught the holiday bug and booked a further 3 holidays with yourselves. I am quite specific in what i wanted and will only deal with Aimee in the Bridgend branch as she seems to "get me" and what im looking for. Im old school and like the whole travel agent way of booking as i completely trust them to get it right. Have always matched my online price too which is a bonus.
18 April 2026
Reply from Travel House - Bridgend
This is so lovely to read, thank you so much for always trusting us with your amazing holidays!
The agents are so helpful
The agents are so helpful, they can’t do enough for you. They are prepared to spend time with you. They are also very knowledgeable.
4 April 2026
Reply from Travel House - Bridgend
Thank you for such a wonderful review!
The travel agent Nicola was excellent
19 April 2026
Reply from Travel House - Bridgend
Thank you for such a lovely review!
Customer service is excellent
Customer service is excellent, I always see Nicola Jones. (Bridgend Branch) I am really hard to please and I have no complaints when I chop and change my decisions. I have to consider my autistic grandson when choosing the correct holiday and Nicola always keeps this in mind. She also arranges special assistance for the airport, because it’s too overwhelming for my boy to be in crowds and noise. I don’t go anywhere else, why would I. I highly recommend this travel agents and it’s staff. Booking process was easy and now I sit back and count down to the big day. 😜
18 April 2026
Reply from Travel House - Bridgend
This is brilliant to hear, we always aim to make life easier for our wonderful customers! Thank you for taking the time to leave such a lovely review !
Help and advice received from Nichola…
Help and advice received from Nichola whilst booking our holiday to Italy was second to none. Nothing too much trouble for her. Especially having to go through worries of having to cancel our holiday to Dubai because of the troubles out there.
4 April 2026
Reply from Travel House - Bridgend
We're happy to hear that the assistance provided was helpful while booking your holiday to Italy. We appreciate you mentioning the support you received during the concerns about your Dubai holiday. Thank you for your positive feedback!
Dubrovnik cruise delight
Amy was excellent she gave us knowledge of the areas we were cruising and took time to explain all our questions we are looking forward to our holiday
17 April 2026
Reply from Travel House - Bridgend
We're happy to hear that you had such a good experience and found the information helpful. Thank you for your review, and we hope you enjoy your holiday!
Reply from Travel House - Bridgend
We appreciate you taking the time to leave us a great review! We are so pleased to hear that you found our staff helpful and enjoyed the atmosphere!
They go above and beyond to get you…
They go above and beyond to get you what you want from a holiday, staff so friendly and helpful.
18 November 2025
Reply from Travel House - Bridgend
We appreciate your kind words and are so happy to hear that our team provided friendly, helpful service to ensure you got the holiday you wanted!
Excellent travel consultant
Nicola was fab …really friendly and bubbly….and was very informative
14 April 2026
Reply from Travel House - Bridgend
We're so glad to hear that you found our service to be friendly, bubbly, and informative. Thank you for your fantastic feedback!
Amazing service
Always fantastic service. Friendly, but professional team. Nothing is too much trouble.
14 April 2026
Reply from Travel House - Bridgend
We appreciate your 5-star review! We are so glad to hear that you consistently receive friendly and professional service from our team. Thank you!
Excellent experience
Always get a 5 star treatment from Nicola. Very knowledgeable. Been booking with Nicola for many years and never been disappointed.
10 April 2026
Reply from Travel House - Bridgend
Hi Ceri,
Thank you so much for your kind words and continued loyalty! We’re thrilled to hear that you’ve consistently had a 5-star experience with Nicola. She truly takes pride in providing knowledgeable and reliable service, so your feedback means a lot.
We really appreciate you booking with us over the years and look forward to helping you again in the future.
Warm regards,
Travel House Bridgend
The staff are very helpful with…
The staff are very helpful with everything and are always very polite and professional, and friendly.
8 April 2026
Reply from Travel House - Bridgend
Thank you for such a lovely review!
Fantastic welcome with a smile
Fantastic welcome with a smile, karly never fails to find us a deal, thank you once again x
7 April 2026
Reply from Travel House - Bridgend
Thank you for such a lovely review ! It's always a pleasure to see you both :) x
Wouldn’t go anywhere else the girls are…
Wouldn’t go anywhere else the girls are all so helpful
26 March 2026
Reply from Travel House - Bridgend
This is so lovely to hear ! Thank you for your continued support !
10/10 service
10/10 service, as always! Karly took time with us looking through all options, she kept my little girl entertained and involved and the booking process was made so easy, insurance was a must and again, Karly made this very easy and stress free! Can’t wait to be back to book again :)
1 April 2026
Reply from Travel House - Bridgend
It was an absolute pleasure to book your honeymoon for you ! Congratulations!
Carmen was very helpful and patience…
Carmen was very helpful and patience with our holiday booking, thank you.
31 March 2026
Great staff
How our discussion was personal to us. Nicola has booked our holidays for the last 19 years and knew what we wanted and everything discussed was relevant.
23 March 2026
Reply from Travel House - Bridgend
Thank you so much for your lovely review. We’re delighted to hear that you felt the conversation was personal and tailored to you — that’s exactly the experience we aim to deliver.
Nicola will be over the moon to know she’s been able to support your holidays for the past 19 years. Her knowledge of what you love and what matters to you is something she’s truly proud of, and it’s wonderful to hear that everything discussed felt relevant and helpful.
We really appreciate your loyalty and look forward to helping you plan many more memorable trips.
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