Our first contact to Inspire was via phone - when we called through all lines were busy but were able to leave our contact details to be called back. About an hour later we had a call from Paul at Ins... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Paul was lovely, helpful, friendly. Took care and time to ensure I understood all the holiday details. I had only phoned up to enquire about the holiday and the voucher I had and wasn’t intending to b... See more
Company replied
We had some travel vouchers that had technically expired, and we weren't sure we’d ever be able to use them. Our travel agent, Julie and her line manager Lindsay were absolutely brilliant. They spent... See more
Company replied
Julie has been absolutely fantastic! She took care of us making sure we got everything we wanted! Julie is professional, kind and went above and beyond for us. Cannot recommend highly enough! Thank yo... See more
Company replied
Company details
Information provided by various external sources
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contact info
19-21 Ack Lane East, SK7 2BE, Stockport, United Kingdom
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.1
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Thankyou Paul you're service was great
5 May 2026
Unprompted review
Extortionate booking fees
The booking fee for a weekend away is £100 on top of the normal price booking direct with Hoseasons. This is extortionate and wrong.
4 May 2026
Unprompted review
Reply from Inspire
Hi James
Thank you for your message.
We understand your concerns regarding the pricing. Please note that our prices are live and can fluctuate based on availability and demand. We always strive to remain as competitive as possible within the market.
If you would like us to review the cost of a specific booking, please feel free to contact us with the details and we’ll be happy to take a closer look.
Kind regards
Inspire
The prices are commonly twice as high…
The prices are commonly twice as high as booking direct with airlines, cancelling out the value of the gift card.
1 May 2026
Unprompted review
Reply from Inspire
Good afternoon Ian,
I understand your concern about pricing, and I appreciate you raising it. As an agency, we work with a range of suppliers and fare options, which can sometimes differ from booking directly with an airline. That said, we’re always happy to review specific quotes with you and see if there are better options available.
If you’d like, please share the details of the flights you’ve seen to fulfilment@travelbyinspire.co.uk and we can review the quotation to make sure you’re getting the best possible value from your gift card.
Kindest wishes
Inspire
Still Scamming with hugely inflated…
Still Scamming with hugely inflated prices.Criminals.
1 May 2026
Unprompted review
Reply from Inspire
Dear Mr Crosby
We’re sorry to hear you feel this way. We’ve made several attempts to invite you to discuss your concerns with us directly so we can review the pricing and clarify any differences, but we haven’t yet heard back from you.
We want to be clear that we are a legitimate agency working with a range of suppliers, and pricing can vary depending on availability and fare types at the time of booking. We are absolutely not acting in any criminal manner.
We remain more than willing to look into this for you and address any dissatisfaction. Please get in touch with us directly so we can review your case and work towards a resolution.
Kindest wishes
Inspire
As the other reviews mention
As the other reviews mention, the prices are extremely inflated so much that it is cheaper to book without a £50 voucher and book through any other website available. Waste of money...
30 April 2026
Unprompted review
Reply from Inspire
Thank you for your feedback. We’re sorry to hear that you felt our pricing did not offer good value. We aim to provide competitive rates alongside the convenience and support our service offers, but we understand that this may not always meet expectations.
If you’d like us to look into your specific booking or help find a better option, please feel free to get in touch we’d be happy to assist.
Kindest wishes
Inspire
Very polite and completed my booking…
Very polite and completed my booking quickly
30 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind words. We’re really pleased to hear that you found our service polite and efficient, and that your booking was completed quickly. We truly appreciate your feedback and look forward to assisting you again in the future.
Fantastic service
Very impressed with how easy it was to book our holiday with inspire and Paul PW2 was so helpful and friendly
28 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your wonderful review Jason, We’re delighted to hear that booking your holiday with Inspire was so easy and enjoyable. It’s fantastic to know that Paul provided such helpful and friendly service we’ll be sure to pass on your kind words to him thanks again
Very friendly and helpful
Very friendly and helpful. Made the process nice and easy and engaged in conversation
29 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind review! We’re delighted to hear that you found the service friendly and helpful, and that the process was nice and easy for you. It’s great to know you enjoyed the conversation too. We’ll be sure to pass your lovely feedback on to the team!
Amazing customer service
I had an amazing travel associate(PW2) who provided excellent service with patience and friendliness.
29 April 2026
Unprompted review
Reply from Inspire
Hi Fatima, thank you so much for your kind words! we are really glad Paul could assist you and make your experience a positive one. It was a pleasure helping you, and we truly appreciate you taking the time to share your feedback. Hope to assist you again in the future!
INSPIRE TRAVEL EXCELLENT SERVICE
Paul Warrington PW2 of Inspire Travel dealt with my enquiry with courtesy, professionalism and efficiency. I could not have asked for a better service. Thank you.
28 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind feedback.
We’re delighted to hear that Paul Warrington (PW2) provided you with such courteous, professional, and efficient service while handling your enquiry. It’s great to know you had such a positive experience and felt well looked after throughout.
We’ll be sure to pass your lovely comments on to Paul — he’ll really appreciate them.
Thank you for choosing Inspire Travel, and we look forward to assisting you again in the future.
Julie has arranged both our family…
Julie has arranged both our family holidays this year (2026) and she was immensely helpful.
Thanks again Julie
Mike
27 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind feedback, Mike.
We’re delighted to hear that Julie was able to assist in arranging both of your family holidays for 2026 and that you found her so helpful throughout.
We’ll be sure to pass your thanks on to Julie — she’ll really appreciate it.
Wishing you and your family fantastic holidays, and we look forward to helping you again in the future
I booked a break for the summer and…
I booked a break for the summer and Paul was very helpful and understanding with my questions and requests.
Very professional and helpful, booking my break was very smooth and straightforward.
25 April 2026
Unprompted review
Reply from Inspire
We’re delighted to hear that Paul was helpful, understanding, and professional while assisting with your summer booking. It’s great to know he made the process smooth and straightforward for you.
We’ll be sure to pass your kind comments on to Paul — he’ll really appreciate it.
We hope you have a fantastic break and look forward to assisting you again in the future.
Fast and Efficient Booking with No Fuss
Paul Warrington (PW2) dealt with my booking super quickly and efficiently with no fuss. He even managed to correctly take all the details of the five travel card numbers he had to fill in without any errors!
27 April 2026
Unprompted review
Reply from Inspire
Thank you for your fantastic feedback.
We’re so pleased to hear that Paul Warrington (PW2) handled your booking quickly and efficiently, making the whole process smooth and hassle-free. It’s great to know he got all the details spot on, especially with multiple travel card numbers involved.
We’ll be sure to share your kind comments with Paul — he’ll really appreciate it.
We look forward to helping you again in the future.
Our representative Paul
Our representative Paul. W. was friendly, professional and an absolute pleasure to talk with. Really attentive and helpful with the booking process. Great experience. 5*
27 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind words! We’re delighted to hear that Paul W. provided such a friendly, professional, and attentive service. It’s great to know he made the booking process smooth and enjoyable for you. We truly appreciate your 5-star feedback and look forward to assisting you again in the future!
Does anyone work there?!?!?
I’ve been trying to get in touch with anyone, literally anyone at inspire travel to help me book a vacation because during our “sign up” we were given a very short and clearly crap demonstration of how to use the “time share”. I’ve been reaching out to these people for assistance for over two years and I’ve gotten one phone call that provided nothing towards my issues. I’m glad many people are having such a good experience with them but it’s quite shocking and feels like lies because my experience has been the complete opposite. Customer service doesn’t even exist here let alone assistance with booking my vacation. We have tried three times to book a trip to the Tahitian and have been met with 1000 obstacles and no one can return a phone call or email. I feel like they straight lied to me to get me to sign up for the time share and have been stealing my money ever since. One of the worst experiences of my life.
23 April 2026
Unprompted review
Reply from Inspire
Hi Kristina
Thank you for your feedback, and we’re sorry to hear about the frustration you’ve experienced.
We would like to clarify that Inspire Travel does not operate or sell timeshare programmes. It’s possible there may be some confusion with another company or service.
That said, we’d genuinely like the opportunity to look into this further and see if we can assist in any way. Please feel free to email us at fulfilment@travelbyinspire.co.uk with more details of your booking or membership, and our team will review this and get back to you as soon as possible.
We appreciate you bringing this to our attention and hope we can help clarify things for you.
Kindest wishes
Inspire
Poor Service
I am a frequent traveller who usually books directly with airlines like British Airways, but I recently used a voucher to book an EasyJet Holiday to Marrakech through Inspire. I regret to say it was a frustrating and disappointing experience from start to finish.
The booking agent was completely uninterested and lacked any sense of customer service. It felt like a chore for them to process my booking.
Despite spending over £1,000 on a 5-day trip, I discovered after booking that no luggage was included. When I called to question this, I was dismissively told that "City Breaks" don’t qualify for luggage. Interestingly, the EasyJet Holidays website clearly states that their packages include 23kg of luggage as standard. Somewhere between Inspire and the airline, the service I paid for vanished.
A competent travel agent should advise a customer if a 5-day international package excludes basic necessities like luggage. Instead, I was left to find out via the confirmation email.
I expected a professional service that would make booking easier; instead, I got a "discount" experience at a premium price point. I will not be using Inspire again. If you are used to the transparency and service of booking direct, I suggest you stay away.
25 September 2025
Unprompted review
Reply from Inspire
Good afternoon,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your experience did not meet expectations, particularly as a frequent traveller used to a high standard of service. This is certainly not the impression we aim to leave.
In relation to the luggage, we’re sorry if this was not clearly communicated at the time of booking. EasyJet Holidays do differentiate between package types, and their City Breaks do not include hold luggage as standard. This is outlined within their booking terms, however we appreciate how this may have caused confusion, especially when compared to other holiday packages that do include luggage.
We also regret that you felt the level of customer service fell short. Your comments regarding the interaction with the agent have been noted and will be reviewed internally, as we always strive to provide a helpful and professional service.
We do appreciate your feedback as it helps us improve, and we’re sorry again that this booking did not reflect the experience you were expecting.
Inspire Team
Smooth Booking
Thanks for Paul (PW2)’s wonderful and swift assistance, the booking was made smoothly. So a big thank you.
21 April 2026
Unprompted review
Reply from Inspire
Hi Rebecca,
Thanks so much for your lovely feedback. We’re really pleased to hear Paul was able to help promptly and make everything nice and easy for you.
We appreciate you taking the time to share this and will be sure to pass your thanks on. If you need anything else, we’re always here to help.
Many thanks again!
Paul was patient and managed my…
Paul was patient and managed my difficulties very well. He said he would call me back and he did, with a solution to my issues. A pleasure to deal with
21 April 2026
Unprompted review
Reply from Inspire
Thank you we are really pleased to hear that Paul was patient and supportive in helping you through your difficulties. It’s great to know he followed through on his promise to call you back and was able to provide a solution this is exactly the level of service we aim to deliver.
We’ll be sure to pass on your lovely comments to Paul. It’s a pleasure to have you as a customer, and we’re always here if you need any further assistance.
Helpful and efficient
Julie and Lindsay were so helpful and efficient in booking our dream trip. I would 100% recommend. Fast responses, clear pricing and communication. Super friendly - made our booking process easy.
21 April 2026
Unprompted review
Reply from Inspire
Hi Rachel Thank you so much for your wonderful feedback, We are delighted to hear that Julie and Lindsay were able to help you book your dream trip. Providing fast, friendly, and efficient service with clear communication is exactly what we strive for, so it’s great to know they made the process easy for you.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Wishing you an amazing trip.
Reply from Inspire
Thank you for your kind feedback!
We’re so pleased to hear you found our service helpful and quick that’s exactly what we aim for. Your comments are greatly appreciated, and we’re always here if you need any further assistance.
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