Transporthubuk Reviews 

280
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the helpful staff and straightforward booking process, frequently noting that booking agents are extremely accommodating, polite, and always responsive to last-minute changes. Many people find the assigned drivers to be professional, patient, and punctual, successfully ensuring smooth and enjoyable journeys for various group events and tours. However, some customers also noted frustrating issues with vehicle capacity mismatches, unexpected schedule changes, and significant late arrivals on the day of travel. A few other people also felt that communication from customer support was completely lacking and unhelpful when critical problems occurred during their scheduled trips.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many highlighting great experiences. Some consumers... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and accommodating booking... See more

Booking process

Consumers find booking process to be ambiguous, reflecting a wide split in customer experiences. While many... See more

Customer service

People report ambiguous experiences with customer service, as feedback varies significantly among consumers.... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a mix of contrasting opinions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired a minibus for our corporate beach clean event in September and had a brilliant experience. Booking through Sarah Frost was really straightforward, even though we needed multiple stops and som... See more

Rated 5 out of 5 stars

We used Transport Hub for our company’s 40th anniversary event, arranging travel from seven different locations. They made the whole process easy to organise and everything ran smoothly. On the day, t... See more

Rated 5 out of 5 stars

Emma Thompson was brilliant in organising a suitable transport plan for us, she is fast at responding and made sure everything was set perfectly for our travels. would highly recommend!

Rated 5 out of 5 stars

We have used Transport Hub a few times times now for our business events, great company drivers are always polite and go out of they way to accommodate our needs will continue to use their services... See more


3.7

Average

TrustScore 3.5 out of 5

280 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(280)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Alex and her team at TransportHubUK are always so accommodating and helpful to our requests. We take small groups of children on outings, and we always feel very safe and comfortable and well taken care of. Alex is great at handling our requests and making sure we have everything we need. We have used them multiple times, and will continue to do so.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Help complex movements

Emma looked after us before and this is why we came back to her and Transport Hub again for a more complex arrangements for visitors coming to us from abroad. Emma helped us arrange complex movements from airports and to multiple hotels. Should we have other arrangements I will return to Transport Hub and Emma's Help! Recommended.

11 March 2024
Rated 5 out of 5 stars

Efficient, professional, reasonably priced

Jackie and the Transport Hub team were very accommodating for a last minute request. They got us a van for the next day to take us on a long haul drive (4-5 hours drive each way). Jackie was even willing to stay in the office past working hours to make sure our trip was confirmed. I highly recommend this company and appreciate their dedication. The cost was reasonable considering the last minute nature of the request and the long drive plus wait time. The van was not luxurious, but it fit our 12 passengers and baggage sufficiently. I would book with them again.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Sam Lee is a sweetheart

I had a good experience with Transport Hub.
When I first started planning for my trip to London from Paris . I contacted TransportHub UK.
The agent Sam Lee helped me to organise the tour for a day to sightseeing the different sites in London. She is a real sweetheart. She gave me extra advices about the city without asking her.
The Driver Ahmed was professional and kind during the journey.
I do recommend the service and will use again when come back to London

20 January 2024
Unprompted review
Rated 1 out of 5 stars

Did not show

Did not show. I had a party of 10x 15 year olds on their way to go-karting i.e. a fixed time slot. No warning despite me calling that morning to check all was well. Strongly recommend you do not use this website.

27 January 2024
Unprompted review
Rated 3 out of 5 stars

Hired an 8 seater mini bus for work…

Hired an 8 seater mini bus for work team to attend a colleagues funeral! All was good and communication good with Sam Lee, however once we got to the first destination and then to the burial site the driver was not very sympathetic at all, kept going on about timings and money and how it will cost more and they didn’t communicate with them well about the times and he had a job at 1pm when in fact we booked him out until 1.30pm.

In the end as he was moaning so much he asked for extra money and had to give him £50 cash just to shut him up and take us to our destination!

Sent email Sam Lee but communication has ceased !!

In the end it was fine but very insensitive driver and didn’t appreciate having to give him
Extra for cash in hand rather than the company making aware of any extra costs !!

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Very Well Coordination

Sarah Frost helped me book four Journeys and made our trip really comfortable. Will definitely book again when travel to London in the future.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Emma & Shaf Gold Star Service

Emma (arranged booking) Shaf (driver) was a credit to the organisation. From booking to collecting us and bringing us home the service was excellent and very professional. We can’t thank you enough. We definitely recommend and will be using for all future events. Many thanks both.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Use them every year

Use them every year, never had one problem, Always on time and a really really reliable service, always happy to help, will definitely carry on using.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Companies 50th Anniversary

We was looked after through the whole process from booking to collection and delivery. The mini bus was a nice bus clean and tidy and everyone had a smooth journey. Highly recommended. Thank you.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

I was really concerned about the 1* reviews, but proceeded with booking a 33 seater coach for a return journey for my 60th birthday. The price was competitive and the communication with Anna at Head Office was great. We were given the driver's details (David) the day before, and I was able to give him a what3words location to help him find us as we are quite tricky to find. He was brilliant, arrived on time and was ready to scoop us up at the end of the evening. I would use this service again, perhaps for my 70th!

4 November 2023
Unprompted review
Rated 5 out of 5 stars

They were amazing!!

They were amazing, so professional and lovely to work with will definitely be booking again; I used them for a cohort of international clinicians and it was successful!

6 October 2023
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great and Sarah was a fantastic and a really kind person, the best agent you can deal in. I would deeply recomend this excellent company. We can’t wait to book another trip soon !!! Thank you very much !! Lídia Martin

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Good experience

I have had good experiences with my past bookings for groups in London. Sarah is very reactive and helpfull by email. I recommend.

15 April 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, took a group of us to Glastonbury festival. Really nice driver and service even when we found it difficult to find the correct entrance.

21 June 2023
Unprompted review

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