Transporthubuk Reviews 

281
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the helpful staff and straightforward booking process, frequently noting that booking agents are extremely accommodating, polite, and always responsive to last-minute changes. Many people find the assigned drivers to be professional, patient, and punctual, successfully ensuring smooth and enjoyable journeys for various group events and tours. However, some customers also noted frustrating issues with vehicle capacity mismatches, unexpected schedule changes, and significant late arrivals on the day of travel. A few other people also felt that communication from customer support was completely lacking and unhelpful when critical problems occurred during their scheduled trips.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many highlighting great experiences. Some consumers... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and accommodating booking... See more

Booking process

Consumers find booking process to be ambiguous, reflecting a wide split in customer experiences. While many... See more

Customer service

People report ambiguous experiences with customer service, as feedback varies significantly among consumers.... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a mix of contrasting opinions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired a minibus for our corporate beach clean event in September and had a brilliant experience. Booking through Sarah Frost was really straightforward, even though we needed multiple stops and som... See more

Rated 5 out of 5 stars

We used Transport Hub for our company’s 40th anniversary event, arranging travel from seven different locations. They made the whole process easy to organise and everything ran smoothly. On the day, t... See more

Rated 5 out of 5 stars

Emma Thompson was brilliant in organising a suitable transport plan for us, she is fast at responding and made sure everything was set perfectly for our travels. would highly recommend!

Rated 5 out of 5 stars

We have used Transport Hub a few times times now for our business events, great company drivers are always polite and go out of they way to accommodate our needs will continue to use their services... See more


3.8

Great

TrustScore 4 out of 5

281 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

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3.8

All reviews

(281)

43 reviews in the last 12 months

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Rated 1 out of 5 stars

Defo avoid.

Defo avoid.
We need to cancel our booked bus but no one is picking up
Seems they pester you for the deposit then ignore you. This is only a handling site and books transport within the area needed, you can do this yourself

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. We booked a coach for stag do being very clear on the date required. Less than 2 weeks before the planned trip they confirmed they had made a mistake and recorded the wrong date. After initially saying they would sort it out they now have stated they can’t find a coach on the booked date and are refusing to return the refund.
Avoid, avoid, avoid

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, do not use. Run for the hills. They will send you a old, smelly (cigarette smoke) wet seats, falling apart minibus. Rude drivers. IMO, money grabbing!

9 June 2023
Unprompted review
Rated 1 out of 5 stars

Very poor service!

I hired an 8 seater minibus for 7 hours for my wedding day to ferry guests to and from a train station, church and reception. Instead, we were provided a single journey at the start and end of the day. This caused much stress and inconvenience. Transport Hub showed absolutely no sign of remorse or regret, they have not apologised or shown any care. No-one answers the phone and the price we paid was double any other taxi fare.

I would definitely NOT recommend them!

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Moving multiple people all over the country

We worked with Alex and they were totally brilliant. We had excellent service complex requests moving people all over the country and county for our charity. The drivers have been so supportive we couldn't have asked for a better partner to care for our participants.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

The drivers were great

The drivers were great. We had a last-minute misunderstanding which was resolved by the booking agent, Alex, despite her being on her annual leave. I hope to use their service again in the future.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Sam

Thank you Sam! You saved our trip!

You were kind, helpful and patient for the last month.
Our journeys was complicated and Sam made smooth for us. Also the driver was helpful for our airport transfer.
Thank you 😊

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Used this service to get to a wedding…

Used this service to get to a wedding and from start to finish their service was excellent!
Arrived earlier to make sure we had everything and helped pack the minibus. Gave us his contact details so we could communicate throughout day to see what time we’d want picking up.
Was friendly polite and went out of his way to help.
Couldn’t recommend enough.

27 May 2023
Unprompted review
Rated 1 out of 5 stars

Bus was cancelled less than 24 hours…

Bus was cancelled less than 24 hours before departure. Was told that they found out a week prior but failed to mention it. Highly recommend not using this company as trying to get hold of someone was impossible. Still have not been called back a week later. Only compensation offered was money off my next booking, safe to say I will not be using that discount.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

Last minute booking for trip up to Twickenham for the Army V Navy due to the rail strikes. Alex Hart helped us with booking for a minibus for 17 of us. Excellent service very friendly and helpful. Nadine was our friendly driver turned up 15 minutes before and couldn't ask for a more friendly driver made the trip great for all 17 of us. Would recommend and would be using the service again in the near future

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Super friendly team!

Emma was a great help and really easy to get in touch with. Nothing was too much of an ask, even when we changed our pickup address!

Bus driver was also extremely accommodating and friendly. Would definitely use this service again and recommend the company!

28 April 2023
Unprompted review
Rated 1 out of 5 stars

Will never book with them again.

Booked a mini cab many weeks in advance of trip and paid deposit. Transport hub cancelled our booking THREE days before the event, on a bank holiday! Barely gave any sincere apology or reasoning until asked. Apparently due to vehicle faults, however any reputable companies would’ve sourced alternative solutions themselves rather than cancelling at such short notice. Then had to wait a few days to receive large deposit back. Shambles, will definitely avoid ever using this company again for personal or business. Wish I took notice of the bad reviews as they are all of similar nature, which became evidently true.

6 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

Could not have asked for a better service - everything ran so smoothly. Driver was reliable and friendly. Would most definitely use again and recommend to friends and family.

29 April 2023
Unprompted review

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