TRANSFAST Reviews 

2,718
•
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

BEWARE OF USING TRANSFAST. 1. THEY HAVE POOR CUSTOMER SERVICE 2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS 3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RES... See more

Rated 1 out of 5 stars

They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. I... See more

Company replied

Rated 1 out of 5 stars

I had 2 accounts set up for payment. One of the accounts got blocked and subsequently deleted from the system without talking to me eventhough both accounts had gone through verification process. I ca... See more

Company replied

Rated 1 out of 5 stars

Transfast is the most stupid money transfer agency, I hate way you treat your customers, at first you guys blocked my account now I had to go send money through the transfadt agent, while I was sendin... See more

Company replied

Company details

  1. Money Transfer Service
  2. also in
  3. Financial Consultant

About TRANSFAST

Information provided by various external sources

TRANSFAST Remittance is an international money transfer company serving the needs of the immigrant community.

We have over 25 years of experience providing customers with a reliable and affordable way of sending money to their families and friends.

TRANSFAST is licensed and authorized in multiple jurisdictions around the world. Our proprietary money transfer network includes over 300,000 points of payment in over 90 countries across the Americas, Asia, Africa and Europe.

With TRANSFAST, customers have the power of choice, they can send money online or choose to visit our agent locations. TRANSFAST is committed to providing our customers with value, convenience and service.

TRANSFAST is headquartered in New York City with offices in Canada, United Kingdom, India, Philippines, Mexico and the United Arab Emirates.


Contact info

1.0

Bad

TrustScore 1 out of 5

3K reviews

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No recent history of asking for reviews

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1.0

All reviews

(2,718)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy

Transfast is very reliable, the customer support are always there for help, and they always gives you the opportunity to clarify any misunderstanding with the money transferred, also is very secure , overall I am very happy with them .
I have bussines in other country which let me things goes easier without issues or problems .

Thanks for your service

16 May 2019
Unprompted review
Rated 5 out of 5 stars

Efficient and Effective Service

The service is both efficient and effective. I have used transfast services on multiple occasions, and it has always been without incident. I recommend the use of transfast services— my recommendation is solely based upon my personal experiences with the entity to date of this voluntary-review.

16 May 2019
Unprompted review
Rated 1 out of 5 stars

Not satisfied with service and Rude customer care

For the last 3 transfers I had to call customer care to release my transfer . Everytime I was told it’s because security reasons. I have been using Transfast for close to 3 years and I don’t know what security reasons you have to hold my transaction after all these years. Atleast you guys have to call me and let me know that the transaction is put on hold. I have to wait for couple of days and have to call you guys to release my transaction. On top of that your customer service was rude to my questions for reasons to hold my transactions and when I have asked them that my transaction was promised to be delivered in 24hours. The response I got was, we didn’t promise you anything.
So I stopped using your service from this month and never want to comeback.

16 May 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Abinand,

We are sorry if we did not meet your expectations.

Please provide your transaction # so we can look into your issue

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 5 out of 5 stars

Transfast is awesome ..they really make…

Transfast is awesome ..they really make sure that all transactions and transfers are made to the recipient acct..
One thing i do love about transfast is they understand all if they have to call to verify ..
Also the operaters are very nice and speak very polite to you when talking..the security team is also great and understanding.
I would recommend anybody to transfast.
Thank you for your services..

16 May 2019
Unprompted review
Rated 1 out of 5 stars

BAD BAD COMPANY- WORSE SECURITY - STAY AWY

Bullsh**t security. Closed my account after having 30 transactions and more than a year with them. would NOT give me the reason why they closed it..

DO NOT DO BUSINESS WITH THEM. find other transfer agencies online fee free

16 May 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Tamel,

We are sorry if we did not meet your expectations.

Our system shows that your transaction was cancelled by the Account Security Group. It appears that they were unable to authenticate your transaction details and Transfast profile therefore they had to cancel your transaction and disable your Transfast account.

For security reasons, we are unable to disclose further information regarding the reason on why your transaction was cancelled. We regret to inform you, but you could no longer process any transactions under your account.

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 4 out of 5 stars

Really fast after you passed the security check

I have been using transfast for almost 4 years now and at first they do really very thorough back ground and security check takes about 1 week to get that done but after you passed first checked they just transfer the money in less than 2 hours. ( sometimes i found they transfer just in a few mins )
The rate not really spectacular but at least this is the cheapest way i can find after using other method.
I only pay 4.99 bucks.

Thank you Transfast.
Would love to have you have a good rate

16 May 2019
Unprompted review
Rated 2 out of 5 stars

bad customer service..bad service this…

bad customer service..bad service this time...they said transaction as cancelled but it went through...i had to make another transaction ending up paying twice.

16 May 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Shamsuddin,

We are sorry if we did not meet your expectations.

With regards to your transaction, it wasn't cancelled but reprocessed because of issues with recipient bank system. We apologize if there was a miscommunication that happened since your last call with us ended abruptly.

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 1 out of 5 stars

TRANSFER FUND NOT REFLECTING ON BANK…

TRANSFER FUND NOT REFLECTING ON BANK ACCOUNT STATUS PAID...
I am very disappointed money was send to me April 1,2019 up until this moment its not reflecting on my bank account i already contacted my bank and getting instant communication with the sender and even the sender made a follow up status was paid ...

21 April 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Vonezela,

We are sorry if we did not meet your expectations.

This transaction was made thru an agent. Please advise your sender to contact our offline department for further assistance - 1-800-937-3648.

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 1 out of 5 stars

Totally mess..do not send your money through them..pathetic

I initiated the transfer with them and they initially mentioned that it will take 5 business days, but even after 5 business days, there was no transfer and they asked me to send the documents again, which I already uploaded on their portal earlier, I still tries to upload the documents but there is freaking error that upload failing and cannot upload documents, on informing the same to customer service agent, they said they can't do anything, and they cancelled the transaction. Now even after cancelling the transaction, I am still waiting for more than a week for the amount to be refunded, not sure how they can play with someone's hard earned money. This is totally waste of time as money does not reached back home on time, and all because of their pathetic service and failed to deliver what they guaranteed. Now I am still waiting for the amount to be refunded. My transaction number: 33TF191006213

Here is how they are making money; every time you make a transaction they earn interest first by taking 3-5 business days to deposit and then they cancel your transaction and take another 6-7 business days to refund. Imagine millions of dollars and their fees.

14 April 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

We apologize for your transaction to be posted for so long. Regarding your documents, please note that we have a know your customer process, that requires us to ask you for some documents. Unfortunately, our system has reject the documents that you have submitted. We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.

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