Non-existent customer support
I received an incomplete order and haven't been able to get any response despite trying all available channels.
Never again!
20 January 2026
Unprompted review
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3.2
Average
1K reviews
Replied to 13% of negative reviews
Typically replies within 1 week
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Went today… never been before……
Went today… never been before… assistant very helpful!
4 July 2025
Unprompted review
Reply from tramasmas.com
Estimado cliente,
¡Gracias por compartir su experiencia! Nos alegra saber que hemos cumplido con sus expectativas. Su satisfacción es nuestra mayor recompensa y nos motiva a seguir brindando un excelente servicio.
Agradecemos su confianza y quedamos a su disposición para atenderle en lo que necesite.
Un saludo y que tenga un buen día,
Atención al Cliente Tramas
Obnoxious member of staff who tried to…
Obnoxious member of staff who tried to make me buy a size too small. I stood my ground as she came across as a total bully!
19 March 2025
Unprompted review
Reply from tramasmas.com
We are deeply sorry to hear about your experiencie at one of our stores. That's not the level of service we aim to provide at Tramas.
We want to speak with you to know what happened and make things right. Please, let us know a way to speak with you.
Best regards.
Rude arrogant staffThe stafff are so rude
The staff are so rude, as soon as they know you are English they are so nasty at first I thought it was just the torremolinos branch but the woman in Marbella refused to allow me to look at and purchase two items. I have a property in Spain. Pay taxes etc these people should realise not only do they need the custom but they also need tourism to survive. In the past I have bought many items from the Fuengirola shop where the staff are pleasant but never again.
18 January 2025
Unprompted review
Reply from tramasmas.com
Dear customer, we are deeply sorry for what you described in your message. We have taken note of it to review the situation with the team at our stores, and we apologize for any inconvenience caused.
Sincerely, Customer Service.
NO DEVUELVEN EL DINERO.MALA CALIDAD…
La funda nórdica es de una calidad lamentable y lo mejor NO DEVUELVEN EL DINERO.OJO LO PONE EN TICKET PERO NO AVISAN. Please accept my sincere apologies. It was a mistake since the review was directed to the company TRAMAS+
31 January 2024
Unprompted review
Reply from tramasmas.com
Estimado cliente, le pedimos disculpas por lo ocurrido y la experiencia que ha sufrido.
Desde Tramas intentamos ofrecer el mejor servicio a todos nuestros clientes pero no podemos evitar que casos como el suyo surjan.
Le rogamos disculpas por las molestias y esperamos poder ofrecerle nuestros servicios cuando usted lo estime oportuno.
Atentamente, atención al cliente.
NULO
By having it delivered to the store you may think that you can save time (on the majority of sites 1 day or 2). At Tramas it's just the opposite!! After 15 days my order is still not in store. Sending a message via the website. Laconic and impersonal message in response. I regret not consulting Trustpilot before purchasing. Cheers and American site A... and so much the worse for the Spanish sites....
In summary, avoid absolutely
25 May 2023
Unprompted review
Reply from tramasmas.com
Dear customer, we apologize for what happened and the experience you have endured.
At Tramas, we strive to provide the best service to all our customers, but we cannot prevent cases like yours from arising.
We apologize for the inconvenience and look forward to providing our services to you when you deem it appropriate.
Sincerely, Customer Service.
Excellent Customer Service
I visited the store in La Zenia Boulevard today and the Lady that served me was the most helpful assistant I have ever come across. She was extremely friendly and nothing was too much trouble for her. The items I bought were stunning and very well priced.
9 September 2021
Unprompted review
Reply from tramasmas.com
Estimado cliente,
¡Gracias por compartir su experiencia! Nos alegra saber que hemos cumplido con sus expectativas. Su satisfacción es nuestra mayor recompensa y nos motiva a seguir brindando un excelente servicio.
Agradecemos su confianza y quedamos a su disposición para atenderle en lo que necesite.
Un saludo y que tenga un buen día,
Atención al Cliente Tramas
Drama instead of tramas
Zero service!
They did not have enough stock at the store so the employee ordered them online. We paid hundreds of euros for towels that 20 days later are still not delivered. We went several times back to the store to inform about the delivery date. But the did not respond. Only gave us a phone number of the transportation firm. That company tells us that they can not find our address, that they could not reach us. Nonsens! There is always somebody at our venue as we are in hotel business.
And finally the store informs that they do not have the products anymore...
Solve the problem instead of sending us newsletters with offers!
Or change your name in drama instead of tramas...
11 July 2021
Unprompted review
Reply from tramasmas.com
Dear customer, we apologize for what happened and the experience you have endured.
At Tramas, we strive to provide the best service to all our customers, but we cannot prevent cases like yours from arising.
We apologize for the inconvenience and look forward to providing our services to you when you deem it appropriate.
Sincerely, Customer Service.
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