Twice I received damaged items due to inadequate packaging. Wrap it in some paper and toss it in the box. When I order an item, I pay for it immediately. I expect to receive a properly packaged ite... See more
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Within the last six months, their ratings on inventory has been completely inaccurate. A MINT rating has broken items, spray paint and glue all over the accessory. They said items are functional but w... See more
I purchase Gunpla from trainz.com repeatedly since this year. Only had one accident so far: they missed shipping one items. But they immediately respond to me during weekend and delivered the item. Th... See more
Purchased 4 left hand switches, 3 right hand. All were described as very good or like new, all were listed as functional. Upon opening, found switches misboxed. Wound up with only 1 right hand switch.... See more
Company details
Information provided by various external sources
Trainz is the trusted online trains retailer store to buy model trains, promo cars, collectibles and more including Lionel Trains, MTH Train Sets, K-Line Trains & more. We offer scale model trains of all types and gauges, including Lionel, Banacha, and...
Contact info
Faith Industrial Drive Northeast 2740, 30518, Buford, United States
- www.trainz.com
2.6
Poor
23 reviews
Hasn’t replied to negative reviews
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i buy a loco sound train used it was…
i buy a loco sound train used it was shell was broken and broken off coupler
26 February 2023
Unprompted review
Very poor customer service
Very poor customer service. Cancelled order, but they shipped anyway and did not refund shipping charges after their mistake. Do not recommend.
2 March 2023
Unprompted review
Scam Artists
Placed an order for something they claimed to have but turned out they did not have it in stock. Instead of notifying me of this, they took an extended amount of time to ship. While they claimed 3 to 5 days to ship, they ended up taking 9. They charged $18 to ship Fedex, then chose the slowest method from Fedex that they could find. It ended up taking 11 days for what should have only been 4 to 5 days time. With this on top of the extended time they delayed shipping it out, it was 3 weeks before the order showed up. Unfortunately, I did not have 3 weeks and needed the items in a timely manner. I had to go elsewhere to find what I needed, and turned away the delivery. However, even with tracking showing clearly that the delivery was never made and it was on it's way back to sender, Trainz.com refuses to refund my money. I am having to file with PayPal and my bank in order to fight to get my money back. This is one of the worst online sales sites I have ever had to deal with. They clearly only want to take money and have blamed everyone else but themselves for their failure to not only be honest but also to treat a customer right. I will never order anything from this company again, and I would advise others to stay away from them as well, unless you just don't care when a company steals from you.
25 April 2022
Unprompted review
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