The Trade Centre UK - Coventry Reviews 

Buyer BEWARE!!!!
Don't buy from here, the car I purchased developed a fault within 30 days of purchase, when we finally got through to them, we had to pay to recover the car to our home address, various calls made to a third party call centre, no call backs. I finally sent an e-mail saying I want a refund under the Consumer Rights Act 2015. 2 days later I received a call from a 3rd party recovery company wanting to collect the car. This was refused as we hadn’t had any response from the Trade Centre saying this was going to happen. Called again and was promised an urgent call back that day, they rang the wrong number and messaged me on the right number saying that I missed the call. Today I have forwarded my original e-mail to them again, which prompted a phone call to the wrong number again, but as its my wife's phone I took the call. They have now said that because they don’t have their own recovery truck, they will send my details to a third party recovery company to collect the car. Time scale unknown as to when its being collected, time scale unknown as to how long the car will be with Trade Centre, they will not supply a courtesy car to vehicles that are being inspected. I’m now left paying a loan with out a car, without any times scale to when it will be collected. It seems that the Reports of selling faulty cars that has been on the BBC News is very real! On a side note, the cars and the prices on the website don’t exist! If you ring and ask about any of them they just suggest you come to site and look. Another case of mis-selling that need investigating. I will update this review as things progress.

Another update: 10 days since the car was reported faulty and its still sitting on my drive with no date or time for collection. Anyone reading this please don't consider buying a car from this company!

Update 14/08/2026: The car has finally been collected, they have said that there is no fault with the car, (but have changed the battery) totally contradicting the photographic and video evidence that was supplied to them showing the fault. They have illegally refused to refund the cost of the car saying that under the Consumer Act 2015 that they are allowed to fix the problem, this is true after the 30 days but not during the 30 days. I have rejected their response and am waiting on them again. Further updates to come.

Update 15/08/2026: After talking to CAB and logging a complaint with them to get it escalated to Trading Standards, we have collected the car, they said that the warranty will be extended by another 28 days or 1000 miles. Again breaking the Consumer Act 2015. which is as follows:

Under the Consumer Rights Act, you have up to six years to bring a legal claim against a retailer for faulty goods. This is a limitation period for court claims, not a blanket 6-year guarantee; items must only last a reasonable length of time based on their price and quality.

Key Rules and Time frames

0 to 30 days: Right to reject a faulty item and get a full refund.
30 days to 6 months: Retailer gets one chance to repair or replace the item before you can claim a refund.
After 6 months: You must prove the fault was present when you bought the item, and the retailer may deduct money for use if they refund you.

Our car went faulty within the first 30 days, but Trade Centre flatly refused to do a refund.

Please don't buy a car from here.

Our whole experience was fantastic from start to finish. Everyone was super helpful.

Can’t thank the lady (Samiha) enough that stayed over her working hours to ensure our car could leave with us!

Would 100% recommend!

Thank you so much everyone!!

friendly staff and good communication

Everyone was very nice and helpful

Samiha was friendly and helpful with the entire process and made it very easy and clear to understand and sort out.

Fantastic dealt with everything professionally made everything easy and service with a smile

Happy the way they serve excellent Saiqa and liane

So so kind and all documents sourt out very quit

Excellent service from start to finish. Everything was quick, easy, and professional With Mo

Happy with the service

Great communication, walk me through all the steps and enjoyed the experience. Saria A****

Was really excited to see so many cars on their website (uploaded recently) for £3999 and £4999. Drove all the way to Coventry to be told that they have all been sold! What a con!!! Nothing for under £8000. Very very disappointed- shouldn’t they be done for false advertising????

Samiha she is really experienced when it comes to her job

Happy from with my service from Mo Millie and shak!

Fantastic service, very friendly and helpful! They really went out of their way to get things moving and sorted, from start to finish. Definitely recommend! Big thanks to Samiha, Aston and Morris they were amazing and super helpful!

Helpful and friendly made it a simple enjoyable experience!

Happy with the Mohammed Al-Fahim,he's so good and kind, i appreciate so much for his kindness

Polite and friendly staff

OK, so where to start. Get yourself comfortable.

First off, I bought a Citroen C3 in August 2025. Even at that point I had reservations as the first one i looked at was over £9000 and when I opened it up, the boot/hatchback was riddled with rust as was the underside of the petrol tank opening.

Then looked at a second one, no rust but the entire floor, back seat, passenger shelf and central part near the gearstick and handbrake was covered in a thick layer of green mould!

Finally settled on a 3rd one as this was the car I wanted.
Did all the paperwork (staff on that part were fine, but tried to make me complete everything and come back to collect the car at 8.45pm that night. Collected next day and all seemed ok.

Within 3 days I was driving to work and the car spluttered, the engine warning light came on and it stopped. I managed to restart and pull over to the side of the road. After 10 mins I got going again and the light had gone off, but to be safe I drove straight back to Trade Centre Coventry.
Explained what had happened, wasn't too concerned as I had a 28 day warranty. They looked it over while I sat in store for 3 hours and then called me back to the office. It was determined that the 02 sensors needed replacing and a part of the catalytic system. Booked it in but was told "COMPLETELY SAFE TO DRIVE"

Next day, driving back from a hospital appointment, the engine light came on again, lost all power, steering, brakes EVERYTHING while in the middle lane of the M6 at 60mph. Had to sit there for 10 mins with my hazards on, terrified of getting smashed into, before the car would start again.

Eventually started and limped back to Trade Centre (stopped twice more) and explained what had happened...barely a flicker on the after sales staff members face. After a discussion, they took it in but told me they had no courtesy cars "due to the large number of vehicles in for repair"

2 days later after many MANY discussions, I was told there was a courtesy car. Went to collect it...they couldn't find it!! after an hour of looking it was determined they had given it to someone else. Got one 2 days later. Then heard NOTHING for 7 weeks despite calling, emailing every other day. Finally lost my patience, went in and demanded to speak to a manager. he disappeared for an hour before returning to tell me there was a further warning light showing front sensor damage and said there were ongoing discussions between theur workshop and their insurer over who should pay as they tried to say I had had an accident and hit the front of the car!!

At that point I demanded a full refund OR the choice of a new car at the same deal agreed previously. They agreed to the latter.

So...in November I chose a new Ford Focus ST. Looked great, lovely condition. No issues. Took delivery.

THREE DAYS LATER..engine warning light! back down, diagnosed as "02 sensors and catalytic converter issue" Sound familiar?! Even though their apparent 99 point check showed the 02 sensors had been replaced before I took ownership. OK, so they fixed it inside of 24 hours. All had seemed ok.

For 3 months however the alarm kept going off and the boot and bonnet open warning lights kept going off. Was advised to get a new stop start battery (as that never worked either) so £180.
Problems kept happening, they eventually agreed to replace bonnet latch.

I also needed 4 new tyres (£440) within a month of driving despite being told 2 had been replaced when I bought it.

Fast forward to a few days ago, oil light and engine light on again. Got it diagnosed at a Ford dealer (£90) and they told me the Wet Belt was stretched and worn, and should have been replaced over 2 years ago.

Its currently in for repair at a cost of £1470 for a new wet belt. However, once taken apart the mechanic told me the Turbo had broken and looked like it had been done for well over a year - so missed on their 99 point "check" and also one of the heat plates was broken and should have been easily noted on any basic check.
On top of the wet belt the turbo will cost £585 to replace and a further £100+ for a heat plate. All told, a car that cost me £8000 will now have also cost me nearly £2500 in repairs in the space of 7 months.

I know this is all very long winded but I urge anyone looking to purchase from the Trade Centre to literally avoid AT ALL COSTS. You are a customer, no more, the after sales is a disgrace and the majority of their vehicles are deathtraps. Please, with all sincerity...avoid buying a car from here.