Very disappointed. Took three weeks to dry completely and despite following the instructions to the letter, after only two months it’s cracking and lifting up on my patio.
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See what reviewers are saying
Ordered patio joining compound, now 10 days further down the line and still no reply or any indication of when this will be delivered. Most other companies would at least give some sort of notifi... See more
Company replied
Purchased Geofix grouting for patio, 3 items were delivered broken/hard and unable to use. Contacted company and within 3 days had the 3 items replaced and finished off patio with great results. Excel... See more
Received a phone call from Victoria to say that my online purchase had been returned to them and was this item required, yes I replied, ok let me see what I can do, give me 5mins, ok. Received a call... See more
Company replied
Company details
Written by the company
Trade Building Supplies are a national supplier of specialist building products to the trade and people working on their home projects.
Contact info
Units 22-23 , TQ12 3TD, Ipplepen, United Kingdom
- 01626 304 066
- sales@tradebuildingsupplies.co.uk
- www.tradebuildingproducts.co.uk
3.3
Average
643 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service
I ordered a Triton Mitre Saw which had just been released and chose to buy from TBP as I had previously ordered from them and it was a faultless experience. This time round the item I ordered was delayed due to the manufacturer not meeting it’s promises to TBP. From my first telephone call to them I was kept in the loop with a daily call from Ben who chased my order with Triton until I received it. I’m very happy with the great customer service and am delighted with my new saw. Even though this wasn’t a seamless order the team at TBP went the extra mile to ensure I get my delivery as soon as possible.
1 July 2021
Unprompted review
Reply from Trade Building Supplies
Hi Daniel,
Many thanks for your review and your kind words.
We can't thank you enough for your patience following the delay from the manufacturer.
We always endeavour to keep our customers posted throughout the whole process, whether it's good news or bad news, as we know how important it is to keep our customers updated and we're really pleased that it was worth the wait and we were able to get your Triton Saw across to you.
Of course if there are any other items that you are looking at down the line, do give us a call and we will be happy to assist you however best we can.
We look forward to hearing from you soon.
Kind regards,
Trade Building Products
Good service although delivery was a…
Good service although delivery was a bit slow
1 July 2021
Unprompted review
Reply from Trade Building Supplies
Hi John,
Many thanks for your review.
We look forward to receiving future orders from you soon!
Kind regards,
Trade Building Products
Very professional
Very professional, great quality and prices, staff very friendly and knowledgeable. Would highly recommend and will be using again.
30 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Stephen,
Many thanks for your review.
We look forward to receiving future orders from you soon!
Kind regards,
Trade Building Products
Top notch service
Can’t fault this company.. They had stock problems but kept us up to date with deliveries till they could send our order. First class service. Would use them again. Well Done Trade Building Products.
30 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Annette,
Many thanks for your review and your kind words.
We look forward to receiving future orders from you soon!
Kind regards,
Trade Building Products
Professional Service
Very professional helpful service! Highly recommended.
30 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Julie,
Many thanks for your review.
We look forward to receiving future orders from you soon!
Kind regards,
Trade Building Products
Really disappointed in the customer…
Really disappointed in the customer service, after reading reviews I’m not the only one expecting a delivery. I had been over a week for some sealant to be delivered.
Can some one respond back and tell me what is going on. Please don’t tell me it’s an issue with the the deliver or supplier as I have rang both, deliver have stated nothing sent and supplier stated plenty in stock.
Order number -#TBP/120122041
Many thanks
Jiten
30 June 2021
Unprompted review
Reply from Trade Building Supplies
Hello Jiten,
Further to our conversation earlier, we have spoken to Everbuild and they are unable to confirm the stock conversation took place, They have however confirmed that the white colour is out of stock and is no longer on our website for this reason.
The grey has been dispatched today as confirmed and will be with you tomorrow via DPD. As we didn't provide any delivery information until after this review, we are struggling to figure out how you managed to discuss a delivery with a courier before we had assigned a courier to the delivery.
The white has been refunded as per your request, please do not hesitate to contact us if you require any assistance in the meantime.
Kind regards,
Trade Building Products
Sika Fastfix looks like wrong colour
Ordered Sika Fastfix in Deep Grey but it looked more like brown (Buff) when put down, both tubs were open when they arrived but bags were still sealed. Ordered the same from Amazon (Deep Grey) and it's the right colour - grey! So now my patio has half brown and half grey joints. EDIT (as I'm accused of slander) - I did wonder if they'd mixed up their batches because the tubs were not sealed, but I'm sure they wouldn't do that because they're a reputable company and I don't have proof of this. Problem is, it was too late to phone them to rectify the issue once I'd spent all day applying the product only for it to dry brown and not grey.
Delivery wasn't as bad as others are saying but did take two weeks via FedEx so I had to chase once. Giving an extra star because I did actually receive something for which I'm grateful.
27 June 2021
Unprompted review
Reply from Trade Building Supplies
Eddy
Thank you for the review.
We categorically do not do as per your assumption, that is completely untrue and we very strongly refute this.
We sell it exactly as we get it from the manufacturer.
Did you contact us when you found it wasn't as you wanted, we 100% always sort out any issues, it might well have been a batch fault from production - and we would have sorted it all out for you with the manufacturer.
We will call you tomorrow when our office is open and we will try and rectify the colour issue for you.
Trade Building Products.
Poor Service
Ordered items on
7th June and still not here 18 days later
Fobbed off with tracking issue - not return calls
Very poor service would not use again
25 June 2021
Reply from Trade Building Supplies
Hi Richard,
Thanks for your review.
We do apologise for the issues you have faced since placing your order.
I believe you have been in touch with my colleague Ben who is working on resolving this for you and we look forward to hearing from you soon.
Kind regards,
Trade Building Products
Quick delivery,Good price.
Quick delivery, as promised, Everbuild SBR, excellent price, better than Screwfix and much better than Toolstation which surprised me and that include the delivery charge. So very pleased. Will add to my Bookmarks.
23 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Ian,
Thank you so much for your review and your kind words!
We can't wait to hear from you again soon with future orders.
Kind regards,
Trade Building Products
The items arrived early which was fab…
The items arrived early which was fab would highly recommend this firm thank you very much for being so prompt with my order
22 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Sonia,
Thanks so much for your review!
We look forward to receiving future orders from you.
Kind regards,
Trade Building Products
Thank you, Ben
We order products on a regular basis from this company, there have been some delays on occasions but I think this is the same everywhere at the moment with the manufacturing shortages. Any issues we have had were promptly resolved with Ben.
17 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Tracy,
Thanks so much for leaving your review.
We really appreciate your kind words and we look forward to receiving future orders from you.
Kind regards,
Trade Building Products
Outstanding Service
Found TBP to be very helpful indeed when buying a patio sealant. Ordered PM one day, it arrived AM the next and Ben took the time and trouble to phone me to check it had arrived. Fantastic service which I will definitely use again.
17 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Bob,
Thanks so much for leaving your review, it's always great to hear positive feedback from our customers.
We always endeavour to ensure our customers receive their items and we're happy to take the time to call to find out if everything is okay since your delivery.
We look forward to receiving future orders from you and giving you the high level of customer service we aim to provide all of our customers.
Kind regards,
Trade Building Products
Absolutely excellent service.
Absolutely excellent service.
I have ordered a few times from this company and each time the level of customer service, flexibility and support has been over and above what you would expect to receive.
Fully recommend & will be making this my first choice supplier.
15 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Sarah,
Thanks for leaving your review and we're pleased to hear that you were happy with our service.
For any local deliveries, the team are happy to hand deliver these to our customers when possible, so we're happy to see that we were able to get your products across to you.
We look forward to hearing from you soon.
Kind regards,
Trade Building Products
Efficient and friendly service
I called up to confirm if they had a product in stock. A very nice gentleman (Ben) advised they did but there were delays to deliver due to the bank holiday backlog. He asked how soon I required it and I told him by the weekend. He said he was going to make my order a priority and assure that he would put it in the post immediately. I have just had my product delivered less than 24hours of putting the order through :-). Thank you Trade building products, very efficient service and a much better price than the competitors.
3 June 2021
Unprompted review
Reply from Trade Building Supplies
Hi Cordu,
Thank you very much for your kind review.
We are more than happy to help our customers out whenever we can and we're glad to hear that your order was turned around the next day.
We look forward to hearing from you soon.
Kind regards,
Trade Building Products
Excellent customer service from Ben
Despite delays in deliveries which seems to be commonplace with couriers currently, Ben personally oversaw getting the products delivered to me, showed exceptional customer service, will gladly use the company again when required.
28 May 2021
Unprompted review
Reply from Trade Building Supplies
Hi Claire,
Thank you so much for your review.
Our customer service department is always willing to personally oversee orders, especially if there have been any delays along the way.
We are so pleased that you were happy with our service and we look forward to receiving future orders from you.
Kind regards,
Trade Building Products
Second time using them
Second time using them, and couldn’t fault the service! Very happy once again.
21 May 2021
Unprompted review
Reply from Trade Building Supplies
Hi Amy,
Thank you so much for your review.
We look forward to receiving more orders from you in the future!
Kind regards,
Trade Building Products
Very poor customer services
Very poor customer services, rang twice to ask where my purchase was to be told they have been dispatched, I didn’t believe them so rang parcelforce and it was never handed over to them.
Rang back and they told me they don’t have the stock of some of the products I’ve purchased, so the put my delivery on hold.
I’ve now got to wait over two weeks to receive an order that was in stock when ordered.
I shouldn’t have to ring parcel company to find out the company was lying to me.
21 May 2021
Unprompted review
Reply from Trade Building Supplies
Hi Steve,
Thanks for your review.
We apologise for the inconvenience caused on this.
Your order was collected by the courier company on the 11th May with a next day delivery service against it - when couriers collect orders from our depot, they should be scanning the items at the first contact which then activates the tracking information that our customers then receive.
Unfortunately it appears on this occasion, your order wasn't scanned and the tracking information wasn't then activated. When this happens, the courier will say that they haven't received the order from ourselves when that isn't the case at all.
Once we were notified that your items had still not arrived, we moved quickly to find out from the courier what had happened to your order.
We then decided to organise a replacement delivery for you, however one of the items that you had ordered were now out of stock and we were awaiting our replenishment order from the manufacturer and we advised that we could send out the other items and wait for the out of stock items, but that was refused by yourself.
We then proceeded to action a full refund for you and we apologise for the inconvenience caused.
Kind regards,
Trade Building Products
Ordered work trousers
Ordered work trousers
On 2nd of may,it says 3-5 working days for delivery, and still no trousers....
Left an answerphone message and havnt heard a thing....
not what i would call a good service...
13 May 2021
Unprompted review
Reply from Trade Building Supplies
Hi Simon,
Thanks for your review.
We have sent out a blanket email to our customers following a delay with the particular size trouser that you had ordered.
With the alternative trousers that have been offered not being suitable for you, we've processed a full refund for you as requested.
We apologise for the inconvenience caused.
Kind regards,
Trade Building Products
Great product
Great product, the DeWalt honey boot ordered and had the item within a few days. Great service, in the trade currently stock is hit and miss. Brexit, Covid and material shortages are taking their toll on everyone. Thank you for making this a nice shopping experience.
13 May 2021
Unprompted review
Reply from Trade Building Supplies
Hi Andy,
Thank you so much for your review.
We look forward to receiving more orders from you in the future!
Kind regards,
Trade Building Products
Very helpful, knowledgeable and great service throughout!!
I contacted Trade Building Products as I needed some advice for my home project.
Ben has been very helpful throughout. Ordered some patio grout and it arrived very fast.
Very happy with my experience and would order again. (Have already recommended to my friends also!)
Cannot thank Ben enough for his guidance on this one!
13 May 2021
Unprompted review
Reply from Trade Building Supplies
Hi Natascha,
Thank you so much for your review.
We look forward to receiving more orders from you in the future!
Kind regards,
Trade Building Products
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