So i was texting asking help this guy JACOB and to be honest he is one of the kind I asked him 1 milion questions in three seperate conversations and he replied everytime politely and with resp... See more
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Review summary
Created with AI, based on recent reviews
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I am very impressed by Duplikum and the many useful features via slave settings that Duplikum provided. Their staff are all very well trained, knowledgeable, friendly and quick to dispel any queries... See more
Company replied
Its Best & very much user friendly website for copy trading i have searching so many option but cost & too much complex to understand its very easy and affordable . Thanks Duplikium for this great... See more
Company replied
Bit of a tricky software to get your head around, especially if you need to meddle in settings as I do, with so many algorithmic systems! Tony was great help though, showed me everything, guided me... See more
Company replied
Company details
Written by the company
Duplikium's trade-copier is a powerful tool that allows traders to automate their trading strategies and manage multiple accounts simultaneously. The tool is designed to simplify the process of copying trades from one account to another in real time. It's free of charge and can be used to copy trades to different types of technology such as MT4, MT5, cTrader, Tradovate, Fortex, FXCM Trading Station or LMax. You can easily start copying trades in less than 2 minutes. You can also define the transaction size using the risk factor.
Contact info
Faubourg du Lac 2, 2000, Neuchâtel, Switzerland
- info@trade-copier.com
- www.trade-copier.com
4.5
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
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The best copy trader bot of all very…
The best copy trader bot of all very fast and so smooth and easy to set up
16 May 2026
Unprompted review
Reply from Duplikium
Thank you for the great feedback! Glad to hear you find it fast, smooth, and easy to set up—exactly what we aim for.
I had a great experience with agent…
I had a great experience with agent Tony. He was quick to response and prompt with the answers. Thank you ...
14 May 2026
Unprompted review
Reply from Duplikium
Thanks for the kind words! Glad to hear Tony was quick and helpful—that’s exactly the experience we aim to deliver.
Really good support and platofarm.
14 May 2026
Unprompted review
Reply from Duplikium
Thanks for the feedback! Glad you’re happy with the platform and support.
Support is really good and fast
Support is really good and fast! Jacob was a good assistant and also the trade copier overall has many good features not found anywhere else! would love for them to add the feature about limiting trades after a specific amount to stop copy trading, but overall one of the best!!!!
14 May 2026
Unprompted review
Reply from Duplikium
Thanks for the great feedback! Glad to hear you’re enjoying the platform and that Jacob was helpful. We also appreciate your suggestion about limiting trades after a set amount—that’s useful input and we’ll pass it on to the team.
Jacob was very helpful and assisted me…
Jacob was very helpful and assisted me greatly. Overall, it's a very nice system.
13 May 2026
Unprompted review
Reply from Duplikium
Thanks for your kind feedback! Glad to hear Jacob was helpful and that you’re enjoying the system overall.
Bedo was very helpful
Bedo was very helpful. Duplikium is very perfect system for those who need a copytrade system for your trades.
12 May 2026
Unprompted review
Reply from Duplikium
Thanks for your positive review about our support team's member. We appreciate your feedback.
Happy customer since 2019
Being a private and corporate customer since 2019, the services have only improved. Support is outstanding and non-bureaucratic when things need fixing. The dashboard is a bit ‘full of things,’ but once you figure it out, everything is there in the right place.
9 May 2026
Unprompted review
Reply from Duplikium
Thank you for your continued trust and support since 2019 — both as a private and corporate customer. We’re especially happy to hear that our support team has made a positive impression and that you’ve noticed continuous improvements in our services.
We also appreciate your honest feedback about the dashboard. We know it can feel feature-rich at first, and we’re continuously working on making the experience even more intuitive while keeping everything easily accessible.
Thanks again for being with us for so many years!
highly recommend
highly recommend the staff are very helpful and all round amazing copier
8 May 2026
Unprompted review
Reply from Duplikium
Thank you so much for the great recommendation! We’re delighted to hear that you found our staff helpful and that you’re happy with your copier. Your kind words mean a lot to the whole team, and we truly appreciate your support!
Reply from Duplikium
Thank you for your kind words! We’re so pleased to hear you had such a positive experience with our assistant. We’ll be sure to share your feedback with the team — it’s greatly appreciated!
Reply from Duplikium
Thank you for your kind review and support! We’re glad to hear that you’ve had a positive experience with our team. Helping our users quickly and efficiently is always our priority. We truly appreciate your trust in us.
Pretty good.
The user interface Isn't beginner friendly and I struggled to figure it out, but the staff were super helpful and set things right, in the actual copy trading side of things it works well.
1 May 2026
Unprompted review
Reply from Duplikium
Thank you for your honest feedback. We understand that the interface can take some time to get used to, especially at the beginning, and we’re continuously working on improving the user experience.
Here is a video tutorial on how you can get started with Duplikium Remote Trade Copier: https://www.youtube.com/watch?v=gTL4IaTxpEs
We’re glad our support team could help you get everything set up and that the copy trading is working well for you. We truly appreciate your support!
Phantom trades and poor handling
I used Duplikium to copy trades from a master account, but my experience was very disappointing.
While they clearly state that the “Close By” function is not supported, the real issue I encountered goes beyond that. The system not only failed to correctly handle trade closures, but also resulted in an additional BUY position that was never opened on the master account.
This exposed me to unintended market risk and forced me to manage trades I did not initiate.
Support focused only on the “Close By” limitation and did not properly address this inconsistency. I received only a partial refund, despite the inconvenience caused.
Overall, I do not consider this a reliable system and would not recommend it to other traders.
4 May 2026
Unprompted review
Reply from Duplikium
Dear Irene,
We are sorry to see this review, especially as our support team spent considerable time trying to explain the origin of the issue you encountered. The problem described, including the orphan BUY position, was caused by the use of the “Close By” operation, which is explicitly not supported by the Trade Copier due to the risk of unexpected position behavior.
This limitation had already been clearly communicated to you before, yet the unsupported operation continued to be used afterward by you!
Despite this, and although the service had been actively and properly used for nearly one month, we still proceeded with a prorated refund as a gesture of goodwill, even though we were under no obligation to do so.
We would also like to remind that:
- Free credits and demo accounts are available to test the service before subscribing.
- The “Close By” limitation is clearly stated in our documentation and on our website.
- It is the user’s responsibility to ensure that the platform’s supported features match their intended usage.
The Trade Copier operated according to its documented specifications and known limitations, therefore the issue described does not result from a malfunction of the service itself.
We also have records confirming active usage of the service, including the use of unsupported operations that had been previously communicated.
Duplikium is operating since 2013, copying over 1M order per day, so trust us, if our service were not reliable, we would know it!
Regards,
kind and polite customer support
kind and polite customer support, with the patient on helping customer to get the problem solved. it doesn't need to wait too long to get the respond. very good and nice experience with it.
27 April 2026
Unprompted review
Reply from Duplikium
Thank you for your kind feedback! We’re happy to hear that our support team was responsive, patient, and helpful throughout your experience. We truly appreciate your support!
Good support and fast response
Good support and fast response. They helped me resolve the connection issue quickly. Thanks!
20 April 2026
Unprompted review
Reply from Duplikium
Thank you for your feedback! We’re glad our support team could respond quickly and help resolve your connection issue. We appreciate your trust in us!
Good conditions and a professional team.
20 April 2026
Unprompted review
Reply from Duplikium
Thank you for your kind words! We’re pleased to hear you’re satisfied with the conditions and our professional team.
Reply from Duplikium
Thank you for your feedback! We’re glad to hear you had a positive experience with our team and found our work reliable and professional.
Its Best & very much user friendly…
Its Best & very much user friendly website for copy trading i have searching so many option but cost & too much complex to understand its very easy and affordable .
Thanks Duplikium for this great initiaatives.
17 April 2026
Unprompted review
Reply from Duplikium
Thank you for your feedback! We're glad you find Duplikium easy to use and affordable. Your support means a lot to us!
The platform is easy to use
The platform is easy to use, customer service always responsive, professional, and ready to help with any questions.
25 March 2026
Unprompted review
Reply from Duplikium
Thank you very much for your kind feedback!
We’re delighted to hear that you find the platform easy to use and that our customer service team has been responsive, professional, and helpful.
Providing a smooth user experience and reliable support is always our priority, and your review truly motivates us to keep improving.
We appreciate your trust and look forward to supporting you again in the future.
chat is very good to help installing 2…
chat is very good to help installing 2 master . one was slave . the help to simplify
19 March 2026
Unprompted review
Reply from Duplikium
We’re glad to hear that our chat support was helpful in simplifying the installation and assisting you with the two masters and the slave setup.
We’re always here to help whenever you need us.
FAST customer service
FAST customer service, excellent help. Love it, will subscribe long term now.
18 March 2026
Unprompted review
Reply from Duplikium
Thank you for your wonderful feedback!
We’re happy to hear that you enjoyed our fast customer service and excellent support. Your trust and long-term subscription mean a lot to us!
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