Thinking this could be a scam. Placed order 2 weeks ago, still not received. Emailed them 4 times, no reply. No customer services, and don't seem to bother with customer enquiries. Will wait another w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great team and website they helped me when ask questions even when i take time to reply. Sir Alero is also in touch and helping to resolve the issue and contacted me after reviewing what happened.... See more
My experience with the Toys Zone’s customer service was great. They guided and explained all my doubts, also the response time was too short and they worried about my case. You can write with them vi... See more
Initially i was extremely disappointed with the situation i encountered with the company. But i was contacted yesterday afternoon, by a very friendly lady (Violet) from the UK, & she explained eve... See more
Company replied
4.0
Great
334 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top merci bcp
11 May 2026
Unprompted review
Scam - Avoid!!
Thinking this could be a scam. Placed order 2 weeks ago, still not received. Emailed them 4 times, no reply. No customer services, and don't seem to bother with customer enquiries. Will wait another week before contacting my bank for potential fraud. Will never use this company again!!
27 April 2026
Unprompted review
They attended to me quickly
They attended to me quickly, with respect and always focused on the service and my satisfaction, they resolved the cancellation and refunded the money I did not authorize for the membership purchase. Thank you for everything solution, service and subscription cancellation.
24 April 2026
Unprompted review
Appears to be a scam
Ordered something from their website, didn't hear anything. Emailed the contact email address. No answer. Eventually called the number listed on Google and a lady answered saying that they don't have a website and I'd been scammed.
9 April 2026
Unprompted review
Please refund first amount of $48 then…
Please refund first amount of $48 then I will send appreciation
20 March 2026
Unprompted review
Perfect everything was great
28 March 2026
Unprompted review
where is my order
where is my order, nothing, nothing, nothing, very bad response
9 March 2026
Unprompted review
bad service
11 January 2026
Unprompted review
Another way to scam
I would give less than 1 star if it was possible. Charged me a much bigger amount than indicated on the purchase. I put a one star comment saying that, then Toyzone Quality Assurance Manager sent me an Emil to remove the comment and they will refund the extra amount taken from my account within 5-7 days. This extra amount apparently was a membership fee. This happened about 20 days ago and I have not yet seen a refund. Don't deal with these scammers.
28 August 2025
Unprompted review
Good offers and the service is great.
Good offers and the service is great.
6 June 2025
Unprompted review
The team escalated my issue and is…
The team escalated my issue and is greatly appreciated.
19 May 2025
Unprompted review
The easy way to contact the supporter…
The easy way to contact the supporter of the company
26 May 2025
Unprompted review
Alero help me solve my problem in time
Alero help me solve my problem in time. All thanks to that.
15 May 2025
Unprompted review
Favorable Support
Phoebe reached out and offered some helpful support. Thank you!
8 May 2025
Unprompted review
Another scam subscription service ?
Another scam subscription service? They have taken over £2,100 from my elderly mothers account and I have emailed them to request a refund. I have yet to hear back from them - I am hoping that they will do the right thing and refund her. The email they gave me in this response was undeliverable.
8 May 2025
Unprompted review
Reply from Toyszone
Dear Kirsten,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@toyszone.site for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Prompt and friendly service from the…
Prompt and friendly service from the team.
Very impressed.
6 May 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.