The toy was delaid as the batch in the warehouse were damaged and they wanted only to send an undamaged one. I appreciated the human eye over the quality and the cuddly toy i recieved was perfect. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection on offer and found what I wanted at a reasonable price. Delivery was a little on the slow side as not despatched until 12 days after order placed but made no difference in this instant... See more
I was really happy with the service and getting the products in good time. I’m also really happy that they are made from recycled materials. Love the feel of the fur on the donkey. I probably should h... See more
Pleased with the overall experience really. I found a couple of unique gifts at competitive prices, which were despatched and delivered pretty promptly. And received good support via the online chat t... See more
Company details
Written by the company
SEE HUNDREDS OF UP-TO-DATE REVIEWS ON REVIEWS.CO.UK NOW! ★ ★ ★ ★ ★ Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning. You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come. Remember to shop Toy Street, where fun lives!
Contact info
Bowthorpe Shopping Centre, NR5 9HA, Norwich, United Kingdom
- 01603 974303
- mail@toystreet.co.uk
- www.toystreet.co.uk
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good
All good. Items are genuine (not copies) and arrived on time and well packaged. Will buy from them again when needed.
30 September 2025
Reliable company
Easy to order
Good communication about delivery
Prompt delivery
Well packaged
28 September 2025
Order arrived very quickly
28 September 2025
Products were never sent
The products didn’t arrive. We didn’t receive any info.
After opening a ticket with PayPal we got our money back.
The package was never sent or delivered. The first reply by toy street was a lie. They made up dates when the package was supposedly sent and received. They changed the reply after I called out their lie.
23 September 2025
Reply from Toy Street
Hello,
Thank you for taking the time to leave us this feedback.
We apologize for the delays in dispatching your order to you. We do try to dispatch orders in a timely manner and we are sorry that this experience did not meet your expectations.
Our records show that a cancellation and refund was requested by yourself on 11/10/25 and this refund was processed for you by our accounts team on 11/10/25.
If you require any further assistance with this order, please get in touch with us at mail@toystreet.co.uk with reference number 1324 and a member of our team will be happy to help you.
Team Toystreet
Perfect and fast delivery too
28 September 2025
Quick delivery and cheapest price I…
Quick delivery and cheapest price I could find anywhere even with postage.
Thanks
21 September 2025
Found just the item I wanted for my…
Found just the item I wanted for my grandchild. No issues with payment or delivery. Would use again.
27 September 2025
I purchased a squirrel hand puppet for…
I purchased a squirrel hand puppet for my 2month old granddaughter and she loves it her parents say she smiles at it and becomes quite animated when they play with it thank you toystreet
26 September 2025
Bought the bee taggi for granddaughter…
Bought the bee taggi for granddaughter & she adores it also a very quick delivery
20 September 2025
Took payment and then item wasn’t in…
Took payment and then item wasn’t in stock and no information could be given as to when it would be back and when I should expect to get it.
20 September 2025
Reply from Toy Street
Hello,
Thank you for taking the time to leave us this feedback.
We apologize for the inconvenience this has caused for you. Having investigated your order placed with us on 20/09/2025 We can see that a member of our team had contacted as soon as we ourselves were informed to let you know that there has been a stock issue with this item on 23/09/25.
Our records show that a cancellation and refund was requested by yourself on 01/10/25 and this refund was processed for you by our accounts team on 01/10/25.
If you require any further assistance with this order, please get in touch with us at mail@toystreet.co.uk with reference number 6149 and a member of our team will be happy to help you.
Team Toystreet
SO happy with my order!
I was SO impressed with how quickly I received my order and the notifications I received every time my package moved to the next step. Royal Mail was the shipper I think? They were fantastic!
25 September 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.