I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed
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Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more
Company replied
Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more
Company replied
Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more
Company replied
Company details
Written by the company
We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.
Contact info
West Park House, 23 Cumberland Place, SO15 2BB, Southampton, United Kingdom
- 0800 389 7723
- haps-sales@towergate.co.uk
- www.towergatehealthandprotection.co.uk
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Exceptional customer service
Exceptional customer service - well done.

Reply from Towergate Health & Protection
Renewing my health insurance through …
Renewing my health insurance through Chase Templeton went smoothly without a hitch. A very professional company and their employees are helpful and efficient.

Reply from Towergate Health & Protection
We recently completed our annual …
We recently completed our annual Private Medical renewal with the help of Mike Gould at Chase Templeton. Mike's knowledge and ability to answer my questions was reassuring and I felt comfortable that with his help we secured the best option for our Group PMI.
I would definitely recommend.

Reply from Towergate Health & Protection
I Got Lucky
I picked this company out of the ether after a Google search and am very happy with the service I received from them

Reply from Towergate Health & Protection
Very efficient and knowledgeable.

Reply from Towergate Health & Protection
While an eager salesperson
While an eager salesperson, the level of training / understanding of product was lacking.
I went to an alternate agency who did answer all my questions and threw a new light on the product.

Reply from Towergate Health & Protection
dealing with your firm is a good …
dealing with your firm is a good experience but your lady made a grave error on renewal ref payments as i phoned to ask about payments and was given the wrong information which put my personal account into overdraft, marred what has been a good relationship , also hasnt followed up my complaint very well either ,,,,

Reply from Towergate Health & Protection
Chase Templeton are always efficient …
Chase Templeton are always efficient and on time with insurance renewal and any requests or enquiries which require an answer.
I am delighted with the service they provide.

Reply from Towergate Health & Protection
Excellent service over a number of …
Excellent service over a number of years. I would recommend them.

Reply from Towergate Health & Protection
Friendly and extremely helpful
Everyone at Chase Templeton was always very friendly and prompt in their replies. They answered all my questions to my full satisfaction.

Reply from Towergate Health & Protection
Each time I have spoken to anyone they …
Each time I have spoken to anyone they have been very helpful and sorted out my queries.

Reply from Towergate Health & Protection
First class service.
Professional knowledgeable advisors. They even phone you back when they say they will! Highly recommended.

Reply from Towergate Health & Protection
I dealt with Steve Morris at Chase …
I dealt with Steve Morris at Chase Templeton and he saved my company £000's when moving my our health policy to BUPA. I would 100% recommend them.

Reply from Towergate Health & Protection
Although Chase have provided a high …
Although Chase have provided a high level of service over the years, we do continue to experience poor levels of service from certain providers that we do business with in terms of incorrect data, sending communications to our people without us knowing and not always being very helpful when we request data or information from them. I would like to ask Chase to continue to review the market to ensure we've not only getting the best value for our money but also using the providers with this highest level of customer care.

Reply from Towergate Health & Protection
Excellent advice and service
Very pleased with the new health insurance policy found for me by Azure Mead, who was helpful, efficient and pleasant to deal with throughout the process.

Reply from Towergate Health & Protection
Only recently started using this …
Only recently started using this company when they took over our previous provider and up to now they have dealt with our health insurance matters in a professional manner.

Reply from Towergate Health & Protection
I was impressed by the speed
I was impressed by the speed, and efficiency of the lady who dealt with my enquiry.( NIkki Pickerill) I was able to reduce my health insurance premium considerably.

Reply from Towergate Health & Protection
Good service but for me the company has …
Good service but for me the company has lost its personal touch over the past two or three years.

Reply from Towergate Health & Protection
First class
Once again the Chase Templeton team could not have been more helpful nor efficient.They followed up as promised and kept me in the loop using whatever communication method suited me. Finally, they saved me money.

Reply from Towergate Health & Protection
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