Tower Health Reviews 

6,309
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is quick and easy, while goods usually arrive promptly and in mint condition. People love using the refreshing and soothing gel, noting that it provides wonderful relief for joint and muscle pain without feeling greasy. However, some reviewers were not happy with delivery delays or slow customer service responses when trying to track their missing parcels. A few consumers also noted that the topical product did not work effectively for their specific condition or caused minor application issues.

What people talk about most

Product

Customers had positive experiences with product, noting that the soothing gel effectively relieves joint pain... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping, secure packaging, and helpful... See more

Quality

Users describe positive interactions with quality, noting that the items are consistently reliable and... See more

Service

Reviewers highlight positive aspects of service, frequently praising quick delivery times, helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received a big tube of the arthogel so haven’t used it as yet. Ordering was easy and arrival quick but the curtesy call, although nice to check I was ok and giving advise of how it works, went... See more

Rated 5 out of 5 stars

The prioritise good customer experience. I had a bad experience and the owner reached out to me. He had definately listened to the call as he knew when I was talking. He personally apologised and gave... See more

Rated 5 out of 5 stars

With an increasingly sore arthritic hip, I have been dependent on ibuprofen 3-4 times a week which has been really upsetting my stomach. A week after using Arthrogel and I am no longer taking ibuprofe... See more

Rated 5 out of 5 stars

I suffer with Osteoarthritis, I've tried so many lotions n potions, but nothing helped at all. I tried Arthrogel and it's amazing. Im able to carry on working, without the constant pain. I massage the... See more


Company details

  1. Health and Beauty Shop

About Tower Health

Written by the company

Since 1999, Tower Health has helped over 200,000 customers feel more comfortable, more confident, and more in control of their health - with simple, effective alternatives that actually work.

Why people stick with Tower Health:

✓ Same day dispatch when you order before 2pm

✓ Trusted by NHS professionals for over 10 years

✓ 100-day money back guarantee on selected products

✓ Speak to a real UK-based advisor any time

100 day no quibble money-back guarantee

We want you to have the confidence to try new products, and so our trustworthy, easy-to-use, money-back guarantee gives you 100 days to fully experience the benefits.

Honestly, it's that simple - if it doesn't work for you, then we aren't happy! We'll refund your order no questions ask. We would always recommend getting in touch to speak to one of our health advisors as they might be able to recommend something different!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(6,309)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Impressed with size of product

I saw the product I purchased on Facebook but went to the official website to purchase. Delivery was fast and the item was well packaged.
I haven’t used the product yet as I only received it today but I am impressed with the size of the tube.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Reliability and Discretion

Started with Physio plus and a problem of ordering. Simon intervened and resolved immediately. I have an ongoing long standing back muscle problem looking for some relief. Over a period of months I have communicated with Simon looking for advice and also good pricing. The responses have been pretty much instant including surprising hours. Medication does NOT resolve these conditions but play a vital role in providing relief. I am currently pursuing CBD patches to accompany the GP led programme of Physio and a possible alternative of Acupuncture. Tower Health and Simon are well matched and certainly worth a try. They work hard for you and willing to help by way a trial sample.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

ArthroGel

I purchased the ArthroGel after reading so positive reviews I'm glad I did. I have been using it on my knee for a few days now and it has made a vast difference, so I have now ordered the 3 package as my husband is using it as well. Ordering and delivery was good

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Additional unexpected help

I have arthritic knees and find ArthroGel a massive benefit. The bonus for me was that I also suffer with Restless Legs Syndrome and was really surprised that since applying the gel it has also helped with this. So now I also apply more of it to my ankles and feet and massage my calves.

26 February 2026
Rated 2 out of 5 stars

It helps for a bit

It helps for a bit. Be careful with it as it can cause bruises. I used on a knee but veins had started bursting under the skin and are painful.

19 August 2025
Unprompted review
Tower Health logo

Reply from Tower Health

We're really sorry to read of your experience. Please could you email cs@tower-health.co.uk or call one of our health advisors on 0800 669 65 45 and we'll make sure that you're taken great care of! Yours in health.

Rated 5 out of 5 stars

Excellent customer service

Unfortunately, I had a problem with the Paingone+ pen I bought 7 months ago- it fell apart and I wasn’t able to use it. Within 12 hours of contacting Tower Health, they had posted me a replacement with some free sachets of another product. Excellent customer service!

20 February 2026
Unprompted review
Rated 3 out of 5 stars

Dont pay for next day delivery!

I placed on order on a late sunday evening and paid extra for the next day delivery option.
I was expecting my parcel to be delivered on tuesday (with processing/dispatch on the monday). My order will not be arriving till wednesday. I feel a little cheated that i paid extra for next day delivery which is false!
Dont make the same mistake and pay the extra for delivery!

28 December 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Hi Annette, we're really sorry that delivery did not meet your expectations. I can confirm that a refund for the additional shipping charge has been actioned. If there's anything else that we can support you with, please don't hesitate to get in touch!

Rated 5 out of 5 stars

good quality product and service

Finally received my purchase the product is of good quality and reasonably priced, well packaged, will order from Tower Health as I have dealt with them before and am pleased with their excellent service

16 December 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Hi Mr Singh, we're really sorry to hear you've encountered an issue with the delivery. We'll be in touch to get this sorted for you. Kind regards, Millie.

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