TOV Furniture Reviews 

224
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company, often noting how wonderful their overall journey was from purchase to delivery. Customers frequently praise the staff and customer service representatives for their incredible helpfulness, patience, and dedication, making interactions pleasant and ensuring every question is answered quickly. Consumers also love the beautiful design and wonderful quality of the furniture pieces they receive, describing items as stunning and exceptionally well crafted. However, some people mentioned experiencing frustrating issues regarding unexpected shipping fees, prolonged delays, or arriving items missing parts. Some reviewers were not happy with strict return policies, unhelpful aftercare responses, and poor communication when trying to resolve product complaints.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and design, reflecting a wide range of... See more

Customer service

Consumers find customer service to be positive and helpful, frequently praising specific representatives for... See more

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and dedication... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide split in customer... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the stunning design, luxurious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service was incredible from the shopping experience itself (they went out and took pictures of a few tables for me), through shipping (many comms) to the white glove service who hauled 500lbs... See more

Rated 5 out of 5 stars

I've had the BEST experience working with Latoya! She's extremely knowledgeable, knows her products, patient, helpful, gets back to you right away, checks on you during the whole process of purchasin... See more

Rated 5 out of 5 stars

TOV is not only an amazing online furniture store with fab products with great price points, it also has THE BEST staff. They go out of their way to make things right and ensure the customer is happy... See more

Rated 5 out of 5 stars

I had ordered the Dune sofa, and it arrived without the leveling feet. This was for a client project, that has a scheduled Photoshoot. Kianna at customer service went above and beyond, expediting ship... See more


Company details

  1. Furniture Manufacturer

Written by the company

Welcome to TOV Furniture! Your source for Chic, stylish, and affordable furniture.


Contact info

3.7

Average

TrustScore 3.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(224)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Loved everything

Loved everything! I ordered some wingback chairs for my master, dinning table chairs, and two sofas. Everyone loves them. I was able to pair them along with other furniture and decorative! I ordered during the Memorial Day Weekend sale and everything was delivered to our new home in another state on time minus a few hiccups from the delivery company and not TOV.

26 May 2023
Unprompted review
Rated 5 out of 5 stars

THANK YOU TO DEAN FROM AFTERCARE

Hello,
I have bought several pieces of Tov Furniture. I love the furniture because it is well made , beautiful, great colors and a terrific price point.
Recently, I purchased chairs and I wasn’t happy with the velvet fabric. I reached out and was in contact with their “ AFTERCARE TEAM.” I spoke with Dean several times and once or twice with Mariella and I was incredibly impressed. They were extremely well trained customer service representatives. Dean was very responsive, courteous, knowledgeable and friendly. It was clear that they had protocol to follow but at the same time it was clear that they wanted the customer to be happy with the purchase. After following the Tov protocols we reached a great resolution to the problem. Thank you so. much to Dean and to Chloe Henry.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Awesome chairs from TOV

We bought two black velvet chairs for our living room and it was such a wonderful piece. Very sturdy and elegant. We are happy with the product overall and would definitely look to buy from the store again.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

On the hunt for this specific bed

My daughter's birthday was around the corner and I had delivered this exact bed from a different website (wayfair) which was more expensive. Wayfair canceled my order TWICE. So I was desperately looking for the same bed , I have never ordered from this website so I was worried. After speaking with a representative/ looking @ their Instagram/ & looking at reviews, I was convinced. The representative answered all the questions I had & put my mind at ease! Thank you !

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Had a great experience with customer…

Had a great experience with customer service agent Lauryn. I needed to make some changes to my order and she helped me through out the process. She was very kind and kept me updated. Also, the items I've received are all great quality. Would definitely shop again!

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service from…

Outstanding Customer Service from CHASE! She was amazing! Did everything as possible to ship my products as quickly as possible. Love the products, quality, style and prices!!! Fell in love with my first order, that I haven't stop ordering from TOV FURNITURE!

28 June 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Hi Magaly!! Its no surprise that it was love at first site! We are so happy to hear Chase was able to accomodate your needs in a timely manner. Thank you for your kind review and for being a loyal customer!!

Rated 5 out of 5 stars

I’ve had nothing but a pleasant…

I’ve had nothing but a pleasant experience whenever I shop at TOV. From the quality of their products, to their Customer Support Representative, Stephanie! Stephanie, you’re simply amazing. Thank you for being so helpful and quick to respond to my emails.

28 June 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Hello Jade, Thank you for your kind words! We're delighted to hear that you've had a pleasant experience with TOV. Stephanie is an all time rockstar!! Looking forward to continue providing you with our fresh,affordable designs!

Rated 5 out of 5 stars

I bought two things from TOV so far

I bought two things from TOV so far - a super cool long fringe lamp, and a concrete side table, both in black.
I am very happy with the products, the communication and the customer service. The designs I bought were postmodern and very current, more so than I could find elsewhere. The prices are very reasonable, and I think great quality for the price point. I am not looking for heirloom furniture here. I think TOV does a great job at what they do.

28 April 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Hi Dorio,
Thank you for your positive feedback! We're so happy to hear that you're satisfied with your purchases from TOV. We pride ourselves on offering beautiful trendy designs, excellent customer service, and great value.

Rated 5 out of 5 stars

This 5-star review is for Dean in Tov…

This 5-star review is for Dean in Tov Furniture's customer service department.

Dean was absolutely wonderful in helping me return some furniture pieces that unfortunately arrived damaged (there was a large crack along the side of the furniture and the drawers didn't line up / close correctly). He was very kind, helpful and patient in answering all of my questions / addressing my concerns. His communication skills were top notch and I am sure he is a star at Tov and will be wherever he may find himself in the future.

22 June 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

We couldnt agree more about Dean and are so happy to hear he was able to resolve your issue to satisfaction! Thank you for the feedback!

Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish from Tov and their shipping company. Ordered dining chairs. Even better than expected. And delivery was smooth and easy. Based on my experience, I am pleased to recommend Tov Furniture.

16 June 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

So happy to hear we exceeded your expectations! We greatly appreciate your recommendation and appreciate your loyalty to the TOV family!

Rated 5 out of 5 stars

I was able to find exactly what I was…

I was able to find exactly what I was looking to purchase for a client, the product was priced well, available and shipped out same day. When it was received it was not damaged and packaged well. Clients love the two ottomans and they are perfect for their space!

1 May 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Hi Kristen! We're thrilled to hear that you had such a apositive experience with a fast turn around! Theres nothing better than seeing your clients satisfied with the perfect product. We hope we can continue to provide you with our fresh designs that you can use on future projects!

Rated 5 out of 5 stars

A shopper’s delight!

Amazing shopping experience made even better by the quick and efficient customer service. Answers are quick and Tom point and no aggressive marketing. They’re nothing but helpful. The most refreshing shopping experience I’ve had. Too good to be true. But it is! Both good and true!

12 June 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Thank you for your wonderful feedback and bussiness! Furniture shopping shoud be easy and are delighted to hear about your experience. We always strive to provide excellent service and genuine satisfaction to all our customers!

Rated 5 out of 5 stars

I love TOV

I love TOV. Ive ordered from them twice & have been 100 satisfied with their products.

8 June 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Thank you for your kind words and continued support! At TOV we strive for excellence so we are glad we met your expectations. We appreciate you as a customer and look forward to serving you again in the future!

Rated 5 out of 5 stars

Customer service is very quick to…

Customer service is very quick to respond and take care of all questions and concerns. Very professional

5 June 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Thank you for your kind words and positive feedback! We're thrilled to hear that our customer service team was able to address your questions and concerns in a timely and professional manner. We appreciate your support and look forward to serving you again in the future.

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