Sitting in your house in Texas trying to find a private guide in Brasov, Romania, can be a daunting task. We are so grateful to have found Florin. We were able to craft our own itinerary to meet our n... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ToursByLocals is the leading online travel marketplace that connects discerning travellers with handpicked, professional local tour guides around the world. We specialize in private tours tailored to your interests, pace, and schedule—offering a truly personalized travel experience in over 170 countries and with more than 5,200 fully vetted local guides. Whether you're seeking cultural tours in Europe, adventure travel in South America, or culinary experiences in Asia, our expert guides deliver insider access and authentic local insight that turns every journey into a meaningful memory. With customizable itineraries, skip-the-line access, and door-to-door service, ToursByLocals takes the stress out of trip planning and enhances your time in each destination. Trusted by over three million travellers and backed by our global customer support team, our platform ensures peace of mind from booking to tour day. Rated “Excellent” across independent review platforms, ToursByLocals is ideal for anyone looking for safe, flexible, and enriching private tours. Avoid the crowds, travel deeper, and connect with the people and stories that make each place unique. Discover the world, one local at a time—with ToursByLocals.
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If you want a hometown guide with professional , in-depth knowledge of a local place, its story, culture, and natural history, colorfully woven together by destiny-shaping lore, look no further —book Melanie for an excellent tour.She is passionate about her work: a master organizer, skilled in logistics, with a well-tuned ear to the interests, experiences and needs of her clients especially 4 seniors. The city of Victoria came to life, past and present with cautious predictions for the future. And she even helped us score a perfect view tea spot at the Butchart Gardens. She’s competent and thoughtful.

Reply from ToursByLocals
Thomas has great info on all the sights but also gave great tips for navigating the city and getting us everywhere else on our trip. I can’t wait to see the photos! Our family of four with boys aged 12 and 14 loved the tour and highly recommend a tour with Thomas.

Reply from ToursByLocals
Jose was a fantastic tour guide and very knowledgeable on the Alhambra and the city of Granada. He organized transportation from the cruise port and showed us the beauty and history of the Alhambra and the city. He also took us to a wonderful restaurant where we had amazing tapas. Perfect day!

Reply from ToursByLocals
Gianmaria was fantastic!! We had a great day out in Tuscany with a stop at Marcampo winery for tasting and lunch. Gianmaria is very engaging and knowledgeable. Would highly recommend his services!

Reply from ToursByLocals
Tried to book a tour in Panama but it would not accept my or my wife’s cards. No explanation, just a waste of time.

Reply from ToursByLocals
In June 2026 we took a Mediterranean cruise and used Tours By Locals for the first time and I can say both tours/guides were excellent. Communication prior to and during the tour was excellent and timely. Both spoke English very well and they were easy to understand. Tours were geared to our individual desires and needs and both were exceptionally knowledgeable. I highly recommend this company and will definitely use them again in future travels.

Reply from ToursByLocals
My daughter and I hired a guide for a tour of Old Town in Santiago after our Camino walk. Begonia was delightful, knowledgeable and went above and beyond for us. She gave us historical context for sites around the Cathedral and we even got a behind the scenes tour of the Cathedral! We were flying out the next day and she arranged for a taxi pick up at our hotel, which we were grateful for. I highly recommend Tours by Locals and if in Santiago, request Begonia.

Reply from ToursByLocals
Kabiru was a superb guide. Flexible, knowledgeable and just a wonderful host. Simply outstanding experience.

Reply from ToursByLocals
We always book a Tours By Locals guide on our first full day in a new city. They show us around, share history, and teach us how to use public transportation. All the guides have been personable, knowledgeable, and pleasant to spend a day with.

Reply from ToursByLocals
This tour was fantastic, mainly because of the guide Javier. He altered the tour just for us, and fit it to our schedule and interests. Next time I am in Vancouver I will be looking him up again.

Reply from ToursByLocals
Ligia was a gracious and very knowledgeable guide, who chose just the right vineyards and lunch spot for my friend and me. She also was a pleasant companion.

Reply from ToursByLocals
Mimi was so knowledgeable, cheerful, and a joy to spend the day with. She went out of her way to ensure we got all the best pictures & even brought us to some unexpected locations in the city. We can't recommend Mimi highly enough!!

Reply from ToursByLocals
We have booked ToursByLocals twice now, most recently with Jochen in Berlin. He was an excellent guide, so knowledgeable, keen and helpful, quick to respond to pre-tour questions and on the day very good - even down to making sure we knew the right platform for our train back to Hamburg. Yes, it is expensive, but you get to see sights, old photos and hear the personal stories that 'ordinary' excursions don't provide. We highly recommend.

Reply from ToursByLocals
What a wonderful private tour we had for our group of 8 during our day trip to Tsngiers. Thank you Achraf A. (guide #29235)! Achraf was fabulous! He was attentive, informative and funny! He kept our group entertained with his knowledge and fun personality!

Reply from ToursByLocals
Derek was a terrific guide. We saw so much in the short eight hours we had in port. He was very accommodating to what we wanted to see and showed us so much more.

Reply from ToursByLocals
Alessandro did an exceptional job on our tour. Great historical background and explanations.
He took us to see a variety of sights and provided us a book on Reggio Calabria.
Highly recommend!

Reply from ToursByLocals
Maria took us to an amazing volcano park and was very flexible when we wanted to stay longer in certain areas than others. The scenery was amazing. The foot baths were very special. The transportation was new and very clean. Maria's English was perfect and she was informative, friendly, and flexible ( as was the driver).She helped my son learn about the haiku poets and shrines we ran into at the park ojizosan which was really excellent.

Reply from ToursByLocals
There was singing! There was hopping! Truly a great guide and a great experience. Even shared tips for things to do at our next stop. Very informative and entertaining! Highly recommend!

Reply from ToursByLocals
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.