Totally Vapour Reviews 

168
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... See more

Company replied

Rated 5 out of 5 stars

Honestly what an incredible product and service duo! I cannot recommend Totally Vapour enough, especially now they have their awesome website.. I had a little fun mixing my own juice up online (love t... See more

Rated 5 out of 5 stars

I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand... See more

Rated 5 out of 5 stars

Phenomenal staff, very helpful both over the phone and in person. Ordered about 4 times from this company and they have rapidly become my go to- living only 10 minutes around the corner is a massive h... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

Since 2013, Totally Vapour has been constantly sampling new electronic cigarette merchandise and expanding our inventory, in order to bring you the latest and greatest from the e-cig industry. Our goal is to provide customers with excellent products, rapid delivery, great prices and superb customer service. Rest assured that when you shop at totally-vapour.co.uk, you are purchasing genuine electronic cigarette products from the official manufacturer. We have USA and UK made e-liquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We have been in business longer than most competitors and have maintained our reputation throughout. As one of the largest distributors of electronic cigarettes and accessories in the United Kingdom, we have established close business relationships with the biggest names in the industry, allowing us to offer the best products and prices on the market! We dispatch orders on the same working day if you order before 3pm. We use 24hr/48hr tracked delivery in the UK and delivery is free on orders over £30, this means nearly all our packages arrive the next working day and on Saturdays. We are always here to answer any queries; you can contact our customer support team via telephone, email, social media or in person at our warehouse / stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.6

All reviews

(168)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good

I’ve been a customer for around 2 years and I have nothing but positive comments about this company (customer service and products).

When the single-use vapes I used to buy were banned, they were VERY helpful in advising me what to try.
Whenever you contact them, they’re always pleasant and doing their best to please you.
Only once have they run out of my vapes (SKE bar pre-filled pod multipack tobacco) but were quick in replenishing their stock.
I placed my latest order last Monday morning and received it the next day! What more do you want? 😀

I absolutely recommend them to other vapers.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company I made a mistake on…

Excellent Company I made a mistake on order emailed them asking to revise order as had found a better deal parcel came on time and order revised no problems would definitely recommend and will be using again

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, really reasonable prices and a terrific delivery time. Can't fault 'em! Which is why I keep using them 😊

13 November 2025
Unprompted review
Rated 5 out of 5 stars

#153921 Excellent company

Great products, Delivered on time and in perfect condition...
Will 100% use again
Im a zero guy and struggle to get devices, not anymore. Ill shop here

13 November 2025
Unprompted review
Rated 5 out of 5 stars

“My order unfortunately got lost in the…

“My order unfortunately got lost in the post, but when I let the company know, they reacted immediately and sent me a replacement. One of the items was even out of stock, yet they still managed to find one for me. Fantastic service and lovely products – I can genuinely recommend them to anyone!”

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Smashing customer service

Absolutely can not fault the customer service, placed an order for some vape juice, within the hour I recieved a phone call from Kieran saying the vape juice i ordered was discontinued and shouldn't have been on the website so he offered to send me a mix and match of the same flavor and even threw in a freebie. 5* business and we'll definitely be back with another juice order and the pods for my vape.

21 July 2025
Unprompted review

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