Good morning, I m really happy to say with the total job service agency specially Sofia & Jodie , they are really helpful, kind, humble & patient person, I also believe that Sofia & Jodie understa... See more
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I spoke with Nisharn twice on seperate occasions, the first visit was extremely smooth & very informative without being pushy which was really refreshing. The second time, we were asking more... See more
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I called with a couple of queries and intending to get more information on something relating to a family members job search. Aimen Asif picked up and she immediately was so much more helpful than all... See more
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Real person not AI and also very pleasant man and helpful glad that you do not have recorded wait message about abuse to staff as most people find this a little off putting. Great service and helpfuln... See more
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Company details
- Recruitment Service
- Advertising Agency
- Applicant Tracking System
- Career Guidance Service
- Employment Agency
- Employment Search Service
Written by the company
As a global business with a local heart, we’re proud to be part of The Stepstone Group. This makes us one of the world’s leading hiring platforms, with a presence in over 30 countries. Whether you want to attract and recruit brilliant people or find your perfect role, we’re here with precise and powerful solutions. Our careers advice helps you build your CV, write your cover letter and prepare for interviews, while our game-changing tech takes your profile and matches you to the right kind of role, sending you recommendations and instant alerts. All you need to do is click "apply". Whatever it is you’re looking for, you can find it on Totaljobs
Contact info
Blue Fin, 110 Southwark Street, Southwark, SE1 0TA, London, United Kingdom
- 03330145111
- customerservices@totaljobs.com
- www.totaljobs.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great customer service from Paul
Paul was really helpful, he resolved my issue within 5 minutes of speaking to him! Great customer service, very attentive and polite.
1 June 2026
Reply from Totaljobs
Hi Sara,
Thank you for your wonderful feedback. We're delighted to hear that Paul was really helpful and resolved your issue within 5 minutes. It's fantastic to know he provided great customer service and was very attentive and polite throughout. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Kirsty was so helpful and went above…
Kirsty was so helpful and went above and beyond on providing me with more detail than I had originally requested so I now had the full picture.
Thank you so much .
29 May 2026
Reply from Totaljobs
Hi Catrina,
Thank you so much for your kind words and positive feedback. We’re delighted to hear that Kirsty was able to provide such helpful support and go above and beyond to ensure you had the full picture. I will be sure to pass your comments on to her, she’ll be thrilled to hear this.
We truly appreciate you taking the time to share your experience.
Kind Regards,
Hamid
Reply from Totaljobs
Hi James,
Thank you for your feedback. We're pleased to hear we were really helpful.
We appreciate you taking the time to share this.
Kind regards,
Mohammad
Kirsty was great
Kirsty was great, very helpful, polite, patient, and I felt she was genuinely trying to help me as best she could. 10/10 for Kirsty! Rarely does one come across with such a genuine desire to help someone in need
28 May 2026
Reply from Totaljobs
Hi Martyn,
Thank you for your wonderful feedback. We're thrilled to hear that Kirsty was great, very helpful, polite, and patient, and that you felt she genuinely wanted to help you as best she could. Your 10/10 rating and kind words about her genuine desire to help someone in need are truly heartwarming. We'll be sure to pass on your appreciation to her - feedback like this really makes a difference.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Paul at Total Jobs was brilliant
Paul at Total Jobs was brilliant.
I was locked out of my account and Paul got this sorted for me straight away. Stayed on the phone until I was in my account.
Excellent customer service
27 May 2026
Reply from Totaljobs
Hi Sue,
Thank you for your wonderful feedback. We're delighted to hear that Paul was brilliant and got you back into your account straight away. It's fantastic to know that he stayed on the phone with you until you were fully logged in. We'll be sure to pass on your praise for his excellent customer service to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi,
Thank you for your feedback. We're pleased to hear we provided a quick solution. We really appreciate you taking the time to share this.
Kind regards,
Mohammad
Amazing support on how to update my CV
Amazing support on how to update my CV. Took less than 30 seconds for me to update mine once Darren helped. Even emailed over some videos on how to. Cheers again.
27 May 2026
Reply from Totaljobs
Hi Nigel,
Thank you for your wonderful feedback. We're delighted to hear that Darren provided amazing support on updating your CV and that it took you less than 30 seconds once he showed you how. It's great that he also emailed over some helpful videos for future reference. We'll be sure to pass on your thanks to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Had too many emails/alerts but agent…
Had too many emails/alerts but agent helped me straightaway. Now it’s all sorted.
27 May 2026
Reply from Totaljobs
Hi Chris,
Thank you for your feedback. We're pleased to hear that our agent was able to help you straightaway with the email alerts and that it's all sorted now.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Not the best
Not the best , Not meany jobs available compare to the most popular one and when applying for jobs and no one gets back to you to find if you got the job or not . It would be nice if they did, i Dont know if employers actually get the applications to start with
26 May 2026
Unprompted review
Reply from Totaljobs
Hi James,
Thank you for your feedback. We appreciate you sharing your concerns, and we'd like to address them.
Regarding job availability, Totaljobs hosts thousands of active job vacancies across a wide range of industries and locations. While you may have found fewer jobs matching your specific criteria compared to other platforms, we continuously work with employers to provide diverse opportunities. We'd be happy to help you optimize your search settings to ensure you're seeing all relevant vacancies.
We understand your frustration about not receiving responses after applying. It's important to clarify that Totaljobs is a job advertising platform - we facilitate the connection between job seekers and employers, but the application process and candidate communication are managed directly by the individual employers and recruiters. When you apply for a job through our platform, your application does reach the employer. However, response times and feedback practices vary by company, and unfortunately, not all employers provide updates to unsuccessful candidates due to the high volume of applications they receive.
We'd like to help improve your experience with us. Please contact us at customerservices@totaljobs.com or call us on 0333 014 5111, and we can review your search settings, discuss your job preferences, and provide guidance on how to maximize your success on our platform.
We appreciate you giving us the opportunity to address your concerns.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Maxine,
Thank you for your feedback. We're pleased to hear that our response was fast, friendly, and very helpful.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Mostly useless.
This site is mostly useless.
It doesn’t understand the difference between a traditional (construction) architect and a landscape architect or a data or enterprise architect. It also doesn’t understand the difference between a design manager, project manager or a site manager.
It doesn’t understand the difference between a an architect or a technician/technologist or an assistant.
It also keeps offering me engineering roles.
Most of the architect roles it offers are in an entirely different industry!
It’s not completely wrong all the time, but it’s mostly wrong most of the time which makes it predominantly a waste of time.
24 May 2026
Unprompted review
Reply from Totaljobs
Hi Jim,
Thank you for your detailed feedback. We're sorry to hear that you're experiencing frustration with our job matching and search results for architectural roles.
We understand how important it is to receive highly relevant job suggestions that accurately reflect the distinctions between traditional architects, landscape architects, data architects, and enterprise architects, as well as the differences between architect, technician, technologist, and assistant roles. These are valid distinctions that should be reflected in your search results.
Our job matching is based on keywords in job titles and descriptions, as well as your search preferences and CV content. However, we recognize that this can sometimes result in broader matches than ideal, particularly in fields like architecture where the same terminology is used across very different industries and specializations.
We'd like to help you refine your search settings and preferences to ensure you're receiving more relevant results specific to your sector and level. Our team can work with you to optimize your job alerts and search filters to better target the specific type of architectural roles you're looking for and exclude the engineering and unrelated positions.
Please contact us at customerservices@totaljobs.com or call us on 0333 014 5111, and we'll personally assist you in setting up more precise search criteria that reflect the important distinctions you've highlighted.
We appreciate you bringing this to our attention as it helps us understand where we can improve our matching algorithms.
Kind regards,
Mohammad
Very helpful staff with a friendly and…
Very helpful staff with a friendly and willing attitude to assist
22 May 2026
Reply from Totaljobs
Hi Michelle,
Thank you for your feedback. We're delighted to hear that our staff were very helpful with a friendly and willing attitude to assist.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Excellent customer service on a technical issue
Encountered a weird technical problem when trying to upload a new CV and set this as default on my account.
Reached out to Totaljobs via their live chat option and was contacted by a very helpful and friendly support consultant (Aimen) who helped try to troubleshoot the issue not only via live chat but also via a subsequent telephone call.
Aimen's instructions were clear and straightforward and they were easily able to identify the possible source of the issue and how to potentially rectify this in the future. Aimen was professional and friendly at all times and I really appreciated the help that was being offered - thank you!
22 May 2026
Reply from Totaljobs
Hi Nathan,
Thank you for your detailed feedback. We're sorry you encountered a technical problem with uploading your CV, but we're delighted to hear that Aimen was able to help you through both live chat and a follow-up telephone call.
It's wonderful to know that Aimen's instructions were clear and straightforward, that she was able to identify the possible source of the issue and provide solutions for the future, and that she remained professional and friendly throughout. We'll be sure to pass on your appreciation and thanks to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
I couldn’t access my account
I couldn’t access my account, however Aimen provided excellent customer service throughout and followed up afterwards to confirm the issue had been resolved.
21 May 2026
Reply from Totaljobs
Hi,
Thank you for your feedback and we're sorry to hear you had difficulty accessing your account. We're delighted to hear that Aimen was able to provide excellent support and followed up to make sure everything was resolved to your satisfaction.
Kind regards,
Kerry
The Servicer was patient
The Servicer was patient, very helpful and polite
21 May 2026
Unprompted review
Reply from Totaljobs
Hi Mavis,
Thank you for the great feedback. We're pleased to hear you received such attentive and polite service. We'll always strive to maintain the same high standard.
Kind regards,
Kerry
Reply from Totaljobs
Hi Maria,
Thank you for the kind words, we'll make sure Adam knows. We're glad he could help.
Please don't hesitate to reach out if you need anything in the future.
Kind regards,
Kerry
Very good customer service!
My initial contact took a while to get things sorted but Adam in customer service couldn't have been more helpful. He fixed my initial problem and called back several times to ensure I had everything I needed to be up and running.
21 May 2026
Unprompted review
Reply from Totaljobs
Hi Adrian,
Thank you for taking the time to leave a review and I apologise for any delays you experienced initially. I am really pleased to hear that Adam was able to step in, resolve your issue and ensured you were fully up and running. I will be sure to pass your kind words on to him.
Kind regards
Kerry
Cnc miller
I had a great experience from working with totaljobs and the staff was really nice to communicate with.
21 May 2026
Reply from Totaljobs
Hi Mohammad,
Thank you for taking the time to leave this lovely feedback. We're really pleased to hear you had a great experience with us and that our team made a positive impression.
Kind regards,
Kerry
Great service!
Kirsty was really helpful and timely with her support and the information she provided!
7 May 2026
Reply from Totaljobs
Hi D,
Thank you for the brilliant feedback. We'll be sure to pass your kind words on to Kirsty - we're glad she could support you so effectively. Please do get in touch if you need anything further.
Kind regards,
Kerry
Very helpful on the call
21 May 2026
Reply from Totaljobs
Hi GK,
Thank you for your feedback. We're glad you found our customer service team so helpful. We appreciate your support and are always here if you need anything else.
Kind regards,
Kerry
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