Had new windows installed by Totalglaze recently and we have been very impressed with the company. The whole process was excellent and stress free. The fitters, Dan & Brad were very good, profession... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was professional and straight forward, from initial contact, to measuring and installing. The fitters worked in very heavy rain but did an excellent job in a cheerful manner. My whole p... See more
Company replied
We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at th... See more
Company replied
I recently used Totalglaze Windows Ltd to replace a bathroom and bedroom window. From beginning to end the process was easy. The fitters were professional, respectful and took care of the surrounding... See more
Company replied
Company details
- Double Glazing Installer
- Conservatory Construction Contractor
- Door Supplier
- Glass Industry
- Roofing Contractor
About Totalglaze Windows Ltd
Written by the company
Welcome to Totalglaze Windows profile page
We are a family run business and have been trading for over 35 years, we believe that here at Totalglaze making changes to your home can be a daunting, expensive and very stressful experience, but with Totalglaze we have been enhancing homes in Kent since 1985 and have never stopped providing the highest quality products at the best possible price. Product Guarantees
Totalglaze products are expertly designed and manufactured to the highest standards. We’ve been pursuing excellence since 1985 and it’s because of this that we’re able to offer our customers industry leading guarantees. At Totalglaze we don't just offer double glazing we also are able to undertake Flat roofing with EPDM fleece back rubberbond, Fascia Soffits Guttering and many more products available.
We have a very wide range of all Composite Doors
All of our doors Composite or Residential come with a 12 year Guarantee as stated in your contract.Under no Circumstances do we guarantee glass against breakage.
Free Quotations
Totalglaze products come in a large number of options and can be individually tailored to suit your requirements. No job is ever the same and as a result, prices can vary. For an accurate quote, you’ll need an appointment with one of our expert consultants. 
Contact info
Unit M/Enterprise Rd/Westwood Ind Est, CT9 4JA, Margate, United Kingdom
- 01843 297555
- s.sullivan@totalglaze.com
- www.totalglaze.com
4.9
Excellent
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly efficient work force
15 August 2024
Reply from Totalglaze Windows Ltd
it was a pleasure to work for you, thank you for your review
Had 7 windows and a front door fitted…
Had 7 windows and a front door fitted and everything went fine. I would definitely use total glaze in the future
Excellent quality and very good reliable service
15 August 2024
Reply from Totalglaze Windows Ltd
thank you for your review
Fantastic
Fantastic. Fitters were polite and curious. After fitting we had some snags to sort and nothing was too big or too small an issue. Came back a few times and it was never any trouble. Didn't even mention confirming payment (releasing from finance company) until we were 100% happy.
7 August 2024
Reply from Totalglaze Windows Ltd
thank you for your review, it was a pleasure working for you. We hope to do more for you in the future
The whole process was great except for…
The whole process was great except for the actual sizing of the finishings. The fitting was brilliant as was the two guys who performed it. The house was left spotless and I can't fault them. However, due to incorrect measurements and an apparent miss information, the guys had to come twice more to finish.
28 June 2024
Reply from Totalglaze Windows Ltd
Thank you for your review, I am glad it is all sorted for you now, if you have any further issues please just give us a phone call, your warranty is for 12 years and are sincere apologies for any inconvenience caused.
Excellent customer service with no…
Excellent customer service with no pushy salesmen and fake prices that get knocked down...truthful competitive one price.
Excellent products and fitting service
I will definitely using again for future works
7 August 2024
Reply from Totalglaze Windows Ltd
thank you for your review.
Totally professional from start to finish.
Totally professional from start to finish. Delighted with our 6 new windows. Excellent workers who took pride in their work. Will be back for doors in the future. Thoroughly recommend this company.
7 August 2024
Reply from Totalglaze Windows Ltd
thank you for your review, we look forward to working with you again
Reply from Totalglaze Windows Ltd
Thank you for your review
Not happy with door I feel I’ve been…
Not happy with door I feel I’ve been missold not what I wanted front door looks marked
7 August 2024
Reply from Totalglaze Windows Ltd
Thank you for your review, can you please contact the general manager Mr Steve Wells with this, as we do not fit doors that are marked! and if this is the case we will rectify it asap 01843 297555 29th Aug just updating our records which shows you are now finished with the installation dept. If there is anything else we can help with simply give us a call thank you
Excellent to deal with from start to…
Excellent to deal with from start to finish. Very pleased with the replacement panels as our old ones had misting. Glazer was very good,panels replaced all others serviced ,nothing too much trouble. Would definitely recommend and use again
1 August 2024
Unprompted review
Reply from Totalglaze Windows Ltd
thank you for your review it was a pleasure to work for you
Reply from Totalglaze Windows Ltd
thank you for choosing totalglaze, if we can help with any future projects just give us a call, and thank you for your review.
Very pleased with our new windows and…
Very pleased with our new windows and all members of the company were helpful and friendly, would definitely recommend to our family and friends.
18 July 2024
Reply from Totalglaze Windows Ltd
thank you for your kind review, if we can help you with any of the other products we do at totalglaze please give us a call on 01843 297555
Reply from Totalglaze Windows Ltd
Dear Mr Wilkins ,thank you for using Totalglaze Windows, if we can help you with any more projects please dont, hesitate to call us on 01843297555 thank you
Reply from Totalglaze Windows Ltd
thank you for your review, we look forward to working with you again soon
Cladding Replacement.…
We have just had some old wood cladding replaced with new, plastic cladding. The job was carried out in a safe and efficient manner in the time frame quoted. The cladding looks good and has definitely improved the look of the house. The two lads doing the job were polite, friendly and cleaned up and removed all the old wood and rubbish. The quote was very reasonable, and we will consider Totalglaze for future work.
8 July 2024
Unprompted review
Reply from Totalglaze Windows Ltd
Thank you for your kind review, we look forward to working with you again soon.
Good quality windows
Good quality windows, well fitted. Very accomodating with installation dates. Very reliable company, highly recommend.
3 July 2024
Reply from Totalglaze Windows Ltd
thank you for your review,
Good company they finish jobs in time…
Good company they finish jobs in time and the budget
3 July 2024
Reply from Totalglaze Windows Ltd
thank you, it was a pleasure to work for you and we look forward to doing more in the future
Reliable
Reliable, friendly service. Good quality product fitted nicely. Will be using them again
3 July 2024
Reply from Totalglaze Windows Ltd
Thank you for leaving us a review, we look forward to working with you again.
A great service from start to finnish
30 April 2024
Reply from Totalglaze Windows Ltd
Thank you for your review, from all the team at Totalglaze
Still waiting for repairs to faulty…
Still waiting for repairs to faulty windows, just get excuse after excuse and a blame culture when we phone the office for updates
25 June 2024
Unprompted review
Reply from Totalglaze Windows Ltd
Good morning Mr Payne firstly let me apologise for the delay for your replacement glass. Mr Wells our general manager has looked into this and i believe has got you booked in for the 10th July when you return from your holiday.
great service
the men who came to install the doors and windows and put a new roof on my porch were efficient well mannered and knowledgeable. I am very pleased with my porch
14 June 2024
Reply from Totalglaze Windows Ltd
Thank you for your review, if we can help you in the future with any further projects please call us on 01843 297555 or simply visit us at totalglaze.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.