Purchased the Fox - Sherpa-Tec Jacket Khaki from Total Fishing and it’s a cracking jacket. Nice and toasty now it’s turned icy in 🇬🇧 The Sherpa fleece lining is just the right thickness. I’m 6ft 4 a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sendi... See more
Company replied
Amazing service 👌 after ordering 2 reels from a different company and they didn’t send them after 2 weeks I only had 2 days before it was my boys birthday. I then ordered from total fishing and they... See more
Company replied
Bought a bivvy, realised that the separate inner was discontinued so I asked to change my order to purchase a different bivvy..even though my order was out for delivery, the customer service team... See more
Company replied
Company details
Written by the company
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Contact info
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, United Kingdom
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service - rapid response to my query and fast delivery.
30 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Adrian,
Thank you for your kind words! We’re glad we could respond quickly to your query and get your order delivered fast. We really appreciate your support and look forward to helping you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Fantastic customer service.
Wanted to change an order so contacted customer services. Larry emailed back quickly and took care of everything with no hassle.
Great service.
30 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Jay,
Thank you for your feedback! We’re delighted to hear that Larry was able to sort your order quickly and hassle-free. We really appreciate your support and look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
"Top-tier customer service from Total…
"Top-tier customer service from Total Fishing! After making a mistake on my recent reel order, I contacted the team to see if it could be fixed. Larry handled my request personally and went out of his way to ensure I got exactly what I needed. It’s rare to find this level of support these days. I’m a very happy customer and will be returning for future gear. Highly recommended , thanks Larry
27 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Keith,
Thank you for your fantastic feedback! We’re thrilled to hear that Larry was able to help and ensure you got exactly what you needed. It’s great to know our team could provide the level of service you deserve. We really appreciate your support and look forward to helping you with future gear!
Kind Regards
Emily
Customer Service & Sales Manager
Great customer service
Contacted Total fishing tackle for a price on a Deeper quest bait boat and Aimee was the other end and handled everything perfectly for an easy and straightforward transaction. Thanks
27 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Lee,
Thank you for your kind words! We’re delighted to hear that Aimee made the process easy and straightforward for you. We really appreciate your support and look forward to helping you with any future purchases!
Kind Regards
Emily
Customer Service & Sales Manager
I made an order and by mistake I order…
I made an order and by mistake I order extra items without notice. After I notice I email total-fishing-tackle.com and kindly Aimee and Emily adjust my order and process a refund. Thank you for your quick response
27 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Robert,
Thank you so much for your kind words! We’re glad we could help adjust your order quickly and get the refund processed. It’s always our goal to make things easy for our customers, and we really appreciate you taking the time to share your experience.
Kind Regards
Emily
Customer Service & Sales Manager
Not so merry Christmas
21st October order placed for some fishing scales as my sons Christmas gift. When they arrived I hid them in wardrobe ready to be wrapped. Fast forward to Christmas day my sons opening them to find they are scratched fully dirty and the insides of the scales are coming out where the weighing hook is gutted!!!
Obvouisly we had been sent a set of scales returned under warranty by someone else and sent to us by accident. Contacted TFT they wont help because I didn't report it within 14 days of receiving them. So my son has no working scales and I'm £75 down. Sadly this is not the first time as we also received a fishing chair that was not in its original packaging or box and when opened all the frame was out of shape/sprained but this did get sorted. Seems others have had this issue too.
Wish we had lied and said we had use the scales and returned under warranty!!
Please check all goods received with a fine tooth comb, more so if it's the last one in stock when ordering.
25 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hello,
We’re really sorry to hear about your experience and completely understand your frustration, especially when it was meant to be a special gift for your son. We take all feedback like this seriously and appreciate you bringing it to our attention.
Our policy does require issues to be reported within 14 days of receipt. We are committed to ensuring that all our products meet quality standards before they are sent out, and your feedback will help us improve our checks.
Please let me know if I can be of any further assistance.
Kind Regards
Emily
Customer Service & Sales Manager
Reply from Total Fishing-tackle
Hello,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. We really appreciate your support and hope to help you with all your fishing needs in the future! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Had a perfect experience with Aimee…
Had a perfect experience with Aimee from total fishing tackle, she quickly helped me pick out the best reels within my price range and im extremly happy with the experience.
Will definitly use again
22 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Dean,
Thank you so much for your kind words! We’re thrilled to hear Aimee could help you find the perfect reels and that you had such a positive experience. We can’t wait to help you again next time! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Made the wrong order when I realised I…
Made the wrong order when I realised I reached out to the shop and got hold of aimee which sorted my problem out swift and easy. A star service
21 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Scott,
Thank you for your kind words! We’re so glad Aimee could help sort your order quickly and make the process easy. We really appreciate your feedback and look forward to helping you again in the future! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Customer service over what’s app
Luke Pike was super helpful , definitely recommend.
20 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Ben,
Thank you for your recommendation! We’re thrilled to hear Luke was so helpful, and we really appreciate you taking the time to share your experience. 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Great service and easy to order
Great service and easy to order. Placed my order directly over WhatsApp so I could use my discount. Luke was very efficient, friendly and helpful!
19 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Katie,
Thank you so much for your kind words! We’re delighted to hear Luke made your order easy and enjoyable, and that you could take advantage of your discount. We really appreciate your support and look forward to helping you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Returns
Luke who contacted me was brilliant helpful nothing was to much trouble sorted collection in a prompt fashion pleasure dealing with
17 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Neil,
Thank you for your kind review. We’re delighted to hear that Luke was so helpful and made the process smooth and hassle-free. We’ll be sure to pass on your feedback to him. It was a pleasure dealing with you, and we look forward to helping again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Response
I had a query, and Luke answered me. Not only did he reply fast, but he also sorted out what I needed. I couldn't ask for more.
16 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Michael,
Thank you for your kind feedback. We’re pleased to hear that Luke responded quickly and resolved your query so efficiently. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Excellent Customer Service
Great Products, Excellent Customer Service as always from the team George, Luke, Aimee, Larry, Amy and Rudi
17 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for the fantastic review. We’re delighted to hear you’re happy with our products and the excellent customer service from the some of our customer service team — George, Luke, Aimee, Larry, Amy, and Rudi. Your continued support means a lot to us.
Kind Regards
Emily
Customer Service & Sales Manager
Have been dealing with Aimee and Luke…
Have been dealing with Aimee and Luke they both are very helpful and friendly, Answering all my questions about pricing and delivery’s. first class service as always
17 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Simon,
Thank you for your great feedback. We’re really pleased to hear that Aimee and Luke were helpful, friendly, and able to answer all your questions about pricing and deliveries. We appreciate your continued support and are glad to provide first-class service as always.
Kind Regards
Emily
Customer Service & Sales Manager
Had issues with delivery of Item but Great service.
Had issues with delivery of Item but Service team dealt with this quickly and kept me up to date at all stages. Great service Thanks.
2 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Nigel,
Thank you for your review! We’re glad our Service Team could resolve the delivery issue quickly and keep you informed throughout. We really appreciate your feedback and are pleased you had a great experience!
Kind Regards
Emily
Customer Service & Sales Manager
Extremely helpful
Can not fault Andy who dealt with my query. Extremely helpful would highly recommend.
24 November 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Nicola,
Thank you for your feedback! We’re glad to hear that Andy was extremely helpful in resolving your query. Your recommendation means a lot, and we’re delighted you had such a positive experience!
Kind Regards
Emily
Customer Service & Sales Manager
hi i got a mark 4 i bait boat from mark…
hi i got a mark 4 i bait boat from mark at totally fishing tackle have to say wot a good seller he is 5 stars 🌟 in my eyes delivery was fast i all so message him about a boat back sent message back fast to tell me the bag needed will recommend him great service
8 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Roger,
Thank you for your kind words! We’re delighted to hear that Mark provided fast, helpful service and that you’re happy with your Mark 4 i-Bait Boat. Your recommendation means a lot, and we’re thrilled you had a 5-star experience with us!
Kind Regards
Emily
Customer Service & Sales Manager
Excellent Customer service
As always from TFT I have just received excellent customer service. From fast communication from an actual person ( in this case ( Amy) to resolution of my problem. Amy went above and beyond to ensure I was satisfied when my Blue light discount wasn't applied to my order. All I can say is my expectations were exceeded.
Five Star ⭐ service
11 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Andy,
Thank you so much for your fantastic review! We’re thrilled to hear that Amy provided fast, personal, and above-and-beyond service to resolve your issue. Exceeding your expectations is exactly what we aim for, and your “Five Star ⭐” feedback means a lot to the team!
Kind Regards
Emily
Customer Service & Sales Manager
Great experience
Used this company multiple times for various orders and have had a good experience each time. When a recent issue arose they were quick to help out via WhatsApp and was resolved in a timely fashion. Will defo use again in the future.
11 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Lee,
Thank you for your continued support! We’re glad to hear you’ve had consistently positive experiences with us and that we were able to resolve your recent issue quickly via WhatsApp. We really appreciate your loyalty and look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.