Toshiba Innovation Reviews 

Toshiba do not stand by their own manufacturing defects in their products. Their TV's are complete rubbish! The EPG takes nearly 5 minutes to boot up to display programs and schedules. The remote control output is not received and actioned by the TV for nearly 5 seconds after pressing the buttons on the remote. Clearly these and firmware issues that Toshiba will not take ownership for and want to charge for call out and repair!

Save your money and buy a Sony, LG or Samsung instead. At least they work and are much better quality. Plus they understand customer service if their products have a problem!

Poor show Toshiba, hence why so many customer are complaining about your company and products!

Toshiba has been really good for me, and most importantly, reliable and durable. Very, very durable!

I bought a Toshiba Fire TV in July of 2019 from BestBuy via Amazon. It worked great at first. I did not use very much but I loved the apps. I barely watch TV in my bedroom but one day (In October 2019) I wanted to listen to music. The TV would not connect to the amazon cloud service. I tried everything and nothing worked. I called the support line and they tried a few things to have me to reset the remote. They did not work. I was then told to contact Best Buy’s Geek Squad. I was given a service appointment 2 weeks later. So to save time I will summarize my service experience below from October 2019 thru June 2020.

Service Tech 1 – Technician looked at TV, Ordered several parts (Bluetooth piece and main board). I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again.
Service Tech 2 (same gentle from 1st service apt)- Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again.
Service Tech 3 - Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again.
Service Tech 4 - Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again.
Service Tech 5 - Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again.
Service Tech 6 - Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again.
Service Tech 7 - Confirmed TV was still not working. Ordered same parts again BUT also ordered new remote! I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again later the next day.

At this point I requested a manager call me. This TV is clearly a lemon. Although under the factory warranty, BestBuy can only replace parts. Over and over and over…..until the warranty runs out. TOSHIBA WILL NOT AUTHORIZE A REPLACEMENT OF THIS TV ALTHOUGH IT IS A LEMON. Now, I am still without a TV and out of my $200! SMH. Only if YOU BUY THE EXTENDED WARRANTY will BestBuy replace the TV. This is THE WORST CUSTOMER EXPERIENCE I have every had with an electronic device. For a company to not stand behind there product after purchase is unethical. I will never purchase this brand again! I also must say that BestBuy is the service contractor to repair this TV and it is clear they do not know how. They just order parts and charge Toshiba over and over to cover their Technician fees but that does nothing for the customer.

Last year I bought a Toshiba RAC-PD1011CRU 10,000 Cooling Capacity (BTU) Portable Air Conditioner at a great price. It is chilling my living room again this year. This AC rolls from room to room easily and it is not evaporative. So, I don't need to fill it with water all of the time as I would with many portable ACs. It has many settings and even comes with a remote control. It is also a dehumidifier. It's two in one!

I thought that I would just roll it around to different rooms but I decided to buy a window AC for my bedroom this year. So, I bought a Toshiba RAC-WK0512CMRU window AC. It, too, blasted out cold air within only a minute of turning it on.

I like the Toshiba designs. That is one thing that I look for when buying anything. Some companies have not changed their designs in decades. I'm sorry but they are outdated and ugly. Also, I trust Toshiba. They are a reputable company. I don't know some of the other companies that I saw and I wouldn't buy anything made by a company that I don't know to be reputable.

I didn't want to spend a lot, either, as I would have done with most of the major name brand companies. Toshiba does have the best prices for whatever BTUs you want. I always check for the best product at the best price from a reputable company. I like being a smart shopper.

Besides these things, Toshiba ACs come with everything you need for installation. You don't need to try to find the right installation kit.

So, I completely endorse Toshiba air conditioners.

In fact, the only problem I had was that the window unit was quite heavy. My daughter told me so when she installed it. She told me that her ACs were lighter. I don't know which brand she has. I researched to find out that the lighter an AC is, the less area it can cool. The weight is due to the amount of copper used in the AC unit. The more, the better.

So, while you are considering air conditioning units, definitely keep Toshiba in mind.

And if you ever have an issue, you can easily get in touch with Toshiba. I can't give the link here but look for toshiba-lifestyle. This includes their US 800 number and Technical Support Outside the US among other things.

Good products and good quality, all my SDD are Toshiba, thank you

I bought a Toshiba SSD which worked fine until a power cut occurred, the security lock came into force and I cannot remove it. after repeated emails to @"customer services " no reply. I have bought a lot of Toshiba products in the past and having this poor Toshiba customer serices worries me and I will probebly look elsewhere.

Devcent ssd but no aftercare.
M Ladyman

I am trying to contact Toshiba to download a driver that does not exist on its website for my laptop model, something that I do not already explain beforehand. I can't get in touch with any human being.
And I, as a human being that I am, have already made the decision not to buy any product of this company again 😤

All that probably somewhat tries to compete with Chinese brands, for that you really need to make some effort as you can really see. I am still somewhat happy with my old Toshiba laptop but I do assume it's just not that good of what it used to be.

spent 14 hours over 2 days with their support 888-933-0322 and after paying $69.95 they completely miss diagnosed my keyboard problems as a hardware problem and contact service center to replace keyboard. They also provided a part #,
After a 2minute call to a service center they said to power down the computer pull battery and reinstall and reboot.
Wow, keyboard is fully functional. THEY WILL NOT REFUND MY $$$> Good bye Toshiba!

Service was so bad I don’t even know what to say, purchased a really nice box to ship in to fix a hard drive over heating problem for a brand new laptop. Got back a laptop wrapped in a plastic bag in a giant box. The sheet that came back with it showed they “replaced” lots of components. The problem was not fixed and now the laptop won’t even turn on sometimes, I just gave since maybe next time it will only come back with the screen😂. So I guess I have a really nice brand new laptop to look at. Thanks Toshiba?

I have a toshiba satellite laptop that is the worst electronic product i have ever owned. I never seen a computer do so many updates and take hours and yes hours to update. If the computer was not new i would throw it in the trash compactor!

Beware of Toshiba tech support. On Friday April 4 my Toshiba laptop would not connect to my network although three other non-Toshiba devices connected as they always had. A call to Toshiba technical support resulted in a $199.99 charge and around an hour of fiddling with both my laptop and modem by two technicians, including a senior technician. When they were done none of my devices would connect to the network and I had been provided with an incorrect diagnosis: that the wifi radio was turned off. Fortunately, a technician at my ISP was able to undo the damage and fix the original problem in about five minutes. It is too bad that I paid for annual support since I will throw the laptop in the trash before I let Toshiba technicians near it again.

Toshiba USB Optical Mouse U55 was delievered to me recently. This product has all the best characteristics and is compact and comfortable for the usage. So I am only pleased with this purchase.

I bought Toshiba last 2011 and I'm still using it, High-quality product.

Don't buy Toshiba laptop. They are probably the worst. A 2000% last only a year. Is that normal that they can't even repair it? Just useless laptop

I called Toshiba customer support today to get help attaching an external hard drive to my laptop (both Toshiba) through an SATA usb bridge. They knew absolutely nothing. The support page had the latest update to usb drivers but the link was broken. They sent me to computers and then to hard drives and no one knew a thing. They were rude and also asked for $20 bucks for wasting 20 minutes of my time ......are you kidding? And yes Toshiba is outsourcing...... But I don't hold that against a support person ....but Toshiba is outsourcing to people who don't know anything and can't answer any questions. I will NEVER buy from them again.

I have Toshiba Laptop since 2012. It's working just fine but lately I had some trouble using it. When I use it, it turns off suddenly and the battery is easily drained.

I just called today with an issue and was going to pay the $20 fee but they out source through India and I had to repeat myself 3 times and my laptop started to die on me. The problem is with my charging port I believe. Then, when I told her she is not understanding my problem she said now I understand.????????? I told her if she can send me to customer care in the U.S. and she said there is none. ????? So, I said you know what never mind my laptop is dying and I wasted 20 minutes just repeating what I said. She tried then get my serial number to charge me and I said no thank you and hung up. Worst customer service support I have ever experienced. I will never buy another Toshiba again in my lifetime.

The most tarrible computer i have ever bought.. Harddisc was broken. My fan broke after 6 month. My wifi broke after 1 year. The computer cost me 2.000 USD plus lots of stuff broke after i got windows 10. Thank you Toshiba.