Toshiba Reviews 432

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting issues with quality and durability, especially concerning televisions that often failed shortly after the warranty expired. Customers also found the user experience to be poor, citing problems with operating systems and unresponsive remotes. Reviewers consistently encountered appalling customer service, with many feeling dismissed or receiving no helpful response to their inquiries. The warranty process was also a major point of frustration, with customers reporting difficulties in obtaining repairs or replacements.

What people talk about most

Product

Consumers express significant dissatisfaction with product quality. Many reviewers report that products,... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment with faulty... See more

User experience

Reviewers express significant dissatisfaction with the user experience. Many customers report that the system... See more

Technology

Customers had negative experiences with technology. Many reviewers found the smart TV functionality to be... See more

Customer service

Customers had negative experiences with customer service. Many reviewers reported being dismissed, ignored,... See more

Warranty

Customers consistently express disappointment with warranty experiences. Many report that products,... See more

Based on these reviews

Rated 1 out of 5 stars

I would give 0 reviews if it were possible. I purchased a Toshiba microwave. After using, lots of what looked like water marks(?) appeared. They won't come off. I sent photographs to Toshiba and... See more

Rated 1 out of 5 stars

Have a Toshiba tv with intermittent fault,contacted customer services the guy was very helpful, tried a few things ,he said if problem persist you probably need a replacement tv. Problem still there... See more

Rated 1 out of 5 stars

Bought a Toshiba 65 TV from ao, had a problem with TV losing picture, intermittent picture quality. It was 1 day out of a 1 year warranty on day of purchase but less than a year on day of delivery..... See more

Rated 1 out of 5 stars

In Dec '25 I bought a 55" Toshiba tv from AO. I originally gave it a moderate review as I thought it may be just a steep learning curve. I have since regretted having bought a tv using the VIDAA opera... See more


Company details

  1. TV store

Information provided by various external sources

Related Links


Contact info

1.3

Bad

TrustScore 1.5 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Toshiba lack of customer service

I would give 0 reviews if it were possible.
I purchased a Toshiba microwave. After using, lots of what looked like water marks(?) appeared. They won't come off.
I sent photographs to Toshiba and was fobbed off with spurious answers solutions, all of which were useless. I asked for repair or replacement and they dismissed me.
Appalling customer service and faulty products.

It would appear that I am not alone in my opinion,judging by these reviews. Toshiba products should be avoided!!

19 April 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars

If I could give 0 stars, I would.
No proper support, no follow up, not trustworthy and don't do what they say. I am waiting for an update stick for a faulty TV for 3 weeks whilst they pretend I never need their support anymore and they close the tickets.
An absolute joke!

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Toshiba TVs don't last long! Avoid !

There products don't last long ,,I bought a Toshiba tv with good reviews in 2023 through argos, and suddenly without warning it stopped working completely, just stuck in a restart loop, I called many people in. Argos and Toshiba for help , argos say warranty ended you need to ask Toshiba for help, and Toshiba said we cant help you get your own engineer to fix it we can't send you anyone!!! Moral of the story buy a good brand that last long don't waste your money on bad TV because if it breaks down they won't replace nor fix it after two years, by UK laws an item like tv must last reasonable amount of time around six years but this one didn't even last three years!!!!I learnt my lesson and won't buy their low quality non durable TV anymore, what's the point of buying a TV that will break down after two years exactly when the warranty ended!!! As if they made it to not last any longer than the warranty period,, now I am left with no tv because no engineer will examine it for free and they refused to send their own technician!!!argos won't help either after two years , avoid buying their tv through argos you will only lose your money,I will write my reference number in case they want proof.1-1-4412950,

11 February 2026
Unprompted review
Rated 3 out of 5 stars

Slow laptop

My Toshiba laptop does the basics but it’s not fast. After some months it started slowing down, especially with updates and multitasking. Battery life also dropped quicker than expected. I know it is cheap and didn't expected much, but it is even worse than I expected.

It’s fine as a simple work or study laptop, but it slows down as soon as you start doing something more complex.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality Toshiba televisions.

3 years ago my son-in-law bought a Toshiba tv from John Lewis. It was all he could afford. It is still under their 5 year warranty. It is a well-known software issue. John Lewis has stopped selling them because of all of the complaints. John Lewis' engineers cannot find the faults, which only show up after watching the tv for some time. These televisions are still on sale to poor unsuspecting customers. It's disgusting.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

A complete waste of money.

In Dec '25 I bought a 55" Toshiba tv from AO. I originally gave it a moderate review as I thought it may be just a steep learning curve. I have since regretted having bought a tv using the VIDAA operating system and wished I'd never set eyes on it. It is the most user unfriendly thing I've ever bought. The remote seems to have a mind of its own and does not operate like a normal remote often needing double the number of clicks to reach your screen destination. I have connected my previous Freeview box to it so that I can watch channels trouble free. A complete waste of money.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor tv brand

If I could give a 0 then I would. The remote as to be direct in line with sensor and is very slow and sluggish when after you press the button. Very poor. I never recommend Toshiba tvs .stay away. I took my tv back. Bought an LG. Best thing I did. I very highly recommend LG. Very fast and remote works anywhere.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

2 1 /2years ago we purchased a 55inch…

2 1 /2years ago we purchased a 55inch Toshiba TV which until Saturday 6th December when the power supply went with o real warning ⚠️ the TV packed up tried various helpful you tube blogs but they couldn't help us in the end the TV was far gone only a miracle if we had one could have worked.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Bought a Toshiba 65 TV from ao

Bought a Toshiba 65 TV from ao, had a problem with TV losing picture, intermittent picture quality. It was 1 day out of a 1 year warranty on day of purchase but less than a year on day of delivery.. Not ao or Toshiba would take any responsibility. More into giving me the run around with frustration. Service from ao ebay and Toshiba UK absolutely rubbish..

5 October 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish don’t waste your money

Myself and 3 other family member bought the Toshiba tv 65inch 4 years ago
Worst tv ever remote does not work half the time switched off on its own try to watch Netflix or free view it goes all through the motions then turns tv off
And that’s all of our. We have all recently bought new tvs had enough will never buy this make
Bought we all bought Hisense this time as I have had one in my bedroom for. Approx 6 year brilliant tv colour everything so now my new Hisense 65 will be here Friday. Won’t ever have to go in to watch review or Netflix in my bedroom anymore can’t wait
Don’t waste your money Samsung is a brilliant tv as well which I have in my kitchen

2 November 2025
Unprompted review
Rated 1 out of 5 stars

As others have stated the so called…

As others have stated the so called smart TV is just bad. It always needs retuning. There is control issues and doesn’t turn off when you ask it to. It just doesn’t know how to be a TV. Who would of ever of thought a TV would crash? It’s job is to receive and screen what you want.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Have a Toshiba tv with intermittent…

Have a Toshiba tv with intermittent fault,contacted customer services the guy was very helpful, tried a few things ,he said if problem persist you probably need a replacement tv. Problem still there rang again, what a ar_hole he was , very condecending. No help at all. Contacted AO who we purchased it from, supplier problem. Contaced customer service no reply to email , what a very poor company,would not buy anything Toshiba in the future, dont care about the customers and just sell cheap rubbish.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

TOSHIBA Canvio Ready 2TB HDD

I bought this external hard drive from ARGOS / Sainsbury's, as it was on special offer.

For those who also own an ENG camcorder, I can highly recommend this device.
My Panasonic HC-X1 4K Professional ENG camcorder recognised the device straight away, but had to be formatted to the camcorder's file system, and I was able to copy a number of wildlife "Rushes" (video files) to the external hard drive for obvious backup purposes.

Well pleased with my purchase today! :-)

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Never buying Toshiba again

Freeview needs constant retuning, tv guide rarely works properly, it has various annoying technical glitches and lagging remote control issues and on any on-demand service it switches off after ten minutes of being paused, so you have to go back into a given app and hope it has kept your place (not always the case)
Absolutely not worth any money saved on this cheap but awful TV

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Toshiba 50QA5D63DB 'Not So' Smart TV

Toshiba 50QA5D63DB 'Not So' Smart TV. OMG where do I start with this overpriced piece of crap? Short version: Bought it but didn't use it for 2.5 years as we moved home and used a different TV. After 2.5 years unpacked it and found it's basically unfit for purpose. It's slow to respond or doesn't respond at all. The user manual is about as clear as a well stirred muddy puddle, which is where I would like to through this waste of resources. Obviuosly I'm well beyond any consumer rights without a major fight and to be honest I've got better things to do than fight the retailer in court over this. All I can do is warn anyone that will listen to research any product with a Toshiba badge on it. I'll never have anything from them in my house again.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Toshiba terrible

Had a tv. Had it 3 years , not always used in that 3 years . Turned it on , 6 days ago, sound there but nothing else works. Contacted Toshiba, customer care 💩💩💩 basically my fault and told me to fix it ! Explained everything including my health but nothing scripted 💩💩💩 no help and put it all on me. Don't tell me £399 for 3 years years minus say 8 to 12 months months tv not used is fair. TOSHIBA ARE A HORRIBLE COMPANY. Customer care horrendous, their warranty excuse is a get out nothing more . NEVER BUYING TOSHIBA AGAIN

14 August 2025
Unprompted review
Rated 1 out of 5 stars

basically the Toshiba fire TV is crap

basically the Toshiba fire TV is crap
i would not recommend it to anyone thee are so many things that don't work or work intermittently take tv guide it will sit there for ever leaving you waiting for a response I get so frustrated I feel like kicking the screen. its ok if u want to watch say Utube or netflix try watching SKY News or GBnews on the internet you will have problems try Sky News on Freeview terrestrial, the picture quality is so poor I gave up, at the end of the day if it wasn't that, Try to user the TV Guide, its a joke sometimes it works most times it doesn't I got this Tv as a present from my son, I am too polite to tell him tat he bought a crock of shite. The TV is a load of crap, I woold not recommend it to my worst enemy

1 March 2025
Unprompted review
Rated 1 out of 5 stars

I have a terrible experience buying…

I have a terrible experience buying Toshiba Fridge GR-TR735WE-PGX-GG which is the worst decision model I ever made.

Was shifting house in Dec last year and fridge did not came on the scheduled delivery. When it came on scheduled day, delivery man showed attitude and did not explain further. I just throw the box and wasn’t bothered on the streaming of the door frame was actually faulty and should have been rejected on the spot.

After a few months, the build up of water at 2nd door become very obvious and I only came to know the door sponge framing is actually faulty.

Everyday I called Harvey Norman who actually helped arranged on-site support immediately.

The door water buildup is getting worst and totally not cold. Called Toshiba customer support and was told this is normal and will go away after 6 days.

How to tolerate when the fridge cannot even serve its basic purpose of keeping food fresh (I can’t keep my fruits and veg fresh as the fridge temp is the same as room temp) 😭😭 and ice cube chamber is totally faulty today on 19 July 2025. I was told this is normal and does not deserve a change of fridge.😭😭😭

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Worst tv ever bought

This tv is the biggest heap of shite ever bought, constant bullshit regarding signal even with a direct aerial feed. Loss of internet for a freeview bs guide. Do not buy this shit, avoid at cost

17 January 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look